What is SLA/TAT what it's importance

Question

Accepted Answer

SLA/TAT stands for Service Level Agreement/ Turnaround Time. It is important for setting expectations and ensuring timely delivery of services.

SLA defines the level of service a customer can expect from a provider.
TAT specifies the maximum time allowed for completing a task or service.
Importance: Helps in managing customer expectations, ensures accountability, improves efficiency.
Example: An SLA may state that customer support queries will be responded to within 24 hours.
Example: TAT for processing insurance claims may be set at 3 business days.

Accepted Answer

Service Level Agreement/contract. It defines the level of service you expect from vendors.
It's creates fair guidelines for both parties to ensure expectations match up with responsibilities
turnaround time (TAT) is the total time that it takes from when a customer raises a problem to the time that the problem is marked as solved

What is SLA/TAT what it's importance

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