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FirstCry Senior Customer Representative Officer Interview Questions and Answers for Experienced
FirstCry Senior Customer Representative Officer Interview Experiences for Experienced
1 interview found
Senior Customer Representative Officer Interview Questions & Answers
Anonymous
posted on 22 Dec 2022
I applied via Naukri.com and was interviewed in Jun 2022. There were 3 interview rounds.
(2 Questions)
- Q1. About your self and what position you looking
- Ans. I am looking as senior sales executive
- Q2. How many salary hike you need
- Ans. I want 25% hike in-hand salary
(2 Questions)
- Q1. Give him one situation you have 30staff some staff is not performing properly how can you find when there week
- Ans.
To identify underperforming staff among a team of 30, implement performance tracking measures and conduct regular evaluations.
Implement a performance tracking system to monitor individual staff performance
Set clear performance expectations and goals for each staff member
Regularly evaluate staff performance through performance reviews or assessments
Provide constructive feedback and coaching to underperforming staff
Offer...
- Q2. What is most important in work
- Ans. Follow company SOP discipline and product knowledge and what's your KRA
Interview Preparation Tips
Know about products knowledge and KPI
Interview questions from similar companies
I applied via Naukri.com and was interviewed before Nov 2020. There were 5 interview rounds.
Interview Questionnaire
1 Question
- Q1. Leadership principles, Previous experience, Managerial and logical questions
Interview Preparation Tips
I applied via Company Website and was interviewed in May 2019. There were 4 interview rounds.
Interview Questionnaire
5 Questions
- Q1. About your self
- Q2. About your previous company and job profile
- Q3. How do you relate your previous job profile with the profile you are applying
- Q4. Any thing extra ordinary you have done in your previous company (s) that has changed your business
- Ans.
Implemented a new customer feedback system that increased customer satisfaction by 20%
Implemented a new customer feedback system to gather insights and improve customer experience
Analyzed feedback data to identify common issues and areas for improvement
Implemented changes based on feedback to address customer concerns and enhance overall satisfaction
Trained team members on how to effectively use the new system and inte...
- Q5. Hobbies and all
Interview Preparation Tips
Have proper knowledge about your work experience
Make your CV precis and do adhere to it
Be honest
I applied via Recruitment Consultant and was interviewed in Aug 2017. There were 4 interview rounds.
Interview Preparation Tips
Experience: They have conducted reading skills and speaking skills.
Round: Resume Shortlist
Experience: Some miss classified pictures and wrote the description and remarks
General Tips: When I go for the interview at Amazon they have conducted one simple exam before that they were checked my speaking skills and professionalism. After that they called out me your selected please join particular day. And joined and continue with Amazon only, now I have completed one year. I'm feeling happy.
Skills: Communication
Duration: <1 week
Selected
I applied via Approached by Company and was interviewed in Jul 2024. There was 1 interview round.
(3 Questions)
- Q1. What is the process of group management
- Ans.
Group management involves organizing, leading, and coordinating a group of individuals to work towards a common goal.
Establish clear goals and objectives for the group
Assign roles and responsibilities to each member
Communicate effectively to ensure everyone is on the same page
Provide support and guidance to team members
Resolve conflicts and address any issues that arise
Monitor progress and adjust plans as needed
Celebra
- Q2. How to handle Team
- Ans.
Handling a team involves effective communication, delegation, motivation, and conflict resolution.
Communicate clearly and regularly with team members to ensure everyone is on the same page.
Delegate tasks based on team members' strengths and provide necessary support and resources.
Motivate team members by recognizing their achievements and providing opportunities for growth.
Resolve conflicts promptly and fairly to maint...
- Q3. If someone is absent from the office, how will you manage him? How will you manage his work?
- Ans.
I will communicate with the absent employee to understand their workload and priorities, delegate tasks to other team members if necessary, and ensure deadlines are met.
Communicate with the absent employee to understand their workload and priorities
Delegate tasks to other team members if necessary
Ensure deadlines are met by redistributing work accordingly
Interview Preparation Tips
I applied via Referral and was interviewed in Mar 2020. There were 5 interview rounds.
Interview Questionnaire
1 Question
- Q1. Previous work profile details like TAT, Quality and production rate, initiative taken for process development, about the profile applied for and few general questions.
Interview Preparation Tips
2) Give details about your Previous job in a simple way so that they can understand
3) Don’t lie
4) Be optimistic
I applied via Naukri.com and was interviewed in Sep 2021. There were 2 interview rounds.
It was a basic english test consisting of four sections namely listening, reading, writing and speaking.
(2 Questions)
- Q1. Tell me about yourself.
- Q2. Did you ever get into a disagreement with a friend or someone and how did you justify yourself?
Interview Preparation Tips
(2 Questions)
- Q1. Flexible to work in shifts?
- Q2. Communication and verbal skills
Interview Preparation Tips
I applied via Naukri.com and was interviewed before Apr 2021. There were 3 interview rounds.
Random current affair topic
(1 Question)
- Q1. Basic aptitude ; tell me about yourself
(1 Question)
- Q1. Tell me about yourself.
Interview Preparation Tips
- For fresher the basics
Can handle the situation with ease
Selected
I applied via Walk-in and was interviewed before Apr 2022. There were 4 interview rounds.
Easy questions and nice
They given a topic for 2 groups and need to discuss
(1 Question)
- Q1. It is kind of IELTS questions
(1 Question)
- Q1. Just salary discussion and personal details
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