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FIS

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3.9

based on 5.3k Reviews

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FIS Customer Service Executive Interview Questions and Answers

Updated 14 Jun 2024

6 interviews found

Sort by: Popular

I applied via Referral and was interviewed in Feb 2022.

1 Interview Round

1

HR Round (3 Questions)

  • Q1. Tell me about yourself.
  • Q2. Family background and family business
  • Q3. Any another skill like languages

Interview Preparation Tips

Interview preparation tips for other job seekers - First round is English typing and second round is bpa test and third round is a hr round
Interview experience
3
 Average
Difficulty level
 Easy
Duration
 Less than 2 weeks
Result
Selected  Selected

I applied via Referral and was interviewed in Jan 2024.

2 Interview Rounds

1

Aptitude Test Round

Easy. Attention to detail required

2

HR Round (1 Question)

  • Q1. Basic communication skills required
Interview experience
4
 Good
Difficulty level
 Moderate
Duration
 Less than 2 weeks
Result
Selected  Selected

I applied via Recruitment Consulltant and was interviewed before Sep 2022.

3 Interview Rounds

1

Versant Round (1 Question)

  • Q1. English competency test
2

HR Round (1 Question)

  • Q1. Basic questions to check vocabulary
3

One-on-one Round (1 Question)

  • Q1. Previous work related FAQs

Interview Preparation Tips

Interview preparation tips for other job seekers - be confident with what you say

I applied via Recruitment Consulltant and was interviewed in Jul 2021.

3 Interview Rounds

1

Resume Shortlist Round

Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
2

HR Round (2 Questions)

  • Q1. Why are you looking for a change?
  • Q2. I don't want to discuss
3

One-on-one Round (1 Question)

  • Q1. Why we should hire you?

Interview Preparation Tips

Interview preparation tips for other job seekers - Nice for freshers, they will love it I'm sure

FIS interview questions for designations

 Senior Customer Service Executive

 (1)

 Customer Service Associate

 (7)

 Customer Service Advisor

 (1)

 Customer Service Representative

 (1)

 Senior Customer Service Associate

 (1)

 Customer Support Executive

 (4)

 Customer Care Executive

 (1)

 Service Delivery Analyst

 (2)

Interview experience
4
 Good
Difficulty level
 -
Duration
 -
Result
 -

2 Interview Rounds

1

Typing Test Round (1 Question)

  • Q1. Typing test is required
2

One-on-one Round (1 Question)

  • Q1. Typing test is required

Interview Preparation Tips

Interview preparation tips for other job seekers - Make sure you practice the typing test and have a good words per minute

Customer Service Executive Interview Questions

user image Rishikesh Pradhan

posted on 24 Nov 2022

I applied via Walk-in and was interviewed before Nov 2021.

3 Interview Rounds

1

Resume Shortlist Round

Pro Tip by AmbitionBox:
Don’t add your photo or details such as gender, age, and address in your resume. These details do not add any value.
View all tips
2

Aptitude Test Round

Grammar test of 20 mins , All basic grammar however the RC was complicated

3

Typing Test Round (2 Questions)

  • Q1. Checking typing speed, and asked in HR interview about family and study background
  • Q2. Told us to write about any topic that we have in mind in 200 words and then those were examined

Interview Preparation Tips

Interview preparation tips for other job seekers - Poor Management , don't go to this company they treat you like slave and none will value you.

What people are saying about FIS

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6 participants . expiring in 4d
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Interview questions from similar companies

Interview experience
5
 Excellent
Difficulty level
 Easy
Duration
 Less than 2 weeks
Result
Selected  Selected

I applied via Company Website and was interviewed in Feb 2023.

1 Interview Round

1

Technical Round (2 Questions)

  • Q1. Customer support executive
  • Q2. Customer services is important

Interview Preparation Tips

Interview preparation tips for other job seekers - Job is very important part of life phone pay es biggest company of the world
Interview experience
4
 Good
Difficulty level
 Moderate
Duration
 Less than 2 weeks
Result
Selected  Selected

I applied via LinkedIn and was interviewed before Jul 2023.

2 Interview Rounds

1

One-on-one Round (2 Questions)

  • Q1. Tell me about your self
  • Q2. What do you know about the company
2

HR Round (2 Questions)

  • Q1. What do you mean by customer service
  • Q2. How do you handle the stress with the given project

I applied via Naukri.com and was interviewed in Apr 2022.

2 Interview Rounds

1

Resume Shortlist Round

Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
2

HR Round (3 Questions)

  • Q1. What is the reason to join our company?
  • Q2. Why I'm hiring you? Sir
  • Q3. If I hire you then then what is your first work?

Interview Preparation Tips

Interview preparation tips for other job seekers - Stay clam and listen carefully. Don't interrupt between there.
Interview experience
4
 Good
Difficulty level
 Moderate
Duration
 2-4 weeks
Result
Selected  Selected

I applied via Job Portal and was interviewed before May 2023.

1 Interview Round

1

Assignment Round

Written assignment, email drafting, situation based questions

Interview Preparation Tips

Interview preparation tips for other job seekers - Make sure you know basic information about e-mail adequate, customer oriented questions and answers

FIS Interview FAQs

How many rounds are there in FIS Customer Service Executive interview?
FIS interview process usually has 2-3 rounds. The most common rounds in the FIS interview process are HR, One-on-one Round and Resume Shortlist.
What are the top questions asked in FIS Customer Service Executive interview?

Some of the top questions asked at the FIS Customer Service Executive interview -

  1. Told us to write about any topic that we have in mind in 200 words and then tho...read more
  2. Any another skill like langua...read more
  3. basic questions to check vocabul...read more

Tell us how to improve this page.

People are getting interviews through

based on 5 FIS interviews
Referral
WalkIn
40%
20%
40% candidates got the interview through other sources.
Moderate Confidence
?
Moderate Confidence means the data is based on a sufficient number of responses received from the candidates
Join FIS Advancing the way the world pays, banks and investments
FIS Customer Service Executive Salary
based on 213 salaries
₹2 L/yr - ₹4.5 L/yr
16% more than the average Customer Service Executive Salary in India
View more details

FIS Customer Service Executive Reviews and Ratings

based on 43 reviews

3.9/5

Rating in categories

3.8

Skill development

3.5

Work-Life balance

3.9

Salary & Benefits

3.6

Job Security

3.9

Company culture

3.4

Promotions/Appraisal

3.7

Work Satisfaction

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