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Engaged Employer

Firstcall Teleservices

4.1
based on 13 Reviews

Working at Firstcall Teleservices

Company Summary

We are a Call center Service Provider. For Domestic or International Clients.

Overall Rating

4.1/5
based on 13 reviews
highly rated categories
11% above
industry average
highly rated categories
Highly rated for

Job security, Skill development, Salary

Work Policy
Monday to Saturday
Monday to Saturday
86% employees reported
Flexible timing
Flexible timing
50% employees reported
No travel
No travel
67% employees reported
Day shift
Day shift
100% employees reported
View detailed work policy
Top Employees Benefits
Professional degree assistance
Professional degree assistance
1 employee reported
Job/Soft skill training
Job/Soft skill training
1 employee reported
View detailed benefits

About Firstcall Teleservices

Founded in2011 (14 yrs old)
India Employee Count51-200
Global Employee Count51-200
India Headquartershyderābād, telangana, India
Office Locations
Websitefirstcallteleservices.com
Primary Industry
Other Industries
Incorporated in 2011, for over 12 years, Firstcall BPO has been connecting customers with the world's most successful companies. It is the global leader in customer experience outsourcing management and the trusted provider of digitally integrated business services.At Firstcall BPO, we combine human touch and high technology to deliver extraordinary customer experiences. While technology creates new and agile ways of working, our interaction experts remain committed to creating unique connections through empathy, adaptive communication skills, and more importantly, a passion to make it happen.Firstcall is a leading provider of customised Business Process Management (BPM) services.Wespecialise in helping clients stay ahead of the curve through transformational solutions in order to reimagine business processes and deliver increased efficiency, deeper insights and superior outcomes. We are trusted brand custodians and long-term partners to 15+ leading brands with presence in India and US.Our 'right shore' delivery model offers solutions covering complete customer lifecycle Management across Ecommerce, Retail, Healthcare, Hospitality, Travel and Tourism, Telecommunications, Media, Banking, Financial Services, Insurance, Education, Yellow Pages, Teleshopping, Pathlabs, NGO's, Radio Taxi Services, Utility Services, Automobile, Real Estatesverticals.
Mission: Adding value to our clients by offering them cost effective solutions, improving quality, enable them to enhance their customer satisfaction.
Vision: To be the best in class & provide cost effective solutions.

Firstcall Teleservices Ratings

based on 13 reviews

Overall Rating

4.1/5
How AmbitionBox ratings work?
5
6
4
3
3
0
2
1
1
3

Category Ratings

4.2

Job security

4.2

Skill development

4.0

Salary

4.0

Work-life balance

4.0

Work satisfaction

3.9

Company culture

3.8

Promotions

Firstcall Teleservices is rated 4.1 out of 5 stars on AmbitionBox, based on 13 company reviews. This rating reflects a generally positive employee experience, indicating satisfaction with the company’s work culture, benefits, and career growth opportunities. AmbitionBox gathers authentic employee reviews and ratings, making it a trusted platform for job seekers and employees in India.
Read more

Firstcall Teleservices Reviews

Compare Firstcall Teleservices with Similar Companies

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Overall Rating
4.1/5
based on 13 reviews
3.2/5
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Highly Rated for
Skill development
Job security
Work-life balance
No highly rated category
Skill development
Job security
Company culture
No highly rated category
Critically Rated for
No critically rated category
Promotions
Salary
Work-life balance
No critically rated category
Salary
Promotions
Work satisfaction
Primary Work Policy
-
Work from office
91% employees reported
Work from office
98% employees reported
Work from office
87% employees reported
Rating by Women Employees
4.7
Excellent
rated by 2 women
3.2
Average
rated by 171 women
4.5
Good
rated by 75 women
3.3
Average
rated by 144 women
Rating by Men Employees
4.2
Good
rated by 7 men
3.2
Average
rated by 454 men
4.1
Good
rated by 371 men
3.2
Average
rated by 233 men
Job security
4.2
Good
3.1
Average
4.2
Good
3.1
Average
View more

Firstcall Teleservices Salaries

Firstcall Teleservices salaries have received with an average score of 4.0 out of 5 by 13 employees.

Customer Support Executive

(5 salaries)
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₹1.2 L/yr - ₹2.5 L/yr

Telecalling Executive

(4 salaries)
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₹2.1 L/yr - ₹2.2 L/yr

Customer Care Executive

(4 salaries)
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₹1.7 L/yr - ₹2 L/yr

BPO Executive

(4 salaries)
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₹1.2 L/yr - ₹2.4 L/yr

Customer Service Executive

(3 salaries)
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₹1.2 L/yr - ₹2.5 L/yr

Telecaller

(3 salaries)
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₹1 L/yr - ₹5 L/yr

Desktop Support Engineer

(2 salaries)
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₹1.1 L/yr - ₹1.4 L/yr

Agent

(2 salaries)
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₹1.2 L/yr - ₹1.6 L/yr

IT System Administrator

(2 salaries)
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₹1.6 L/yr - ₹2 L/yr

Call Center Executive

(2 salaries)
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₹1.4 L/yr - ₹1.7 L/yr

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Firstcall Teleservices FAQs

When was Firstcall Teleservices founded?
Firstcall Teleservices was founded in 2011. The company has been operating for 14 years primarily in the BPO sector.
Where is the Firstcall Teleservices headquarters located?
Firstcall Teleservices is headquartered in hyderābād, telangana and has an office in Hyderabad / Secunderabad
How many employees does Firstcall Teleservices have in India?
Firstcall Teleservices currently has approximately 200+ employees in India.
Does Firstcall Teleservices have good work-life balance?
Firstcall Teleservices has a work-life balance rating of 4.0 out of 5 based on 10+ employee reviews on AmbitionBox. 69% employees rated Firstcall Teleservices 4 or above on work-life balance. This rating reflects the company's efforts to help employees maintain a healthy balance between their personal and professional lives. We encourage you to read Firstcall Teleservices reviews for more details
Is Firstcall Teleservices good for career growth?
Career growth at Firstcall Teleservices is rated fairly well, with a promotions and appraisal rating of 3.8. 69% employees rated Firstcall Teleservices 4 or above, while 31% employees rated it 3 or below on promotions/appraisal. Though the sentiment is mixed for career growth, majority employees have rated it positively. We recommend reading Firstcall Teleservices reviews for more detailed insights.
What are the pros of working in Firstcall Teleservices?
Working at Firstcall Teleservices offers several advantages that make it an appealing place for employees. The company is highly rated for job security, skill development and salary & benefits, based on 10+ employee reviews on AmbitionBox.
Firstcall Teleservices Overview
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