Examity Customer Support Executive Interview Questions and Answers

Q1. Who is a good customer Service executive?
Ans. 
A good customer service executive is someone who is empathetic, patient, knowledgeable, and proactive in solving customer issues.
• Empathetic - able to understand and relate to customers' feelings and concerns

• Patient - able to remain calm and composed, even in challenging situations

• Knowledgeable - has a deep understanding of the product or service being offered

• Proactive - takes initiative to address customer issues befor
Answered by AI
Add your answer
Q2. What qualities a good customer Service executive must possess?
Ans. 
A good customer service executive must possess strong communication skills, empathy, patience, problem-solving abilities, and a positive attitude.
• Strong communication skills to effectively interact with customers and colleagues

• Empathy to understand and address customer concerns

• Patience to handle difficult situations and irate customers calmly

• Problem-solving abilities to resolve issues efficiently

• Positive attitude to ma...read more
Answered by AI
Add your answer

Q1. Tell me about your self ?
Ans. First of all thank you so much giving m e this opportunity to introduce my self poonam pandey from amethi in up .
Answered by Poonam Pandey
View 1 more answer
Q2. Whats your qualification ?
Ans. I did my graduation my b.com RRPG College in amethi . i have done MBA AKTU in Lucknow . 2021 i am current working in tata capital housing finance.
Answered by Poonam Pandey
Add your answer

Q1. Why should hare you?
Ans. Every person differnt differnt capabilities .
Answered by Poonam Pandey
Add your answer

Q1. Anything this regarding is destination hr asked
Add your answer

Q1. What your previous role and what are learn the rol
Add your answer
Q2. Training and development
Add your answer

Q1. Tell us more about your background,education and working experience
Add your answer

Q1. The Interviewer asked me what all I know about their company
Add your answer

Q1. I was given a situation and had to sell one of their courses to a parent
Add your answer

Impacts of mobile, Internet is good or bad

Q1. Tell me about yourself?
Add your answer
Q2. Any company internship?
Add your answer

Q1. Sales related questions
Add your answer

Q1. What do you understand by sale
Ans. 
Sales is the process of persuading a potential customer to purchase a product or service.
• Sales involves identifying potential customers and their needs

• It requires building relationships with customers to gain their trust

• Sales also involves presenting the product or service in a compelling way

• Closing the sale by overcoming objections and finalizing the transaction is a key part of sales

• Follow-up after the sale to ensure...read more
Answered by AI
Add your answer
Q2. What qualities you have to be selected as a sale person here.
Add your answer