Genpact Associate/Senior Associate -(Technical) Interview Questions and Answers

Up selling is the practice of encouraging customers to purchase a more expensive or upgraded version of a product or service.

• It involves suggesting additional features or add-ons to the customer

• It can increase revenue and profit for the company

• Examples include offering a larger size or better quality product, or suggesting a service package with more benefits

• It should be done in a helpful and informative manner, not pu

Customer service focuses on providing assistance and guidance to customers, while customer support deals with resolving technical issues and providing solutions.

• Customer service involves addressing customer inquiries and concerns, providing information about products or services, and ensuring customer satisfaction.

• Customer support involves troubleshooting technical issues, providing solutions to problems, and resolving...read more

Protrat charges are charges that are levied on a customer's account for exceeding the credit limit or for late payments.

• Protrat charges are fees charged by financial institutions for late payments or exceeding credit limits.

• These charges can vary depending on the institution and the type of account.

• For example, a credit card may charge a higher protrat fee than a personal loan.

• Protrat charges can add up quickly and can...read more

String is immutable while StringBuilder is mutable.

• String is a final class and cannot be modified once created.

• StringBuilder is a mutable class and can be modified without creating a new object.

• String concatenation creates a new String object each time, while StringBuilder can append to the same object.

• String is thread-safe while StringBuilder is not.

• Use String for small strings that won't change, and StringBuilder for

Troubleshooting is dealt by identifying the problem, gathering information, analyzing the data, and implementing a solution.

• Identify the problem by asking questions and gathering information

• Analyze the data to determine the root cause of the problem

• Implement a solution by testing and verifying the fix

• Document the troubleshooting process for future reference

• Communicate with stakeholders throughout the process

• Example: Tr...read more