Service Delivery Analyst

Service Delivery Analyst Interview Questions and Answers

Updated 29 May 2024
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Q1. Why want to work here What is the diff between hedge fund and mutual fund What is investment banking

Ans.

I want to work here because of the opportunity to contribute to a dynamic team and grow professionally.

  • I am excited about the opportunity to work with a team of professionals who are dedicated to delivering exceptional service.

  • I am impressed by the company's commitment to innovation and continuous improvement.

  • I believe that my skills and experience align well with the company's goals and values.

  • I am eager to learn and grow in a challenging and rewarding environment.

  • I am attra...read more

Q2. Past work experience ? Experience in cloud ? ITIL ? INCIDENT TOOLS ?

Ans.

I have experience in cloud, ITIL, and incident tools.

  • Worked with AWS and Azure cloud platforms

  • Implemented ITIL processes for incident management

  • Proficient in incident management tools like ServiceNow and JIRA

Service Delivery Analyst Interview Questions and Answers for Freshers

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Q3. What is SLA/TAT what it's importance

Ans.

SLA/TAT stands for Service Level Agreement/ Turnaround Time. It is important for setting expectations and ensuring timely delivery of services.

  • SLA defines the level of service a customer can expect from a provider.

  • TAT specifies the maximum time allowed for completing a task or service.

  • Importance: Helps in managing customer expectations, ensures accountability, improves efficiency.

  • Example: An SLA may state that customer support queries will be responded to within 24 hours.

  • Exam...read more

Service Delivery Analyst Jobs

Service Delivery Analyst (L1) 3-4 years
Gemini SOftware Solutions P Ltd
4.2
Thiruvananthapuram
Service Delivery Analyst 4-7 years
Control Risks India Pvt Ltd.
3.7
New Delhi
Service Delivery Analyst 3-5 years
UKB IT Solutions
5.0
Hyderabad / Secunderabad
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