Gala Global Products Interview Questions and Answers

Q1. What is your notice period, and what is your current salary?
Ans. 
My notice period is 1 month, and my current salary is $60,000 per year.
• Notice period is 1 month

• Current salary is $60,000 per year
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Q2. What is your notice period?
Ans. 
My notice period is one month.
• Notice period is one month

• Standard notice period in the industry

• Can be negotiable based on circumstances
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Q1. What is an amortization entry?
Ans. 
An amortization entry is a financial transaction that spreads the cost of an intangible asset over its useful life.
• Amortization entries are used to gradually reduce the value of intangible assets on the balance sheet.

• They are typically recorded as a debit to amortization expense and a credit to the intangible asset account.

• Examples of intangible assets that may require amortization entries include patents, trademarks,
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Q2. What is the process for recording a depreciation entry in accounting?
Ans. 
Depreciation entry in accounting involves allocating the cost of an asset over its useful life.
• Calculate the depreciation expense using a chosen method (straight-line, double-declining balance, units of production, etc.)

• Debit the depreciation expense account and credit the accumulated depreciation account

• Adjust the book value of the asset on the balance sheet

• Repeat the process each accounting period until the asset is
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Q3. What are the types of reconstruction currently being undertaken?
Ans. 
Types of reconstruction currently being undertaken include urban, environmental, and infrastructure reconstruction.
• Urban reconstruction - rebuilding of cities and towns after natural disasters or conflicts

• Environmental reconstruction - restoration of ecosystems and habitats

• Infrastructure reconstruction - repairing or upgrading of roads, bridges, and utilities

• Examples: rebuilding of New Orleans after Hurricane Katrina, ...read more
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Q4. What is your reason for seeking a job change?
Ans. 
Seeking new challenges and growth opportunities in a dynamic work environment.
• Looking for new challenges and opportunities for growth

• Seeking a more dynamic work environment

• Interested in taking on more responsibilities as an Assistant Manager
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Q5. What automation ideas have you implemented or suggested in your current processes?
Ans. 
Implemented automation ideas include introducing automated email notifications for order status updates and setting up automated data backups.
• Introduced automated email notifications for order status updates to improve communication with customers

• Set up automated data backups to ensure data security and prevent loss

• Suggested implementing automated inventory management system to streamline operations and reduce manual e
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Q6. What is the accounting entry for prepaid expenses?
Ans. 
Prepaid expenses are assets paid for in advance but not yet used, so the accounting entry involves debiting an asset account and crediting a liability account.
• Debit the Prepaid Expense account (asset account) to increase its balance

• Credit the Cash/Bank account or Accounts Payable account to decrease the balance

• As the prepaid expense is used up, it is recognized as an expense on the income statement

• Examples: Prepaid ren
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Q1. What is the amortization entry?
Ans. 
Amortization entry is a financial accounting process of spreading the cost of an intangible asset over its useful life.
• Amortization entry is used to allocate the cost of intangible assets such as patents, copyrights, and trademarks over their useful life.

• It helps in matching the expense of the asset with the revenue it generates.

• The entry typically involves debiting amortization expense and crediting accumulated amorti...read more
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Q2. What is your understanding of Lean?
Ans. 
Lean is a methodology focused on maximizing customer value while minimizing waste.
• Lean is about continuously improving processes to eliminate waste and increase efficiency.

• It involves identifying value from the customer's perspective and streamlining operations to deliver that value.

• Lean principles include Kaizen (continuous improvement), Just-in-Time production, and Jidoka (automation with a human touch).

• Examples of L...read more
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Q3. What is your understanding of Six Sigma
Ans. 
Six Sigma is a data-driven methodology used to improve processes by reducing defects and variations.
• Six Sigma aims to achieve near perfection in processes by identifying and eliminating causes of defects or errors.

• It uses statistical tools and techniques to measure and analyze process performance.

• The goal of Six Sigma is to reduce variation and improve efficiency, ultimately leading to cost savings and customer satisfa...read more
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Q4. What are the techniques used in Six Sigma?
Ans. 
Six Sigma techniques include DMAIC, Lean Six Sigma, Root Cause Analysis, and Statistical Process Control.
• DMAIC (Define, Measure, Analyze, Improve, Control) is a structured problem-solving methodology used to improve processes.

• Lean Six Sigma combines Six Sigma methods with Lean manufacturing principles to reduce waste and improve efficiency.

• Root Cause Analysis is a technique used to identify the underlying cause of a pr...read more
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Q5. What is a service level?
Ans. 
A service level is a metric used to measure the performance of a service provider in meeting customer expectations.
• Service level agreements (SLAs) define the expected level of service to be provided

• Service levels are often expressed as a percentage of time that a service is available or delivered within a certain timeframe

• Monitoring and reporting on service levels helps identify areas for improvement

• Example: A service ...read more
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Q6. What are Service Level Agreements (SLAs)?
Ans. 
SLAs are agreements between a service provider and a customer that outline the level of service expected.
• SLAs define the scope, quality, and responsibilities of the service provider.

• They include metrics such as response time, resolution time, and uptime guarantees.

• Penalties may be specified for failing to meet SLA requirements.

• Examples include a web hosting company guaranteeing 99.9% uptime or a call center promising t
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Q7. What automation ideas have you proposed for the current processes?
Ans. 
I have proposed implementing robotic process automation (RPA) for repetitive tasks, using workflow automation tools, and integrating AI for data analysis.
• Proposed implementing robotic process automation (RPA) for repetitive tasks to increase efficiency

• Suggested using workflow automation tools to streamline processes and reduce manual errors

• Recommended integrating AI for data analysis to improve decision-making and fore
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Q8. What is the case study regarding the entry for accrued expenses?
Ans. 
Accrued expenses refer to expenses that have been incurred but not yet paid.
• Accrued expenses are recorded as liabilities on the balance sheet.

• They are typically recognized at the end of an accounting period.

• Examples include accrued salaries, interest, and utilities.

• Accrued expenses are important for accurate financial reporting.
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Q1. What special attributes do you possess that make you a perfect fit for this role, considering that many individuals can perform car service?
Ans. 
I possess excellent communication skills, problem-solving abilities, and a strong customer-centric approach.
• Strong communication skills to effectively interact with customers and address their concerns

• Proven problem-solving abilities to quickly resolve issues and provide satisfactory solutions

• Customer-centric approach to prioritize customer satisfaction and build positive relationships

• Ability to remain calm and compose...read more
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Q2. What skills do you possess that are relevant to the execution of this role?
Ans. 
I possess strong communication skills, problem-solving abilities, and a customer-centric approach.
• Excellent communication skills to effectively interact with customers and address their concerns

• Strong problem-solving abilities to quickly resolve issues and provide solutions

• Customer-centric approach to ensure customer satisfaction and retention

• Ability to remain calm and patient in challenging situations

• Experience in han...read more
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Q3. What attracted you to choose this company as your new employer?
Ans. 
The company's strong reputation for excellent customer service and commitment to employee development attracted me.
• Reputation for excellent customer service

• Commitment to employee development

• Positive reviews from current and former employees
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Q4. What's your salary expectations
Ans. 
My salary expectations are in line with industry standards and based on my experience and qualifications.
• Research industry standards for the position

• Consider my experience and qualifications

• Be prepared to negotiate based on job responsibilities and benefits package
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Q1. Do you have experience
Ans. 
Yes, I have 3 years of experience in customer service roles.
• Worked as a customer service representative for 2 years at Company X

• Handled customer inquiries, resolved complaints, and processed orders

• Trained new employees on customer service best practices
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Q2. Are you dedicated to this role
Ans. 
Yes, I am dedicated to this role and committed to providing excellent customer service.
• I have a strong work ethic and always strive to exceed customer expectations

• I am willing to go above and beyond to resolve customer issues and ensure their satisfaction

• I am constantly seeking ways to improve my skills and knowledge in order to better serve customers
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Integrity and honesty

Q1. Introduce yourself
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Q2. Why do you want this job
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In the aptitude test you have to go through a series of test mainly consisting of English test and most importantly a typing test. In the first section there will be basic English questions. Then in the second section there will be a Communication round where in there will be different questions that will state either to record your response on the question or to just simply repeat the sentence. In the third and last section there will be a typing test where in a certain paragraph will be provided and you have to type that paragraph in the certain amount of time that is provided without any grammatical mistakes and also keeping up the pace.

Q1. Introduce yourself
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Q2. What do you know about our company
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Q3. If there is an important client meeting and at the same time you are called upon by your team for a team activity, what will you do?
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Q1. Give a brief about the work which I did on day to day basis in the previous organisation as a Business Analyst.
Ans. 
As a Business Analyst, I was responsible for gathering and analyzing business requirements, creating functional specifications, conducting stakeholder meetings, and facilitating communication between business and IT teams.
• Gathered and documented business requirements from stakeholders

• Analyzed data to identify trends and make recommendations for process improvements

• Created functional specifications for new software deve...read more
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Q2. Have you worked in Waterfall model / Scrum model?
Ans. 
Yes, I have experience working in both Waterfall and Scrum models.
• I have experience working in Waterfall model, where requirements are gathered upfront and the project progresses in a linear fashion.

• I have also worked in Scrum model, where the project is divided into sprints and iterative development is done.

• In Waterfall model, I have worked on projects with well-defined scope and fixed timelines.

• In Scrum model, I have...read more
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Q3. What was the team size which I handled as a Business Analyst?
Ans. 
I have experience handling teams ranging from 5 to 15 members as a Business Analyst.
• Managed a team of 8 analysts in a previous project

• Collaborated with a team of 12 developers and testers in another project

• Led a team of 5 business analysts in a recent initiative
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Q4. And the background about the project and my roles and responsibilities working with the offshore / onshore teams
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Q1. Was there any interaction with the onshore folks ? If yes then what was my role?
Ans. 
Yes, I had regular interactions with the onshore team to gather requirements and provide updates on project progress.
• Regularly communicated with onshore team to gather requirements

• Provided updates on project progress to onshore stakeholders

• Collaborated with onshore team to ensure alignment on project goals
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Q2. Who was the PO in your team ? How Business Analyst and the PO coordinate?
Ans. 
The Product Owner (PO) in my team was responsible for defining and prioritizing the product backlog. Business Analyst and PO coordinate through regular meetings, communication, and collaboration.
• The PO defines and prioritizes the product backlog based on business value and stakeholder needs.

• The Business Analyst works closely with the PO to understand requirements, gather feedback, and ensure alignment with business goa...read more
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Q1. How was the requirements being gathered? Who used to gather the requirements ? Is the PO or the Business Analyst in your team?
Ans. 
Requirements were gathered through collaboration between the Product Owner and Business Analyst in the team.
• Requirements were gathered through stakeholder interviews, workshops, and document analysis.

• The Product Owner and Business Analyst worked closely together to ensure all requirements were captured accurately.

• The Business Analyst facilitated the requirements gathering process and documented the findings for review ...read more
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Q1. Basic introduction, last experience and salary
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Q1. Basic intro ,About my city and what is customer service
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Q1. Can you provide a basic introduction about yourself, including information about your family, your current residence, and your last work experience, as well as your motivation for wanting to join this job?
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Q1. Basic Grammer, reasoning, email writing and typing ,pronounciation
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Q1. Tell me about your self
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Q2. Introduction
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It was nice and some questions are easy and some are moderate

Q1. Ask about working days and timing of job .
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Q2. Ask about working days and timing of job
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Q1. Read the script.
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Process planning refers to the methodical approach of determining the best possible way to manufacture a product or deliver a service by considering various aspects such as resources, timelines, and methodologies involved in production or execution.

Q1. Explain about previous process
Ans. 
Implemented a new chemical process to increase efficiency and reduce waste.
• Researched and analyzed current process to identify areas for improvement

• Designed and tested new process using simulation software

• Collaborated with production team to implement changes and monitor results

• Achieved 20% increase in production output and 15% reduction in waste

• Continuously monitored and optimized process for further improvements
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Q2. Explain about my work experience
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Q3. Explain about my work standard
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Q4. Explain about my managing method
Ans. 
I utilize a combination of project management tools and communication strategies to effectively manage my team and projects.
• I prioritize tasks based on deadlines and importance

• I regularly communicate with team members to ensure everyone is on the same page

• I use project management software such as Trello or Asana to track progress and assign tasks

• I adapt my management style to fit the needs and preferences of individual
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Q5. Explain about my working style
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Q1. How handling team and process discrepancy the Breaks and handling call to oversight team for error call.
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Q2. I will learn new things and growth
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Q3. How setup new funds
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Q4. We have behaviour in management
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Q5. Always positive thoughts and hard work
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Q1. Voice and non voice processing?
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Q2. Voice and non voice difference?
Ans. 
Voice involves speaking directly with customers, while non-voice involves communicating through written messages or emails.
• Voice involves speaking with customers over the phone or in person

• Non-voice involves communicating through written messages, emails, or chat

• Voice requires good verbal communication skills, while non-voice requires good written communication skills
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Q3. What is the voice and non voice processing and it roles ?
Ans. 
Voice processing involves handling customer queries through phone calls, while non-voice processing involves handling queries through emails, chat, etc.
• Voice processing involves interacting with customers over the phone

• Non-voice processing involves handling customer queries through emails, chat, social media, etc.

• Roles in voice processing include answering calls, providing assistance, resolving issues verbally

• Roles in ...read more
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Q4. What about your company ?
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Q5. How to d discuss about the customer care ?
Ans. 
Discussing customer care involves addressing customer needs, resolving issues, and providing excellent service.
• Listen actively to customer concerns

• Empathize with the customer's situation

• Offer solutions or alternatives to resolve issues

• Provide clear and concise information

• Follow up to ensure customer satisfaction
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Non voice, voice process to customer care every customer problems can solutions him