Felix ITs Senior Counsellor Interview Questions and Answers

Case study an in depth study oc one person,group,or event

A situation faced when individual collectvely make a choice for the alternative before them

Q1. Please can you Explain your resume
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Q2. What is your total experience
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Q3. What is your last ctc and you current expectations
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Q1. Please tell me the reissuance process with the commands
Ans. 
The reissuance process involves cancelling the original ticket and issuing a new one with updated information.
• Cancel the original ticket using the appropriate command

• Rebook the ticket with the desired changes

• Issue the new ticket with the updated information
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Q2. Please tell me the refund command.
Ans. 
The refund command is used to process a refund for a travel booking.
• The refund command typically involves entering specific details such as the booking reference number, amount to be refunded, and reason for the refund.

• Example: Refund command for booking reference number XYZ123, refund amount $100, reason for refund - cancellation.
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Q3. What was the roles and responsibilities in your last organisation.
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Q1. Tell me something about your self
Ans. 
I am a passionate and dedicated education counsellor with a strong background in guiding students towards their academic and career goals.
• I have a Bachelor's degree in Education and Counseling

• I have 5 years of experience working as an education counsellor at XYZ School

• I specialize in helping students with college admissions and career planning

• I am skilled in conducting aptitude tests and providing personalized guidance
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Q2. Why do you want to join us?
Ans. 
I am passionate about helping students achieve their academic goals and believe in the importance of education.
• Passion for helping students succeed

• Belief in the importance of education

• Desire to make a positive impact in the field of education
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Q1. First question is Introduction?
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Q2. If a customer want refund on the last free trial period how to resist the customer?
Ans. 
Resisting a customer's request for a refund on a free trial period requires clear communication and explanation of the terms and conditions.
• Explain the terms and conditions of the free trial period clearly to the customer.

• Emphasize that the free trial period was provided for the customer to try the product/service without any obligation to purchase.

• Politely inform the customer that refunds are not offered for free tria...read more
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Q3. Salary discussion?
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Q1. Previous company experience
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Q1. About family background details,education, past job experience sales demo how you good in convincing skill, they see your verbal communication, presentation,confidence
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Q1. Sales demo show how you will convince parents to buy this Ed tech product for his child, objections handling skills , presence of mind, relationship with customer
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Basic Personal Details

Q1. Work Experience
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