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6 Service Delivery Analyst Jobs

Service Delivery Analyst

4-7 years

New Delhi

1 vacancy

Service Delivery Analyst

Control Risks

posted 19d ago

Job Description

The primary purpose of this role is to deal with customer IT incidents and requests via telephone, email or onsite visits. The emphasis is on providing a high level of customer service and solutions in a timely manner that meet the needs of our users and the department s objectives. User satisfaction is of paramount importance, be that by providing a first-time fix solution or by appropriately assigning the ticket to the correct resolving team, post effective triage. The role is part of a 24 by 7 support helpdesk.

The role involves working in a busy team, providing 24 by 7 support for a global user base. The role would ideally suit someone who has experience working in or has exposure to a global support helpdesk, with experience of working within a technical support role. Customer focus, problem solving, listening skills, and an advanced to proficient level of English writing and speaking.

What Youll Do:
  • ServiceNow Global Queue Management - Assign and monitor incidents and requests in the ServiceNow ITSM toolset to meet predefined SLA targets.
  • Responsible for providing IT support via telephone, remotely or on-site.

Employment Type: Full Time, Permanent

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What Service Delivery Analyst at Control Risks are saying

What Control Risks employees are saying about work life

based on 15 employees
77%
55%
50%
100%
Flexible timing
Monday to Friday
No travel
Day Shift
View more insights

Control Risks Benefits

Free Transport
Gymnasium
Cafeteria
Work From Home
Health Insurance
Job Training +6 more
View more benefits

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