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FIS Service Delivery Analyst Interview Questions and Answers
FIS Service Delivery Analyst Interview Experiences
3 interviews found
Selected
I was interviewed before Feb 2024.
(2 Questions)
- Q1. Bash shell related basics
- Q2. Load Balancer concept / Unix commands / Oracle queries / ITIL concepts etc
(1 Question)
- Q1. Load balancers Unix commands Banking Queries / SRE tools / BFS Domain etc
Interview Preparation Tips
(4 Questions)
- Q1. Share details of your previous job.
- Q2. What are your salary expectations?
- Q3. What is your family background?
- Q4. Tell me about yourself.
I applied via Company Website and was interviewed in Dec 2021. There were 3 interview rounds.
Interview Questionnaire
1 Question
- Q1. Past work experience ? Experience in cloud ? ITIL ? INCIDENT TOOLS ?
- Ans.
I have experience in cloud, ITIL, and incident tools.
Worked with AWS and Azure cloud platforms
Implemented ITIL processes for incident management
Proficient in incident management tools like ServiceNow and JIRA
Interview Preparation Tips
Skills evaluated in this interview
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I applied via campus placement at Delhi University - Lady Shree Ram College (LSR) and was interviewed in Sep 2024. There were 2 interview rounds.
1 hour contained 6 sections of lrdi varc etc
(2 Questions)
- Q1. Give a brief introduction
- Ans.
I have over 5 years of experience in service delivery management, ensuring high-quality service delivery to clients.
Managed a team of 20+ service delivery professionals
Implemented process improvements resulting in 20% increase in client satisfaction
Developed and maintained strong client relationships
- Q2. Why should we hire you?
- Ans.
I have a proven track record of successfully managing service delivery, ensuring high levels of customer satisfaction and operational efficiency.
Extensive experience in service delivery management
Strong leadership and communication skills
Ability to drive process improvements and optimize resources
Track record of meeting and exceeding KPIs and SLAs
Example: Successfully implemented a new ticketing system that improved re
Interview Preparation Tips
abhi teja
(2 Questions)
- Q1. Explain a value added project delivered and what is the impact
- Ans.
Implemented a new ticketing system to streamline support processes
Researched and selected a suitable ticketing system based on company needs
Customized the system to align with existing workflows and processes
Provided training to staff on how to use the new system effectively
Monitored and evaluated the impact of the new system on response times and customer satisfaction
Resulted in a 20% decrease in average resolution ti...
- Q2. If you have to set up a new process from a client, what approach would you follow
- Ans.
I would start by understanding the client's requirements, documenting the process, identifying stakeholders, creating a project plan, implementing the process, and continuously monitoring and improving it.
Understand the client's requirements and objectives
Document the process flow and key steps
Identify stakeholders and their roles
Create a project plan with timelines and milestones
Implement the process with clear commun...
Interview Preparation Tips
Selected
I applied via LinkedIn and was interviewed in Apr 2024. There were 2 interview rounds.
(1 Question)
- Q1. Role of the delivery manager
- Ans.
The delivery manager is responsible for overseeing the successful delivery of projects, ensuring they are completed on time, within budget, and meet quality standards.
Oversee project delivery from initiation to completion
Manage resources, timelines, and budgets effectively
Ensure quality standards are met and client expectations are exceeded
Collaborate with cross-functional teams to drive project success
Identify and mit...
(1 Question)
- Q1. Current and expected CTC
(1 Question)
- Q1. About yourself and work
Interview Preparation Tips
Selected
I applied via Referral and was interviewed in Jun 2022. There were 6 interview rounds.
(1 Question)
- Q1. Many questions most of were related my technology..
(1 Question)
- Q1. Managerial questions
(1 Question)
- Q1. Managerial round again for some conf.
(1 Question)
- Q1. Managerial by different manager, they were not sure may be
(1 Question)
- Q1. Nothing great.. Mostly salary related
Interview Preparation Tips
Service Delivery Manager Interview Questions & Answers
DXC Technology
Anonymous
posted on 10 Mar 2024
Selected
I applied via Naukri.com and was interviewed before Mar 2023. There were 2 interview rounds.
(1 Question)
- Q1. What is your experience with Cloud Technolgies? Any recent project which you had faced challenges?
- Ans.
I have extensive experience with Cloud Technologies, including managing migration projects and implementing cloud solutions.
Managed migration of on-premise servers to AWS cloud for a large enterprise
Implemented Azure cloud solutions for a startup company to improve scalability and cost-efficiency
Faced challenges with data security during cloud migration project, resolved by implementing encryption and access controls
(1 Question)
- Q1. Interview with Reporting manager,General topics like understanding your current job roles and responsibilities
Skills evaluated in this interview
Selected
I applied via Naukri.com and was interviewed before Nov 2022. There were 2 interview rounds.
(2 Questions)
- Q1. How soon can u join
- Q2. Salary expectations
(4 Questions)
- Q1. About ur self and ur exp
- Q2. How can u report different kpis
- Q3. Team handlings skill
- Q4. Sip and value adds
Interview Preparation Tips
FIS Interview FAQs
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FIS Service Delivery Analyst Interview Process
based on 2 interviews
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FIS Service Delivery Analyst Reviews and Ratings
based on 31 reviews
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