Etisalat Interview Questions, Process, and Tips

I am a highly motivated and experienced BPO Executive with a proven track record of exceeding targets and delivering exceptional customer service.

• I have over 5 years of experience in the BPO industry

• I have successfully managed a team of 20 customer service representatives

• I consistently meet and exceed KPIs and targets set by the company

• I am proficient in using CRM systems and have excellent communication skills

I had a positive experience in my previous company, where I gained valuable skills and knowledge. My salary was competitive and in line with industry standards.

• Positive experience with opportunities for growth

• Gained valuable skills and knowledge

• Competitive salary in line with industry standards

I have a Bachelor's degree in Business Administration. My hobbies include reading, traveling, and playing sports. I come from a small family of four. My ambition is to become a successful leader in the BPO industry.

• Bachelor's degree in Business Administration

• Hobbies: reading, traveling, playing sports

• Family of four

• Ambition: to become a successful leader in the BPO industry

I am a highly motivated and experienced BPO Executive with a proven track record of delivering exceptional customer service and driving operational efficiency.

• Over 5 years of experience in the BPO industry

• Strong communication and problem-solving skills

• Proficient in managing teams and meeting KPIs

• Implemented process improvements that resulted in a 20% increase in customer satisfaction

• Led a team that achieved a 15% reduc

I was responsible for managing a team of customer service representatives and ensuring high quality service delivery.

• Managed a team of customer service representatives

• Ensured high quality service delivery

• Implemented training programs to improve team performance

FTTX stands for Fiber to the X, which refers to various types of fiber optic network architectures. Different types of fiber include single-mode and multi-mode fibers.

• FTTX refers to the deployment of fiber optic cables to various locations, such as homes (FTTH), businesses (FTTB), or curbside cabinets (FTTC).

• Single-mode fiber is designed for long-distance communication and has a smaller core size, while multi-mode fibe...read more

OFC stands for Optical Fiber Cable, which is a type of cable made up of thin strands of glass or plastic fibers for transmitting data. Mux is short for multiplexer, a device that combines multiple signals into one.

• OFC is used for high-speed data transmission over long distances

• OFC consists of a core, cladding, and buffer coating

• Mux is used to increase the capacity of a network by combining multiple signals into one

• Mux ...read more

NLD link stands for National Long Distance link, which is a high-capacity fiber optic connection between different cities or regions.

• NLD link is used to connect different parts of a country for data transmission.

• It is typically used by telecom companies to provide long distance communication services.

• NLD links are crucial for maintaining a reliable and high-speed network infrastructure.

• Examples of NLD links include con...read more

Securing an app involves implementing various measures to protect user data and prevent unauthorized access.

• Use secure authentication methods like biometrics or strong passwords

• Implement encryption to protect sensitive data

• Regularly update the app to fix security vulnerabilities

• Implement secure communication protocols (HTTPS) for data transmission

• Use code obfuscation to make reverse engineering difficult

• Implement prope...read more

Planning, designing, and implementing best solutions involves identifying the problem, researching options, and executing the chosen solution.

• Identify the problem or need

• Research and evaluate potential solutions

• Select the best solution based on cost, feasibility, and effectiveness

• Implement the chosen solution

• Monitor and evaluate the solution's effectiveness over time

BGP (Border Gateway Protocol) is a routing protocol used to exchange routing information between different networks on the internet.

• BGP is used to connect different autonomous systems (AS) on the internet.

• It is a path-vector protocol that selects the best path for data to travel based on various attributes such as AS path length, network delay, etc.

• BGP is used by internet service providers (ISPs) to connect their netwo...read more