Firstcall Teleservices Interview Questions and Answers

An aptitude test is a type of psychometric test used to assess cognitive skills and other specific abilities and behavioural traits. Job aptitude tests are very common; almost any employer uses them to screen candidates; among them are the Royal Air Force, EY, Goldman Sachs, and Nursing & midwifery administrators. The most popular ones

Questions on software and system designs. For this, candidates require analytical and logical thinking to solve problems and scenarios for the onsite or virtual interview.

Similar to new markets, companies need to develop new products in order to grow. This problem is intimidating for most clients due to potential high costs and a fear of the unknown. Your case study interview framework should dive deep into the new product before anything else.

What is a group interview?

A group interview is when an employee or team of employees interviews multiple candidates simultaneously, or when a team of employees forms a panel to interview one candidate. Employers typically perform both types of group interviews in conference rooms to simulate a meeting or team project.

Q1. Structured Interview:
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Q2. Semi-Structured Interview
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Q1. Tell me about yourself.
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Q2. What is your understanding of the role of an HR department?
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What are Interview Assignments? A task or project that a recruiter asks candidates to do as part of an interview. It tests candidates' skills and ensures they can do the job. It's a great way to understand a candidate's abilities and potential better.

Q1. What programming languages are you most familiar with?
Ans. 
I am most familiar with Python, Java, and JavaScript.
• Python

• Java

• JavaScript
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Q2. Describe the troubleshooting process you’d follow for a crashing program.
Ans. 
I would start by checking for any recent updates or changes, then look for error messages, try restarting the program, and if necessary, seek help from IT support.
• Check for any recent updates or changes that may have caused the program to crash

• Look for any error messages or pop-up notifications that could provide clues to the issue

• Try restarting the program to see if that resolves the problem

• If the program continues to...read more
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Q1. What is the process for creating a custom post?
Ans. 
The process for creating a custom post involves defining the post type, setting up the post template, and adding custom fields.
• Define the custom post type using register_post_type() function in WordPress

• Set up the post template by creating a custom template file in the theme folder

• Add custom fields using plugins like Advanced Custom Fields or by coding them manually
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Q2. What is your experience with Shopify custom app development?
Ans. 
I have extensive experience in Shopify custom app development, including creating custom features and integrations.
• Developed custom apps to enhance user experience and streamline processes

• Integrated third-party APIs to add new functionalities

• Optimized app performance and resolved technical issues

• Worked on projects such as custom product builders and subscription services
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Q1. What is dependency injection
Ans. 
Dependency injection is a design pattern in which components are given their dependencies rather than creating them internally.
• Dependency injection helps in achieving loose coupling between classes.

• It allows for easier testing by providing a way to mock dependencies.

• There are three types of dependency injection - constructor injection, setter injection, and interface injection.
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Q1. Explain solid principles
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SOLID principles are a set of five design principles that help make software more maintainable, flexible, and scalable.
• Single Responsibility Principle (SRP) - a class should have only one reason to change

• Open/Closed Principle (OCP) - classes should be open for extension but closed for modification

• Liskov Substitution Principle (LSP) - objects of a superclass should be replaceable with objects of its subclasses without a...read more
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Maths questions
This was just for show case nothing else.
Work is pure data entry

Q1. Tell me about yourself
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Q1. Tcp/udp difference and tcp/ip model layers
Ans. 
TCP is connection-oriented, reliable protocol while UDP is connectionless, unreliable protocol. TCP/IP model has 4 layers - Application, Transport, Internet, Link.
• TCP is connection-oriented, ensures data delivery in order, and provides error-checking and retransmission of lost packets (e.g. email, web browsing)

• UDP is connectionless, faster but less reliable, used for real-time applications where speed is more important...read more
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Q2. What is purpose of wireshark
Ans. 
Wireshark is a network protocol analyzer used for troubleshooting, analysis, and security purposes.
• Wireshark captures and analyzes network traffic in real-time.

• It helps in identifying network problems, security vulnerabilities, and malicious activities.

• Users can view packet details, filter traffic, and generate reports for analysis.

• Wireshark is commonly used by network administrators, security professionals, and develo...read more
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It’s easy all accounts related test, excel test and rejoining etc.

Q1. Don't want to disclose
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Q1. Don’t want to disclose
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Q1. Don’t want to disclose
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Q1. How did you post the payment
Ans. 
I posted the payment online using the company's secure payment portal.
• I made the payment through the company's website

• I entered my payment information and submitted the payment online

• I received a confirmation email after successfully posting the payment
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Q2. What about KRA?
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KRA stands for Key Results Area, which are specific areas of responsibility that an individual is expected to focus on and deliver results in.
• KRA helps in defining the key areas of focus for an individual or team

• It sets clear expectations and goals for performance evaluation

• Examples of KRA include sales targets for a salesperson, patient care for a healthcare professional, or project completion for a project manager
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Q1. Could you provide a self-introduction?
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Q2. What is your educational background and experience?
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Q1. Can you provide information about your previous organization?
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