Examity Customer Support Executive Interview Questions and Answers

Q1. Can you tell me about yourself? My name is Sandhya I am from Hyderabad I have complete my degree my studies and self motivation person collaboration problem solving
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My name is Sandhya I am from Hyderabad
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Q2. Any experience I have no experience because I am the fresher
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Sorry sir I am the fresher
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Q3. What do you consider to be your strengths? I am self motivation person also problem solving in other person conversation that's also
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Self motivation person collaboration with the best for your
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Q4. Why are you hide you
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Q5. Tell me something yourself
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Q1. Salary discussion and work experience
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Q2. Expected Salary
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Q1. Who is a good customer Service executive?
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A good customer service executive is someone who is empathetic, patient, knowledgeable, and proactive in solving customer issues.
• Empathetic - able to understand and relate to customers' feelings and concerns

• Patient - able to remain calm and composed, even in challenging situations

• Knowledgeable - has a deep understanding of the product or service being offered

• Proactive - takes initiative to address customer issues befor
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Q2. What qualities a good customer Service executive must possess?
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A good customer service executive must possess strong communication skills, empathy, patience, problem-solving abilities, and a positive attitude.
• Strong communication skills to effectively interact with customers and colleagues

• Empathy to understand and address customer concerns

• Patience to handle difficult situations and irate customers calmly

• Problem-solving abilities to resolve issues efficiently

• Positive attitude to ma...read more
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Q1. Whats your profile and experience elaboration?
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Q2. Why you want to go ahead with skill Lync only?
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Q1. They will check your communication in first round
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Q2. In second round, they will give a product and convince that to consumer to buy the product
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Q3. HR will question you why do you want this job
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Impacts of mobile, Internet is good or bad

Q1. Tell me about yourself?
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Q2. Any company internship?
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Q1. Sales related questions
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Q1. What do you understand by sale
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Sales is the process of persuading a potential customer to purchase a product or service.
• Sales involves identifying potential customers and their needs

• It requires building relationships with customers to gain their trust

• Sales also involves presenting the product or service in a compelling way

• Closing the sale by overcoming objections and finalizing the transaction is a key part of sales

• Follow-up after the sale to ensure...read more
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Q2. What qualities you have to be selected as a sale person here.
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