GES Infotek IT Service Desk Analyst Interview Questions and Answers

Q1. Tell me about yourself
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Q2. Why should we hire you
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Q1. Do you have excell knowledge
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Q2. How to use vlookup
Ans. 
VLOOKUP is a function in Excel used to search for a value in a table and return a corresponding value.
• Syntax: =VLOOKUP(lookup_value, table_array, col_index_num, [range_lookup])

• lookup_value: The value to search for in the first column of the table.

• table_array: The range of cells that contains the data.

• col_index_num: The column number in the table from which to retrieve the value.

• range_lookup: Optional parameter - TRUE f...read more
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Q1. Hardware and Networking Questions
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Q1. Introduction, technical skills and tools used before
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Q1. Coding on SQL and Power BI, DAX
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Q1. Tell me about yourself.
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I am a dedicated and experienced Desktop Support Engineer with a strong background in troubleshooting and resolving technical issues.
• Over 5 years of experience in providing desktop support to end users

• Proficient in diagnosing and resolving hardware and software issues

• Skilled in setting up and configuring desktops, laptops, and peripherals

• Excellent customer service and communication skills

• Certified in CompTIA A+ and Mic...read more
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Q2. What is your salary expectation?
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Q1. What is dora process.
Ans. 
The DORA process stands for Discover, Offer, Request, and Acknowledge. It is a method used in DHCP to assign IP addresses to devices.
• Discover: Device sends a broadcast message to discover DHCP servers on the network

• Offer: DHCP server responds with an IP address offer to the device

• Request: Device requests the offered IP address from the DHCP server

• Acknowledge: DHCP server acknowledges the request and assigns the IP addr
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Q2. What is incident and service request?
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An incident is an unplanned interruption to an IT service or reduction in the quality of an IT service. A service request is a formal request from a user for something to be provided.
• An incident is a disruption to normal operation that requires immediate attention to restore service.

• A service request is a formal request from a user for information, advice, a standard change, or access to a service.

• Examples: Incident -
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Q3. Which outlook file is responsible for taking backup?
Ans. 
The outlook file responsible for taking backup is the PST file.
• PST file stores emails, contacts, calendar events, and other data in Outlook.

• Users can manually backup their PST file by exporting it from Outlook.

• Third-party backup software can also be used to automatically backup the PST file.
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Q4. What is port number of SMTP/POP/IMAP?
Ans. 
SMTP - 25, POP - 110, IMAP - 143
• SMTP uses port 25 for sending emails

• POP uses port 110 for receiving emails

• IMAP uses port 143 for accessing emails
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Q1. Basics of Hardware t/s when system doesn't boot up. about new memory and processor models. Email and basic networking t/s. Printer t/s and about gaming laptops and graphics card specifics
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Q1. Basics questions like how HRs will ask and about Dell
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Q1. About salary package negotiation and also the shift changes and confirmation for the offer letter
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Q1. Tell us about yourself.
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Q2. How did you spent your last Birthday?
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Q3. How did you spend your last weekend?
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Pronunciation Test, Typing Speed, AMCAT, Speak about your role model for a few minutes ... etc

Q1. How do you format a Pen Drive?
Ans. 
To format a Pen Drive, you can use the built-in formatting tool in Windows or Mac OS.
• Insert the Pen Drive into a USB port on your computer

• Open 'My Computer' or 'This PC' and right-click on the Pen Drive

• Select 'Format' from the drop-down menu

• Choose the file system (FAT32, exFAT, NTFS) and allocation unit size

• Click 'Start' to begin the formatting process
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Q2. Difference between SDD and HDD.
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SSD is faster, more durable, and more expensive than HDD.
• SSD uses flash memory to store data, while HDD uses spinning disks.

• SSD has faster read/write speeds compared to HDD.

• SSD is more durable as it has no moving parts, while HDD can be prone to mechanical failure.

• SSD is more expensive per GB compared to HDD.

• Examples: SSD - Samsung 970 EVO, HDD - Seagate Barracuda
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Q3. After choosing format option on Pen Drive, 2 options pop up. Explain them.
Ans. 
The two options that pop up after choosing format option on a Pen Drive are Quick Format and Full Format.
• Quick Format: This option erases the file allocation table of the drive, making the data inaccessible, but does not actually delete the data. It is faster than Full Format.

• Full Format: This option erases all data on the drive by writing zeros to every sector. It is a more thorough and time-consuming process compared
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Q4. Why do you want to join this position?
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Q5. What is IP and how do I find it?
Ans. 
IP stands for Internet Protocol. It is a unique address assigned to each device connected to a network.
• An IP address is a numerical label assigned to each device connected to a computer network that uses the Internet Protocol for communication.

• To find your IP address on a Windows computer, you can open the Command Prompt and type 'ipconfig'.

• On a Mac, you can find your IP address by going to System Preferences > Network...read more
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