Service Delivery Analyst
Service Delivery Analyst Interview Questions and Answers
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Q1. Why want to work here What is the diff between hedge fund and mutual fund What is investment banking
I want to work here because of the opportunity to contribute to a dynamic team and grow professionally.
I am excited about the opportunity to work with a team of professionals who are dedicated to delivering exceptional service.
I am impressed by the company's commitment to innovation and continuous improvement.
I believe that my skills and experience align well with the company's goals and values.
I am eager to learn and grow in a challenging and rewarding environment.
I am attra...read more
Q2. Past work experience ? Experience in cloud ? ITIL ? INCIDENT TOOLS ?
I have experience in cloud, ITIL, and incident tools.
Worked with AWS and Azure cloud platforms
Implemented ITIL processes for incident management
Proficient in incident management tools like ServiceNow and JIRA
Service Delivery Analyst Interview Questions and Answers for Freshers
Q3. What is SLA/TAT what it's importance
SLA/TAT stands for Service Level Agreement/ Turnaround Time. It is important for setting expectations and ensuring timely delivery of services.
SLA defines the level of service a customer can expect from a provider.
TAT specifies the maximum time allowed for completing a task or service.
Importance: Helps in managing customer expectations, ensures accountability, improves efficiency.
Example: An SLA may state that customer support queries will be responded to within 24 hours.
Exam...read more
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