Dell IT Service Desk Analyst Interview Questions and Answers

A subnet is a smaller network within a larger network. The subnet of 120 depends on the subnet mask.

• Subnet is a way to divide a larger network into smaller ones

• Subnet mask determines the size of the subnet

• Subnetting helps in efficient use of IP addresses

• The subnet of 120 depends on the subnet mask used

A ticketing tool is a software used to manage and track customer support requests or incidents.

• It allows users to submit tickets or requests for assistance.

• It assigns tickets to appropriate support staff for resolution.

• It tracks the status and progress of each ticket until it is resolved.

• It provides reporting and analytics on ticket volume, resolution time, and customer satisfaction.

• Examples include ServiceNow, JIRA Se

DHCP is a protocol that assigns IP addresses to devices on a network. DNS is a system that translates domain names to IP addresses.

• DHCP stands for Dynamic Host Configuration Protocol

• DHCP assigns IP addresses to devices on a network

• DNS stands for Domain Name System

• DNS translates domain names to IP addresses

• DNS is used to access websites and other resources on the internet

Domain is a centralized network where computers are managed by a server, while workgroup is a decentralized network where computers are managed individually.

• Domain is managed by a domain controller server, while workgroup has no centralized server.

• Domain allows for centralized management of user accounts, security policies, and resources, while workgroup does not.

• Domain allows for easier scalability and security, while...read more