Gemini Software - Service Delivery Analyst - Applications Support (0-3 yrs)

Job Overview :

We are seeking experienced candidates for the post of entry level Application Support Engineer to join

our Maritime division as Service Delivery- Analyst (L1).

Key Responsibilities :

- Production support for our Maritime Applications which is currently used by major international shipping agencies.

- Interact with the customers and identify the details of their software requirements.

- Testing the application and new changes before releasing the changes in production environment.

- Identify and resolve any kinds of bugs / errors in the application.

- Training the clients when new changes are released in live system.

- Should act as a bridge between our programming team & clients to convey the customer requirements.

- Assist the clients in generating various reports to meet their business requirements.

- Constantly monitoring the applications which helps in proactively identifying any errors or bugs in the application.

- Co-ordinate with our network / infra team for checking and maintaining the servers

Qualifications and Experience :

- Education : B.Tech / BE / MCA / MSc / B Sc / BCA.

- Experience : 6 months 3 years of experience in any technical support / application support role.

Key Skills :

- Customer service skills

- Good Communication skills

- Experience in interacting with international clients / customers.

- Compensation: Competitive salary and perks