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FIS Customer Support Executive Interview Questions and Answers

Updated 18 Sep 2023

FIS Customer Support Executive Interview Experiences

4 interviews found

Interview experience
4
Good
Difficulty level
Moderate
Process Duration
2-4 weeks
Result
Not Selected

I applied via Recruitment Consulltant and was interviewed in Feb 2023. There were 3 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - English speaking 

(3 Questions)

  • Q1. Introduce my self my higher education
  • Ans. My name is Gourav i am 22 years old i belong to a middle class family and i did my graduation in B.A programme from delhi University in year 2022..
  • Answered Anonymously
  • Q2. How will you solve the customer's problem ,
  • Ans. 

    I will listen to the customer's problem, empathize with them, and provide a solution that meets their needs.

    • Listen actively to the customer's problem and ask clarifying questions

    • Empathize with the customer and acknowledge their frustration

    • Provide a solution that meets the customer's needs and preferences

    • Follow up with the customer to ensure their problem has been resolved

  • Answered by AI
  • Q3. I will listen to the customer very well and solve his problem as soon as possible according to the policy of my company.
Round 3 - Aptitude Test 

He first asked me how was your last weekend and what activities did you do in that and asked how will you solve the customer's problem and how will you explain to them. Can you speak English well, you will have to talk to the customer in English and solve their problem.

Interview Preparation Tips

Interview preparation tips for other job seekers - Practice your English and learn to talk with confidence and definitely learn any technical work, in future all jobs will be based on these.
Interview experience
4
Good
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Recruitment Consulltant and was interviewed before Sep 2022. There were 3 interview rounds.

Round 1 - HR 

(2 Questions)

  • Q1. Self introduction
  • Q2. Why to choose this industry
Round 2 - Aptitude Test 

This test was about the basic English and analytics knowledge

Round 3 - One-on-one 

(2 Questions)

  • Q1. Why u have decided to choose this industry
  • Q2. How would u manage work with college

Interview Preparation Tips

Interview preparation tips for other job seekers - Be real and confident and be fluent in english

Customer Support Executive Interview Questions Asked at Other Companies

Q1. Understanding customer problems,whT i know about BPO nd how they ... read more
Q2. If customer is angry how can you make him understand
Q3. Customer satisfaction how can you provide.
Q4. Do you have aadhaar card with phone number linked with it?
Q5. 1.what is customer support?

I applied via Referral and was interviewed in Jun 2021. There were 4 interview rounds.

Interview Questionnaire 

1 Question

  • Q1. Why did you leave your last job?

Interview Preparation Tips

Interview preparation tips for other job seekers - We need to make the interviewers comfortable.

I applied via Naukri.com and was interviewed before Jan 2021. There was 1 interview round.

Interview Questionnaire 

2 Questions

  • Q1. Where do you see yourself in 5 years
  • Q2. Why left last company

Interview Preparation Tips

Interview preparation tips for other job seekers - Just be honest, and share everything

FIS interview questions for designations

 Customer Service Executive

 (6)

 Customer Care Executive

 (1)

 Senior Customer Service Executive

 (1)

 Customer Service Associate

 (7)

 Customer Service Advisor

 (1)

 Customer Service Representative

 (1)

 Technical Support Engineer

 (1)

 Senior Customer Service Associate

 (1)

Interview questions from similar companies

I applied via Walk-in and was interviewed before Apr 2020. There were 6 interview rounds.

Interview Questionnaire 

2 Questions

  • Q1. Why do you want to join this company?
  • Q2. I want to make my career in __________ industry.

Interview Preparation Tips

Interview preparation tips for other job seekers - Be specific about the answers you give during an interview, means your answer should be to the point only. Neither less than what is asked nor more than required.

I applied via Recruitment Consultant and was interviewed before Jan 2021. There were 3 interview rounds.

Interview Questionnaire 

1 Question

  • Q1. They were random questions to check communication skills

Interview Preparation Tips

Interview preparation tips for other job seekers - For first timers interview may seem to be a tough part to clear but only thing I would suggest don't get nervous and be on point for very questions asked

I applied via Campus Placement and was interviewed before Sep 2020. There were 4 interview rounds.

Interview Questionnaire 

1 Question

  • Q1. How will you manage stress?

Interview Preparation Tips

Interview preparation tips for other job seekers - Make your interviewer feels that you really need this job. And once you get it you will give your maximum.

Interview Questionnaire 

1 Question

  • Q1. Reading credit card quires.

I applied via Referral and was interviewed before Oct 2019. There were 5 interview rounds.

Interview Questionnaire 

1 Question

  • Q1. 1.In which kind of process would you like to hire me 2.What will be my position and work 3.what will be my salary 4.Is there any target? 5.When will I get my increment in salary 6.Are there any incentives?...

Interview Preparation Tips

Interview preparation tips for other job seekers - Whenever you go for a interview first maintain ur attitude well.Dress up in formal,Trim ur hairs n beard be clean.Be optimistic.Communicate In a good manner with recruiter don't show ur cheap tricks.Ask whatever doubts u have especially about ur salary.Try to know for whom ur working or which company u r going to work. know before they tell u about the company.Maintain a good relationship with ur higher authority for ur future it will lead to ur growth.Give the best of yours.

I applied via Recruitment Consulltant and was interviewed before Jul 2021. There were 2 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - HR 

(1 Question)

  • Q1. Why do you want us to hire you?
  • Ans. It is a renowned company. Working for you would give me the opportunity to build upon my experience and skills in communication & sales as part of what I know would be a really inspiring and rewarding environment, based upon what I’ve heard about your company.
  • Answered Anonymously

Interview Preparation Tips

Topics to prepare for Wipro Customer Service Executive interview:
  • Google search
Interview preparation tips for other job seekers - If you want to impress your interviewer & get the job.

1. Share some fun facts & showcase your personality while introducing yourself.

2. Then focus on how you can help the company & how the company can help you in building your career.

3. Be negotiable” to demonstrate your flexibility in terms of salary.

4. Make sure the position aligns with your long-term goals.


All the best!

FIS Interview FAQs

How many rounds are there in FIS Customer Support Executive interview?
FIS interview process usually has 3-4 rounds. The most common rounds in the FIS interview process are Resume Shortlist, Aptitude Test and HR.
What are the top questions asked in FIS Customer Support Executive interview?

Some of the top questions asked at the FIS Customer Support Executive interview -

  1. How will you solve the customer's proble...read more
  2. I will listen to the customer very well and solve his problem as soon as possib...read more

Tell us how to improve this page.

FIS Customer Support Executive Interview Process

based on 2 interviews

Interview experience

4
  
Good
View more
Join FIS Advancing the way the world pays, banks and investments
FIS Customer Support Executive Salary
based on 38 salaries
₹2.4 L/yr - ₹5 L/yr
29% more than the average Customer Support Executive Salary in India
View more details

FIS Customer Support Executive Reviews and Ratings

based on 19 reviews

3.8/5

Rating in categories

3.1

Skill development

3.7

Work-life balance

3.7

Salary

3.0

Job security

3.6

Company culture

3.1

Promotions

3.4

Work satisfaction

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