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Freshworks Operator Interview Questions and Answers

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I applied via Naukri.com and was interviewed in Nov 2019. There were 3 interview rounds.

Interview Questionnaire 

3 Questions

  • Q1. Tell us about yourself and your last job?
  • Ans. 

    I have a diverse background in sales and customer service. In my last job, I worked as a Sales Associate at a retail store.

    • Worked as a Sales Associate at a retail store

    • Assisted customers in finding products and making purchases

    • Handled cash transactions and operated the cash register

    • Maintained a clean and organized sales floor

    • Provided excellent customer service and resolved any issues or complaints

  • Answered by AI
  • Q2. What particular achievements have you had?
  • Ans. 

    I have achieved several milestones in my career, including increasing sales by 20% and receiving a promotion to team lead.

    • Increased sales by 20% through strategic marketing campaigns

    • Received a promotion to team lead for consistently exceeding targets

    • Implemented a new customer service system resulting in improved customer satisfaction ratings

  • Answered by AI
  • Q3. Do an assignment on a competition analysis for our client?
  • Ans. 

    Competition analysis assignment for a client

    • Identify direct and indirect competitors

    • Analyze competitors' products, pricing, and marketing strategies

    • Evaluate competitors' strengths and weaknesses

    • Assess market share and growth potential

    • Identify opportunities and threats in the competitive landscape

  • Answered by AI

Interview Preparation Tips

Interview preparation tips for other job seekers - 1) If you don't understand a question, ask the interviewer in you own words.
2) Be prepared for multiple rounds of interview but don't panic. The same questions will be asked in each stage, so you will by and large have the same answer, you may have to talk about specific things that each interviewer may ask. But all in all about you and your experience.
3) Always wait for them to make you an offer for salary.
4) When HR makes you an offer. Be prepared that it will not be what you want.
- Just remember that they have a script of questions they will ask, if you answer them then they will think you can be hired at their decided CTC for you. But if you list out more points they can add to their list then they will also have to increase your salary. For example, you will have to spend a certain percentage of your salary on travelling and rent, and need to save more. List out additional online courses you have done that the average candidate has not. Point out to them that you were nominated for an award in your last job. These things count.
5) If you don't know the answer to a question of their's. Then say you don't know. But always, let them know you think you could learn it.
6) Recruiters know you can't know everything, and they don't expect you to. They also want to judge you on honesty, and how you respond to pressure.
7) JUST BREATHE. It will go far better than you planned. All the best!!!!

Interview Preparation Tips

Round: Interview
Experience: They asked to write 2 codes on recursion. Then some questions on resume. I asked them about the job profile and after knowing that they were hiring candidates for frontend programming, about which they didn’t mention in JAF. I told them that I was not interested in frontend development. And didn’t even answer any question after that. Unfortunately, I was selected.

General Tips: Plan your schedule judiciously keeping your capacity in mind. There is no point of making ideal plans and then not able to do even 50% of it.
Don’t get into unnecessary arguments or debate with people.
Don’t think about what others are doing. Focus on your preparation.
How you carry yourself matters. So, make sure you portray yourself in the way you want the other person to perceive you.
Be selective while applying for companies.
College Name: IIT Kanpur

I applied via Recruitment Consulltant and was interviewed before Aug 2021. There was 1 interview round.

Round 1 - Technical 

(1 Question)

  • Q1. Javascript basic questions

Interview Preparation Tips

Interview preparation tips for other job seekers - learn basic javascript questions with practical approach

I applied via Naukri.com and was interviewed before Jul 2020. There were 4 interview rounds.

Interview Questionnaire 

3 Questions

  • Q1. Questions on java8
  • Q2. Questions on multithreading
  • Q3. Questions on exception handling

Interview Preparation Tips

Interview preparation tips for other job seekers - First round was a coding round where interviewer asked questions randomly and were asked to optimise our code. Next round was a technical round where everyone needs to be thorough with their technical skills

I applied via Naukri.com and was interviewed in May 2019. There was 1 interview round.

Interview Questionnaire 

4 Questions

  • Q1. How MVC works for data flow?
  • Ans. 

    MVC separates data flow into three components: Model, View, and Controller.

    • Model represents data and business logic

    • View displays data to the user

    • Controller handles user input and updates the model and view accordingly

    • Data flows from the model to the view through the controller

    • Changes in the view are communicated to the controller, which updates the model and view

  • Answered by AI
  • Q2. What are mvc layers
  • Ans. 

    MVC stands for Model-View-Controller. It is a software design pattern that separates an application into three interconnected components.

    • Model: Represents the data and business logic of the application

    • View: Displays the data to the user and handles user input

    • Controller: Acts as an intermediary between the Model and View, handling user input and updating the Model and View accordingly

  • Answered by AI
  • Q3. Get and post methods
  • Q4. Servlet life cycle

Interview Preparation Tips

Interview preparation tips for other job seekers - Do your homework for string data structures problems

Skills evaluated in this interview

I applied via Recruitment Consultant and was interviewed before Jun 2020. There were 4 interview rounds.

Interview Questionnaire 

1 Question

  • Q1. A c++ written round. It contains good questions on c++ related to exception handling, virtual table concepts, smart_ptrs , etc ...

Interview Preparation Tips

Interview preparation tips for other job seekers - Be well prepared with your project.
Have decent but not great knowledge knowledge in DS/Algos
Know basics of system design.
Be good in your programming language.

I applied via Naukri.com and was interviewed before Sep 2021. There was 1 interview round.

Round 1 - Technical 

(1 Question)

  • Q1. Basic Oracle Architecture, RAC Setup, Golden Gate Troubleshooting, Data Guard recover, RMAN restoration

Interview Preparation Tips

Interview preparation tips for other job seekers - Focus on Day to Day activities and Oracle architecture

I applied via Naukri.com and was interviewed before May 2020. There were 5 interview rounds.

Interview Questionnaire 

1 Question

  • Q1. Questions were related to your technology on which you are good, it starts with basic that identifies you worked in your technology and good knowledge over workflow and your coding standard.

Interview Preparation Tips

Interview preparation tips for other job seekers - Working hard and prepare yourself to achieve your goal where you are satisfy with your job. There is no shortcut, you have to face the challenges. Be prepare yourself

I applied via Campus Placement and was interviewed before Sep 2021. There were 4 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - Aptitude Test 

Math and verbal round .

Round 3 - Group Discussion 

General topics to speak

Round 4 - Technical 

(1 Question)

  • Q1. Duplicates in array College Projects Hashmap implementation
  • Ans. 

    Implement a function to find duplicates in an array of strings using Hashmap.

    • Create a Hashmap to store the frequency of each string in the array

    • Iterate through the array and check if the frequency of any string is greater than 1

    • If yes, add it to the list of duplicates

    • Return the list of duplicates

  • Answered by AI

Interview Preparation Tips

Interview preparation tips for other job seekers - Answer what you know, be genuine and honest

Skills evaluated in this interview

Interview Questionnaire 

1 Question

  • Q1. Oops programming,SQL server Database

Freshworks Interview FAQs

How to prepare for Freshworks Operator interview?
Go through your CV in detail and study all the technologies mentioned in your CV. Prepare at least two technologies or languages in depth if you are appearing for a technical interview at Freshworks. The most common topics and skills that interviewers at Freshworks expect are Analytics, Excel, Forecasting, HR Operations and Kaizen.

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