Ffab Creattions Executive Assistant Interview Questions and Answers

Q1. What do you know about sales
Ans. 
Sales involves the process of selling products or services to customers in exchange for money.
• Sales is the process of identifying potential customers, understanding their needs, and persuading them to purchase a product or service.

• It involves building relationships with customers, negotiating prices, and closing deals.

• Sales can be done through various channels such as direct sales, online sales, or through a sales team...read more
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Q1. Tell me about yourself briefly?
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Q2. What is your morning routine?
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Q3. Who is your favourite actor?
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Q4. Why we will hire you for this post?
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They asked questions related to Language, Mathematics & Reasoning.

How do you juggle to completing assignments?

Q1. What do believe is the most challenging job being an administrative assistant?
Ans. 
The most challenging job of an administrative assistant is to manage multiple tasks and priorities simultaneously.
• Handling multiple tasks and priorities simultaneously

• Dealing with difficult people and situations

• Maintaining confidentiality and discretion

• Managing time effectively

• Adapting to changing priorities and deadlines

• Communicating effectively with different levels of management

• Organizing and maintaining files and r...read more
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Q1. How will COVID-19 impact social life?
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Q2. Is education important for everyone?
Ans. 
Yes, education is important for everyone.
• Education provides knowledge and skills necessary for personal and professional growth.

• It helps in making informed decisions and understanding the world around us.

• Education opens up opportunities for better jobs and higher salaries.

• It also promotes critical thinking, creativity, and problem-solving abilities.

• Examples include formal education like schools and universities, as wel...read more
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Q3. Hobbies and interests
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Q1. Next company name
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Q2. What are you post
Ans. 
Backend and office assistant
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Q3. What is your salary expectations
Ans. 
2lakh annual income
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Q4. What is your qualifications
Ans. 
Qualification graduate
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Q5. What is you post
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Q1. What is the team size you are handling?
Ans. 
I am currently handling a team of 15 members.
• Team size: 15 members

• Responsible for overseeing daily operations and ensuring team productivity

• Assigning tasks, providing guidance, and resolving any issues within the team
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Q2. How will you handle if a user is not performing?
Ans. 
I would address the issue by providing feedback, setting clear expectations, offering support and training, and if necessary, implementing a performance improvement plan.
• Provide constructive feedback to the user regarding their performance issues

• Set clear expectations and goals for improvement

• Offer support and training to help the user improve

• Implement a performance improvement plan if necessary, with regular check-ins...read more
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Q1. Explain your KRAs?
Ans. 
Key Result Areas (KRAs) are specific areas of responsibility that an individual is expected to focus on and deliver results in.
• Setting and achieving operational goals

• Ensuring smooth day-to-day operations

• Managing team performance and productivity

• Implementing process improvements

• Monitoring and analyzing key performance indicators (KPIs)
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Q2. What is your client’s SLA? How did you mange if by any chance you missed to met your SLA?
Ans. 
Client's SLA is 99.9% uptime. If missed, communicate with client, investigate root cause, and implement corrective actions.
• Client's SLA is 99.9% uptime

• Communicate with client immediately if SLA is missed

• Investigate root cause of SLA miss

• Implement corrective actions to prevent future SLA misses
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Q1. Introduction and knowledge test on Quality aspects
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Q2. People handling techniques
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Q1. Escalation handling
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Q2. Expectation from the role
Ans. 
To effectively manage a team, drive performance, achieve targets, and contribute to the overall success of the organization.
• Lead and motivate team members to meet and exceed goals

• Develop and implement strategies to improve team performance

• Ensure smooth operations and efficient workflow

• Provide guidance and support to team members

• Collaborate with other departments to achieve organizational objectives
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Q1. CC PnL elements
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Q2. Difference between clustering and segmentation
Ans. 
Clustering groups similar data points together based on features, while segmentation divides data into distinct groups based on predefined criteria.
• Clustering is unsupervised learning, while segmentation is typically a supervised process.

• Clustering is used in data mining and machine learning to discover patterns, while segmentation is often used in marketing to target specific customer groups.

• Examples of clustering alg...read more
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Q3. How do you segment customers for a specific travel friendly credit card
Ans. 
Segment customers based on travel habits, preferences, and spending patterns to offer a tailored travel friendly credit card.
• Segment customers by frequency of travel (e.g. frequent flyers, occasional travelers)

• Segment customers by preferred travel destinations (e.g. domestic vs international)

• Segment customers by travel spending habits (e.g. luxury travelers, budget travelers)

• Offer benefits and rewards tailored to each
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