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FIS Customer Support Executive Interview Questions and Answers
FIS Customer Support Executive Interview Experiences
4 interviews found
I applied via Recruitment Consulltant and was interviewed in Feb 2023. There were 3 interview rounds.
(3 Questions)
- Q1. Introduce my self my higher education
- Ans. My name is Gourav i am 22 years old i belong to a middle class family and i did my graduation in B.A programme from delhi University in year 2022..
- Q2. How will you solve the customer's problem ,
- Ans.
I will listen to the customer's problem, empathize with them, and provide a solution that meets their needs.
Listen actively to the customer's problem and ask clarifying questions
Empathize with the customer and acknowledge their frustration
Provide a solution that meets the customer's needs and preferences
Follow up with the customer to ensure their problem has been resolved
- Q3. I will listen to the customer very well and solve his problem as soon as possible according to the policy of my company.
He first asked me how was your last weekend and what activities did you do in that and asked how will you solve the customer's problem and how will you explain to them. Can you speak English well, you will have to talk to the customer in English and solve their problem.
Interview Preparation Tips
Selected
I applied via Recruitment Consulltant and was interviewed before Sep 2022. There were 3 interview rounds.
(2 Questions)
- Q1. Self introduction
- Q2. Why to choose this industry
This test was about the basic English and analytics knowledge
(2 Questions)
- Q1. Why u have decided to choose this industry
- Q2. How would u manage work with college
Interview Preparation Tips
I applied via Referral and was interviewed in Jun 2021. There were 4 interview rounds.
Interview Questionnaire
1 Question
- Q1. Why did you leave your last job?
Interview Preparation Tips
I applied via Naukri.com and was interviewed before Jan 2021. There was 1 interview round.
Interview Questionnaire
2 Questions
- Q1. Where do you see yourself in 5 years
- Q2. Why left last company
Interview Preparation Tips
FIS interview questions for designations
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I applied via Walk-in and was interviewed before Apr 2020. There were 6 interview rounds.
Interview Questionnaire
2 Questions
- Q1. Why do you want to join this company?
- Q2. I want to make my career in __________ industry.
Interview Preparation Tips
I applied via Recruitment Consultant and was interviewed before Jan 2021. There were 3 interview rounds.
Interview Questionnaire
1 Question
- Q1. They were random questions to check communication skills
Interview Preparation Tips
Customer Service Associate Interview Questions & Answers
Sutherland Global Services
Anonymous
posted on 18 Sep 2021
I applied via Campus Placement and was interviewed before Sep 2020. There were 4 interview rounds.
Interview Questionnaire
1 Question
- Q1. How will you manage stress?
Interview Preparation Tips
Interview Questionnaire
1 Question
- Q1. Reading credit card quires.
I applied via Referral and was interviewed before Oct 2019. There were 5 interview rounds.
Interview Questionnaire
1 Question
- Q1. 1.In which kind of process would you like to hire me 2.What will be my position and work 3.what will be my salary 4.Is there any target? 5.When will I get my increment in salary 6.Are there any incentives?...
Interview Preparation Tips
I applied via Recruitment Consulltant and was interviewed before Jul 2021. There were 2 interview rounds.
(1 Question)
- Q1. Why do you want us to hire you?
- Ans. It is a renowned company. Working for you would give me the opportunity to build upon my experience and skills in communication & sales as part of what I know would be a really inspiring and rewarding environment, based upon what I’ve heard about your company.
Interview Preparation Tips
- Google search
1. Share some fun facts & showcase your personality while introducing yourself.
2. Then focus on how you can help the company & how the company can help you in building your career.
3. Be negotiable” to demonstrate your flexibility in terms of salary.
4. Make sure the position aligns with your long-term goals.
All the best!
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FIS Customer Support Executive Interview Process
based on 2 interviews
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FIS Customer Support Executive Reviews and Ratings
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Rating in categories
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Senior Software Engineer
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|  ₹7 L/yr - ₹30 L/yr |
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| ₹4.1 L/yr - ₹15.6 L/yr |
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| ₹8 L/yr - ₹24.9 L/yr |
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Senior Leader Engineer
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| ₹9.9 L/yr - ₹30.5 L/yr |
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Team Member
636
salaries
| ₹1.4 L/yr - ₹6 L/yr |
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