Add office photos
Engaged Employer
Firstcall Teleservices
4.1
based on 13 Reviews
Working at Firstcall Teleservices
Company Summary
We are a Call center Service Provider. For Domestic or International Clients.
Overall Rating
4.1/5
based on 13 reviews

11% above
industry average

Highly rated for
Job security, Skill development, Salary
Work Policy

Monday to Saturday
86% employees reported

Flexible timing
50% employees reported

No travel
67% employees reported

Day shift
100% employees reported
View detailed work policy
Top Employees Benefits
Professional degree assistance
1 employee reported
Job/Soft skill training
1 employee reported
View detailed benefits
About Firstcall Teleservices
Founded in2011 (14 yrs old)
India Employee Count51-200
Global Employee Count51-200
India Headquartershyderābād, telangana, India
Office Locations
Rangareddy
Websitefirstcallteleservices.com
Primary Industry
Other Industries
Incorporated in 2011, for over 12 years, Firstcall BPO has been connecting customers with the world's most successful companies. It is the global leader in customer experience outsourcing management and the trusted provider of digitally integrated business services.At Firstcall BPO, we combine human touch and high technology to deliver extraordinary customer experiences. While technology creates new and agile ways of working, our interaction experts remain committed to creating unique connections through empathy, adaptive communication skills, and more importantly, a passion to make it happen.Firstcall is a leading provider of customised Business Process Management (BPM) services.Wespecialise in helping clients stay ahead of the curve through transformational solutions in order to reimagine business processes and deliver increased efficiency, deeper insights and superior outcomes. We are trusted brand custodians and long-term partners to 15+ leading brands with presence in India and US.Our 'right shore' delivery model offers solutions covering complete customer lifecycle Management across Ecommerce, Retail, Healthcare, Hospitality, Travel and Tourism, Telecommunications, Media, Banking, Financial Services, Insurance, Education, Yellow Pages, Teleshopping, Pathlabs, NGO's, Radio Taxi Services, Utility Services, Automobile, Real Estatesverticals.
Mission: Adding value to our clients by offering them cost effective solutions, improving quality, enable them to enhance their customer satisfaction.
Vision: To be the best in class & provide cost effective solutions.
Firstcall Teleservices Ratings
based on 13 reviews
Overall Rating
4.1/5
How AmbitionBox ratings work?
5
6
4
3
3
0
2
1
1
3
Category Ratings
4.2
Job security
4.2
Skill development
4.0
Salary
4.0
Work-life balance
4.0
Work satisfaction
3.9
Company culture
3.8
Promotions
Firstcall Teleservices is rated 4.1 out of 5 stars on AmbitionBox, based on 13 company reviews. This rating reflects a generally positive employee experience, indicating satisfaction with the company’s work culture, benefits, and career growth opportunities. AmbitionBox gathers authentic employee reviews and ratings, making it a trusted platform for job seekers and employees in India.
Read more
Firstcall Teleservices Reviews
Compare Firstcall Teleservices with Similar Companies
Change Company | Change Company | Change Company | ||
---|---|---|---|---|
Overall Rating | 4.1/5 based on 13 reviews | 3.2/5 based on 725 reviews | 4.2/5 based on 466 reviews | 3.3/5 based on 433 reviews |
Highly Rated for | Skill development Job security Work-life balance | No highly rated category | Skill development Job security Company culture | No highly rated category |
Critically Rated for | No critically rated category | Promotions Salary Work-life balance | No critically rated category | Salary Promotions Work satisfaction |
Primary Work Policy | - | Work from office 91% employees reported | Work from office 98% employees reported | Work from office 87% employees reported |
Rating by Women Employees | 4.7 Excellent rated by 2 women | 3.2 Average rated by 171 women | 4.5 Good rated by 75 women | 3.3 Average rated by 144 women |
Rating by Men Employees | 4.2 Good rated by 7 men | 3.2 Average rated by 454 men | 4.1 Good rated by 371 men | 3.2 Average rated by 233 men |
Job security | 4.2 Good | 3.1 Average | 4.2 Good | 3.1 Average |
View more
Firstcall Teleservices Salaries
Firstcall Teleservices salaries have received with an average score of 4.0 out of 5 by 13 employees.
Customer Support Executive
(5 salaries)
Unlock
₹1.2 L/yr - ₹2.5 L/yr
Telecalling Executive
(4 salaries)
Unlock
₹2.1 L/yr - ₹2.2 L/yr
Customer Care Executive
(4 salaries)
Unlock
₹1.7 L/yr - ₹2 L/yr
BPO Executive
(4 salaries)
Unlock
₹1.2 L/yr - ₹2.4 L/yr
Customer Service Executive
(3 salaries)
Unlock
₹1.2 L/yr - ₹2.5 L/yr
Telecaller
(3 salaries)
Unlock
₹1 L/yr - ₹5 L/yr
Desktop Support Engineer
(2 salaries)
Unlock
₹1.1 L/yr - ₹1.4 L/yr
Agent
(2 salaries)
Unlock
₹1.2 L/yr - ₹1.6 L/yr
IT System Administrator
(2 salaries)
Unlock
₹1.6 L/yr - ₹2 L/yr
Call Center Executive
(2 salaries)
Unlock
₹1.4 L/yr - ₹1.7 L/yr
Firstcall Teleservices Perks & Benefits
Firstcall Teleservices Offices
Compare Firstcall Teleservices with

Powerweave
3.4

Imarque Solutions
3.3

Elcamino Software
3.1

Knowledge Splice Services pvt ltd.
3.3

Silverskills
3.4

Sequential Technology International
4.0

Onkar Infotech
3.8

ARCIS e Services
3.6

Vcare Call Center
3.3

Xplore-Tech Services
3.1

B2x Service Solutions
3.7

BPO+
4.1

Collman Services
3.9

Altius Customer Services
3.2

ContinuServe Softech India
3.3

Valenta AI Private Limited
3.8

Infosearch BPO Services
4.1

Strategic Learning Solutions
4.1

Lester Infoservices
3.2

CNS Comnet
4.1
Contribute & help others!
You can choose to be anonymous
Companies Similar to Firstcall Teleservices

Athena BPO
BPO
3.2
• 725 reviews

4.2
• 466 reviews

Pace Setters Business Solutions
BPO/KPO, Recruitment, BPO
3.3
• 433 reviews

Powerweave
BPO/KPO, Consulting, BPO, IT Services & Consulting
3.4
• 357 reviews

Imarque Solutions
BPO/KPO, BPO
3.3
• 302 reviews

Elcamino Software
BPO, Software Product
3.1
• 250 reviews

Knowledge Splice Services pvt ltd.
Food Processing, BPO
3.3
• 248 reviews

Silverskills
Financial Services, Real Estate, BPO
3.4
• 239 reviews

Sequential Technology International
BPO/KPO, Consulting, Financial Services, Legal, BPO
4.0
• 237 reviews

Onkar Infotech
BPO/KPO, BPO
3.8
• 224 reviews

3.6
• 212 reviews

Vcare Call Center
BPO/KPO, BPO
3.3
• 207 reviews
Firstcall Teleservices FAQs
When was Firstcall Teleservices founded?
Firstcall Teleservices was founded in 2011. The company has been operating for 14 years primarily in the BPO sector.
Where is the Firstcall Teleservices headquarters located?
Firstcall Teleservices is headquartered in hyderābād, telangana and has an office in Hyderabad / Secunderabad
How many employees does Firstcall Teleservices have in India?
Firstcall Teleservices currently has approximately 200+ employees in India.
Does Firstcall Teleservices have good work-life balance?
Firstcall Teleservices has a work-life balance rating of 4.0 out of 5 based on 10+ employee reviews on AmbitionBox. 69% employees rated Firstcall Teleservices 4 or above on work-life balance. This rating reflects the company's efforts to help employees maintain a healthy balance between their personal and professional lives. We encourage you to read Firstcall Teleservices reviews for more details
Is Firstcall Teleservices good for career growth?
Career growth at Firstcall Teleservices is rated fairly well, with a promotions and appraisal rating of 3.8. 69% employees rated Firstcall Teleservices 4 or above, while 31% employees rated it 3 or below on promotions/appraisal. Though the sentiment is mixed for career growth, majority employees have rated it positively. We recommend reading Firstcall Teleservices reviews for more detailed insights.
What are the pros of working in Firstcall Teleservices?
Working at Firstcall Teleservices offers several advantages that make it an appealing place for employees. The company is highly rated for job security, skill development and salary & benefits, based on 10+ employee reviews on AmbitionBox.
Stay ahead in your career. Get AmbitionBox app
Helping over 1 Crore job seekers every month in choosing their right fit company
75 Lakh+
Reviews
5 Lakh+
Interviews
4 Crore+
Salaries
1 Cr+
Users/Month
Contribute to help millions
Get AmbitionBox app