Examity Customer Service Executive Interview Questions and Answers

Q1. Can you tell me about yourself? My name is Sandhya I am from Hyderabad I have complete my degree my studies and self motivation person collaboration problem solving
Ans. 
My name is Sandhya I am from Hyderabad
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Q2. Any experience I have no experience because I am the fresher
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Sorry sir I am the fresher
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Q3. What do you consider to be your strengths? I am self motivation person also problem solving in other person conversation that's also
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Self motivation person collaboration with the best for your
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Q4. Why are you hide you
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Q5. Tell me something yourself
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Q1. Not applicable for this area
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Q2. Not Applicable. Depends on HR MANAGER
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Q3. Not applicable for this. Depends on HR MANAGER
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Q1. Personal details and work experience
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Q2. Details of leaving previous role and company
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Q1. How to talk about the products to customers
Ans. 
When talking about products to customers, focus on benefits, features, and how it meets their needs.
• Highlight key features and benefits of the product

• Explain how the product can solve the customer's problem or meet their needs

• Use simple and clear language to describe the product

• Be enthusiastic and confident about the product

• Encourage questions and provide additional information as needed
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Q2. The ways and ethics of speaking to customer
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Customer support associates should communicate with customers in a professional, respectful, and empathetic manner.
• Always greet the customer warmly and introduce yourself

• Listen actively to the customer's concerns and show empathy

• Use positive language and avoid negative or confrontational tones

• Offer solutions or alternatives to resolve the customer's issue

• Thank the customer for their patience and business
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Q3. Any questions forthe company
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This is good experience 👍

This is good experience 👍 bhut hi accha rha h

Q1. Aapka naam kya hai
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Q2. Aapke pass phone hai laptop hai
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Q3. Aap kahan se Hain
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Q4. Aap is job ko kar payenge
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Q5. Aapke yahan per net theek chalta hai
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