Genpact Senior Quality Analyst Interview Questions and Answers

There are just a few logical and reasoning questions, and the second part of the test pertains to English proficiency.

Q1. Basic Introduction
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Q2. What provokes you to leave your previous organisation.
Ans. 
Lack of growth opportunities and stagnant work environment.
• Limited opportunities for career advancement

• Feeling of being undervalued or unappreciated

• Stagnant work environment with no new challenges or learning opportunities
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Q1. Basic introduction
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Q2. What projects have you previously worked on?
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I have worked on various projects including implementing quality assurance processes, conducting test cases, and analyzing data.
• Implemented quality assurance processes to ensure product quality

• Conducted test cases to identify bugs and issues

• Analyzed data to improve product performance

• Worked on projects in industries such as software development and healthcare
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Q3. What are the biggest challenges you faced in your previous organisation?
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Some of the biggest challenges I faced in my previous organization included managing tight deadlines, resolving conflicts within teams, and adapting to changing project requirements.
• Managing tight deadlines for multiple projects simultaneously

• Resolving conflicts within teams and promoting effective communication

• Adapting to changing project requirements and priorities
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Q4. What is a pivot table, and what is its significance in quality ?
Ans. 
A pivot table is a data processing tool used to summarize, analyze, and present large amounts of data in a structured format.
• Pivot tables allow users to rearrange and summarize data from a spreadsheet or database table to analyze trends and patterns.

• They help in identifying relationships between different data points and making data-driven decisions.

• Pivot tables can be used to calculate averages, sums, counts, and othe...read more
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Q5. What are the seven tools of quality?
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The seven tools of quality are a set of techniques used for quality control and improvement in manufacturing and service industries.
• Check sheet: Used for collecting and analyzing data, such as defects or errors.

• Control chart: Monitors process variation over time to identify trends or patterns.

• Histogram: Displays data distribution to identify patterns or outliers.

• Pareto chart: Helps prioritize issues by showing the most...read more
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Q6. What is the formula for calculating variance and error percentage based on the total number of samples?
Ans. 
The formula for calculating variance is the sum of squared differences between each data point and the mean, divided by the total number of samples. Error percentage is the absolute difference between the actual and predicted values, divided by the actual value, multiplied by 100.
• Variance = Σ((X - μ)²) / N, where X is each data point, μ is the mean, and N is the total number of samples

• Error percentage = |(Actual - Pred...read more
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Q7. What is your understanding of Root Cause Analysis (RCA), and why is it considered important?
Ans. 
RCA is a systematic process used to identify the underlying causes of problems or issues in order to prevent their recurrence.
• RCA involves investigating an issue or problem to determine the root cause(s) rather than just addressing the symptoms.

• It helps in identifying systemic issues within processes or systems that may be contributing to the problem.

• RCA aims to prevent the recurrence of issues by addressing the root c...read more
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It was good 2 Questions asked

Q1. Find the count of rows in table using xpath.
Ans. 
Use XPath to find the count of rows in a table.
• Use the XPath expression 'count(//table//tr)' to find the count of rows in a table.

• Make sure to adjust the XPath expression based on the structure of the table in the HTML document.

• You can use browser developer tools to inspect the table and determine the appropriate XPath expression.
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Q2. On clicking the checkbox the value of checkbox should also be displayed
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Q3. There is an id in particular row example 123456, find the id and there are multiple pages you have to iterate through each page and print the value if available if not that print message the id not availab...read more
Ans. 
Iterate through multiple pages to find and print a specific id value
• Create a loop to iterate through each page

• Search for the id value on each page

• If the id is found, print the value, if not, print a message that the id is not available
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Q1. Previous work experience and automation framework
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Q1. Salary discussion
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Q1. Technical round
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Q2. Selenium questions
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Q1. Why did I want to join HCL
Ans. 
I wanted to join HCL because of its reputation for innovation and its commitment to employee growth and development.
• HCL has a strong reputation for innovation in the technology industry.

• I was impressed by HCL's focus on employee growth and development.

• HCL's collaborative work culture and diverse teams were appealing to me.

• I believe HCL offers great opportunities for career advancement.

• HCL's global presence and client b...read more
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Q1. About my past courrier and experience
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My vocublary, pronunciation

Q1. Salary part, experience
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Q2. About my experience
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Q3. Experience, salary
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Q1. Why I was interested in the job.
Ans. 
I am interested in the Senior Quality Analyst job because of my passion for ensuring high-quality products and improving processes.
• I have a strong background in quality assurance and have successfully implemented quality control measures in my previous roles.

• I am excited about the opportunity to lead a team and contribute to the overall quality strategy of the organization.

• I enjoy analyzing data and identifying areas f...read more
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Q1. Asked sbout introduction
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Q2. Asked kpi & Kra
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Q1. Kpi and KRA asked
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Q2. Last company audit
Ans. 
The last company audit was conducted last month to assess compliance with quality standards.
• The audit focused on evaluating adherence to quality control procedures

• Findings were documented and corrective actions were assigned

• The audit report was presented to management for review and action

• Follow-up audits may be scheduled to ensure improvements have been implemented
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Q1. Feedback methodology asked
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Q2. How i will handle resources who sre not accepting feedback
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Q1. Tell something about your self?
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Q2. You have recevied a survey which refers customer dissatisfaction what are the action will you take being a QA?
Ans. 
As a Senior Quality Analyst, I would take the following actions to address customer dissatisfaction:
• Analyze the survey data to identify the specific areas of customer dissatisfaction

• Conduct root cause analysis to determine the underlying reasons for the dissatisfaction

• Collaborate with cross-functional teams to develop and implement corrective actions

• Monitor the effectiveness of the implemented actions through further c...read more
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Q3. What is fishbone analysis?
Ans. 
Fishbone analysis, also known as Ishikawa diagram, is a visual tool used to identify and analyze the potential causes of a problem or an effect.
• Fishbone analysis is a problem-solving technique that helps identify the root causes of an issue.

• It is represented by a diagram resembling the skeleton of a fish, hence the name fishbone analysis or Ishikawa diagram.

• The main categories in a fishbone diagram include people, proc...read more
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Q4. Please define pareto analysis.
Ans. 
Pareto analysis is a technique used to prioritize problems or causes based on their frequency or impact.
• Pareto analysis is also known as the 80/20 rule.

• It helps identify the vital few factors that contribute to the majority of problems.

• The analysis is based on the principle that a small number of causes are responsible for a large percentage of the effects.

• It involves creating a Pareto chart to visually represent the d...read more
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Q5. Please define the reason of doing RCA.
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Q1. Automation framework, Bug life cycle, Sanity and Smoke testing, Scenario based questions
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Q1. Scenario based questions
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