Floryo Customer Support Executive Interview Questions and Answers

I am a results-driven sales professional with 5+ years of experience in exceeding sales targets and building strong client relationships.

• Experienced in B2B sales and account management

• Proven track record of meeting and exceeding sales targets

• Strong communication and negotiation skills

• Ability to build and maintain strong client relationships

• Proficient in CRM software and sales analytics

Customer service refers to the assistance and support provided to customers before, during, and after a purchase.

• Customer service involves addressing customer inquiries, concerns, and complaints.

• It includes providing information about products or services, helping customers make purchasing decisions, and resolving issues.

• Customer service can be provided through various channels such as phone, email, live chat, or in-pe...read more

To sell our product, we need to understand the customer's needs and show them how our product can solve their problems.

• Research and understand the target market

• Identify the customer's pain points and needs

• Highlight the unique features and benefits of our product

• Provide excellent customer service and follow-up

• Offer promotions or discounts to incentivize purchase

• Use persuasive language and storytelling to create an emoti...read more

Types of customer support include phone support, email support, live chat support, self-service support, and social media support.

• Phone support: Assisting customers over the phone.

• Email support: Resolving customer queries through email communication.

• Live chat support: Providing real-time assistance through chat platforms.

• Self-service support: Offering online resources and FAQs for customers to find solutions independen...read more

Listen actively, empathize, apologize, offer solutions, and follow up.

• Listen actively to their concerns and let them vent their frustration.

• Empathize with their situation and acknowledge their feelings.

• Apologize for any inconvenience caused and take responsibility for the issue.

• Offer solutions to resolve the problem and ask for their input.

• Follow up with the customer to ensure their satisfaction and build a positive re...read more

Customer queries can range from product inquiries to technical issues and billing problems.

• Product inquiries

• Technical issues

• Billing problems

• Order status

• Returns and refunds

• Shipping and delivery

• Account management

• Complaints and feedback