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Genpact Chargeback Associate Interview Questions and Answers
Genpact Chargeback Associate Interview Experiences
1 interview found
Anonymous
Selected
I applied via Referral and was interviewed in Feb 2024. There were 2 interview rounds.
(1 Question)
- Q1. Simple introduction What is fraud and dispute Basic knowledge about dispute and frauds
Details questions about Disputes Scenarios
Interview questions from similar companies
I applied via Campus Placement and was interviewed in Mar 2021. There was 1 interview round.
Interview Questionnaire
2 Questions
- Q1. Introduction
- Q2. Qualification, basic questions about customer service, empathy apology,how to handle angry customer..thats it
Interview Preparation Tips
Give some good and creative answers that's all..😊.
Interview Questionnaire
2 Questions
- Q1. No question asked
- Q2. They call and said we will give 10k only
Interview Preparation Tips
Because of lockdown
I applied via Naukri.com and was interviewed in Jun 2021. There was 1 interview round.
Interview Questionnaire
1 Question
- Q1. How do you handle an angry customer on call?
- Ans.
I remain calm, listen actively, empathize, apologize, offer solutions, and follow up.
Remain calm and professional throughout the call.
Listen actively to the customer's concerns and let them vent.
Empathize with the customer and acknowledge their frustration.
Apologize for the inconvenience caused and take responsibility.
Offer solutions to resolve the issue and ask for their input.
Follow up with the customer to ensure the...
Interview Preparation Tips
I applied via Referral and was interviewed before Jan 2021. There were 4 interview rounds.
Interview Questionnaire
3 Questions
- Q1. What is the difference between System drive and Boot drive
- Ans.
System drive and Boot drive are different in terms of their functionality and purpose.
System drive contains the operating system files and other system-related files.
Boot drive is the drive from which the computer boots up.
System drive can be different from the Boot drive.
For example, in a dual-boot system, each operating system may have its own system and boot drives.
- Q2. Azure does It support AD LDAP?
- Ans.
Yes, Azure supports AD LDAP.
Azure Active Directory Domain Services provides LDAP support
Allows applications to authenticate and authorize users
Can be used to manage on-premises AD from Azure
Supports LDAPS (LDAP over SSL/TLS) for secure communication
- Q3. Azure does not support LDAP in MS Azure.The workaround is to setup Azure AD Domain services.Setup Security groups in Indentity and Accounts Management , then configure to LDAP connect.
- Ans.
Azure does not support LDAP. Workaround is to setup Azure AD Domain services and configure LDAP connect.
Azure AD Domain services can be used as a workaround for LDAP.
Security groups can be set up in Identity and Accounts Management.
LDAP connect can be configured after setting up Azure AD Domain services.
Azure AD Domain services provides managed domain services such as domain join, group policy, LDAP, and Kerberos/NTLM ...
Interview Preparation Tips
Skills evaluated in this interview
I applied via Naukri.com and was interviewed before Apr 2020. There were 3 interview rounds.
Interview Questionnaire
2 Questions
- Q1. About previous experience, why did I leave the job.
- Q2. The exact reasons I have provided along with the experience.
Interview Preparation Tips
I applied via Company Website and was interviewed before May 2020. There were 3 interview rounds.
Interview Questionnaire
4 Questions
- Q1. Take a topic by yourself and talk about 2 minutes about it.
- Q2. How was your college life and what you have learned?
- Q3. How you can associate with a team and how you can avoid misunderstandings
- Q4. Tell me something about yourself?
Interview Preparation Tips
You dont need to use fancy words or any tough words . Just be simple and straight. Take a topic and try to me the other person understand that you can translate things clearly. Even if you're using butler english it should be simple . Nothing but make sure you need have 100% good typing speed . No compromise on it .
Interview Questionnaire
3 Questions
- Q1. They asked my previous development related question
- Q2. Migrate mvc
- Q3. Using of version control
- Ans.
Version control is essential for managing code changes and collaborating with team members.
Version control allows for tracking changes made to code over time.
It enables collaboration between team members by allowing multiple people to work on the same codebase simultaneously.
It provides a way to revert to previous versions of code if necessary.
Popular version control systems include Git, SVN, and Mercurial.
Skills evaluated in this interview
I applied via Referral and was interviewed before Jan 2021. There were 5 interview rounds.
Interview Questionnaire
2 Questions
- Q1. Previous job experiences and Excel Sap related questions and family details
- Q2. Please prepare for all accounts related questions
Interview Preparation Tips
I applied via Walk-in and was interviewed before Feb 2021. There were 4 interview rounds.
(1 Question)
- Q1. Check "Typing Fluency"
- Ans. Try to focus on screen & make command on keyboard, don't use back space because it will not work, in case you did any error let it be go ahead and make journey of typing errorless.
(1 Question)
- Q1. Task to perform a mail on given topic
- Ans. Try to use business letter format. Make a space between 2 paragraph.
(4 Questions)
- Q1. What are your salary expectations?
- Q2. Why should we hire you?
- Q3. What are your strengths and weaknesses?
- Q4. Tell me about yourself.
Interview Preparation Tips
Strength & Weakness: mostly we explain about Honesty, Truthfulness etc as strength but try to understand we require to give business ethical values rather than moral values. We should mention Loyalty & Business Etiquette, Discipline etc.
Weakness should be in such a manner that it will not harm the organization. In short a distort form of your strength.
Why Should hire you: Try to match desired skills set by organization with your, tell them you will be an asset.
Salary Expectation: As per company norms that can be a balance monetary approach towards the designation.
Thank you.
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Genpact Chargeback Associate Interview Process
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Genpact Chargeback Associate Reviews and Ratings
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Rating in categories
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