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Exl India

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based on 1.6k Reviews

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Exl India Agent Interview Questions and Answers

Updated 27 Aug 2024

Exl India Agent Interview Experiences

1 interview found

Agent Interview Questions & Answers

user image Anonymous

posted on 17 Sep 2023

Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Referral and was interviewed before Sep 2022. There were 3 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - One-on-one 

(1 Question)

  • Q1. Have you ever worked before?
  • Ans. 

    Yes, I have worked before in various roles and industries.

    • I have experience working in customer service roles

    • I have worked in retail, hospitality, and administrative positions

    • I have also interned at a marketing agency during college

    • Answered by AI
    Add your answer
Round 3 - One-on-one 

(1 Question)

  • Q1. Previous job if any
  • Ans. 

    I worked as a customer service representative at a telecommunications company.

    • Handled customer inquiries and resolved issues over the phone and via email

    • Assisted customers with billing questions and account changes

    • Provided technical support for internet and cable services

    • Collaborated with other departments to ensure customer satisfaction

    • Answered by AI
    Add your answer

Top trending discussions

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Salary Discussions, Hike & Promotions
1w
fathersahaab
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·
works at
AmbitionBox
New Job, Higher Pay, Now I’m Feeling Awkward
I’ve been at my new job for about six months now, and everything’s been going great! I’m getting positive feedback from my manager, and I get along well with the team. The thing is, when I started, my salary offer ended up being much higher than the initial number discussed during my interview. I didn’t negotiate and just accepted the offer. So, fast forward to happy hour with the team, and the topic of salary comes up. I, unfortunately, shared what I’m making, and let’s just say... it didn’t sit well with the others who have been on the team for years and make less than me. They weren’t mad at me, but now I’m feeling a bit uncomfortable and unsure how to handle this situation. Has anyone had something like this happen? How did you deal with it? Let’s chat!
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Agent Interview Questions & Answers

DTDC Express user image Anonymous

posted on 17 Oct 2023

Interview experience
4
Good
Difficulty level
Easy
Process Duration
2-4 weeks
Result
Selected Selected

I applied via Walk-in

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - One-on-one 

(5 Questions)

  • Q1. First off all courier experience and and first 2days training
  • Ans. Phishically training is must and communication skills is must and have to handle the customer??
    • Answered Anonymously
    Add your answer
  • Q2. Experience staff is reported to new staff next go to manager
    • Add your answer
  • Q3. Plz avide to waste of time in con call
    • Add your answer
  • Q4. Plz more importantin ops team and ops staff
    • Add your answer
  • Q5. Department wise summary and more than customer service and franchise and customer responsibility it's must
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - First off all courier experience and and first 2days training attitude is must

Agent Interview Questions & Answers

DTDC Express user image Anonymous

posted on 17 Oct 2023

Interview experience
4
Good
Difficulty level
Easy
Process Duration
2-4 weeks
Result
Selected Selected

I applied via Walk-in

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Don’t add your photo or details such as gender, age, and address in your resume. These details do not add any value.
View all tips
Round 2 - One-on-one 

(5 Questions)

  • Q1. First off all courier experience and and first 2days training
  • Ans. Phishically training is must and communication skills is must and have to handle the customer??
    • Answered Anonymously
    Add your answer
  • Q2. Experience staff is reported to new staff next go to manager
    • Add your answer
  • Q3. Plz avide to waste of time in con call
    • Add your answer
  • Q4. Plz more importantin ops team and ops staff
    • Add your answer
  • Q5. Department wise summary and more than customer service and franchise and customer responsibility it's must
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - First off all courier experience and and first 2days training attitude is must

Call Center Agent Interview Questions & Answers

DHL Global Forwarding user image Anonymous

posted on 4 Jul 2022

I applied via Naukri.com and was interviewed in Jan 2022. There were 4 interview rounds.

Round 1 - Aptitude Test 

Genral Test to check there ability and experience. In which ask them questions related to the spesific job. Duration Should be 1.30hr .

Round 2 - One-on-one 

(2 Questions)

  • Q1. Ask him genral questions And also about his personal life to check his mental health.
    • Add your answer
  • Q2. Then check his job experience via some questions
    • Add your answer
Round 3 - Group Discussion 

TO TAKE HIM IN OR OUT

Round 4 - Group Discussion 

TO TAKE HIM IN OR OUT

Interview Preparation Tips

Interview preparation tips for other job seekers - OK GOOD LUCK now byeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeee
More about working at Exl India

Exl India Interview FAQs

How many rounds are there in Exl India Agent interview?
Exl India interview process usually has 3 rounds. The most common rounds in the Exl India interview process are One-on-one Round and Resume Shortlist.

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Exl India Agent Reviews and Ratings

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1.0/5

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1.0

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