Examity Customer Support Associate Interview Questions and Answers

Q1. Can you tell me about yourself? My name is Sandhya I am from Hyderabad I have complete my degree my studies and self motivation person collaboration problem solving
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My name is Sandhya I am from Hyderabad
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Q2. Any experience I have no experience because I am the fresher
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Sorry sir I am the fresher
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Q3. What do you consider to be your strengths? I am self motivation person also problem solving in other person conversation that's also
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Self motivation person collaboration with the best for your
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Q4. Why are you hide you
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Q5. Tell me something yourself
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Q1. Subject knowledge
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Q1. Salary negotiation
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Q1. Short Introduction
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Q2. Experience and salary
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Q1. Introduce yourself
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Q2. Mock call & product pitch
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Easy test reasoning and problem solving questions

Easy test with basic coding questions

Q1. Not applicable for this area
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Q2. Not Applicable. Depends on HR MANAGER
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Q3. Not applicable for this. Depends on HR MANAGER
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Q1. Personal details and work experience
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Q2. Details of leaving previous role and company
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Q1. How to talk about the products to customers
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When talking about products to customers, focus on benefits, features, and how it meets their needs.
• Highlight key features and benefits of the product

• Explain how the product can solve the customer's problem or meet their needs

• Use simple and clear language to describe the product

• Be enthusiastic and confident about the product

• Encourage questions and provide additional information as needed
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Q2. The ways and ethics of speaking to customer
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Customer support associates should communicate with customers in a professional, respectful, and empathetic manner.
• Always greet the customer warmly and introduce yourself

• Listen actively to the customer's concerns and show empathy

• Use positive language and avoid negative or confrontational tones

• Offer solutions or alternatives to resolve the customer's issue

• Thank the customer for their patience and business
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Q3. Any questions forthe company
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Q1. Normal introduction
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Q2. Tell me about ur self job profile responsibilities
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Q1. Basic questions
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Q2. Details about your day to day work
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As a Senior Associate, my day to day work involves managing client relationships, overseeing project timelines, and providing strategic guidance.
• Managing client relationships by regularly communicating with clients to understand their needs and address any concerns

• Overseeing project timelines by creating and updating project plans, tracking progress, and ensuring deadlines are met

• Providing strategic guidance by analyzi...read more
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Situation based questions

Q1. Details on joining
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