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ESG Book Customer Success Manager Interview Questions and Answers
ESG Book Customer Success Manager Interview Experiences
1 interview found
Anonymous
(2 Questions)
- Q1. Walk through your history.
- Ans.
I have a background in customer service and account management, with a focus on building strong relationships and driving customer success.
Started my career in customer service at XYZ Company
Promoted to account manager role at ABC Company
Implemented customer success strategies at DEF Company, resulting in a 20% increase in customer retention
- Q2. Tell me about a difficult customer engagement.
- Ans.
Dealing with a customer who was unhappy with the product functionality.
Customer was frustrated with the lack of certain features in the product.
I listened actively to their concerns and empathized with their situation.
Worked closely with the product team to address the customer's feedback and improve the functionality.
Provided regular updates to the customer on the progress of the enhancements.
Eventually, the customer
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I applied via Naukri.com and was interviewed before Dec 2020. There were 5 interview rounds.
Interview Questionnaire
1 Question
- Q1. Vlocity Skills
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I applied via Naukri.com and was interviewed before Sep 2020. There were 5 interview rounds.
Interview Questionnaire
4 Questions
- Q1. Tell Mr about urself
- Q2. Regarding the projects n technical round
- Q3. Communication round
- Q4. Hr round for salary negotiation
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Interview Questionnaire
1 Question
- Q1. My backgrounds Photogrammetry
I applied via Walk-in and was interviewed in Jun 2020. There were 4 interview rounds.
Interview Questionnaire
1 Question
- Q1. Intro, about last birthday
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I applied via Recruitment Consulltant and was interviewed before Apr 2021. There were 3 interview rounds.
(1 Question)
- Q1. My round 1 was with the delivery head, about an hour long. It was mostly situational questions, what-if types of analysis, personal traits, fitment judgement.
(1 Question)
- Q1. One of the senior members in the team took round 2. They were trying to fit me into a project that had client interaction regularly. I was asked MSD bases technical questions, behavioural, presentation abi...
(3 Questions)
- Q1. Tell me about yourself.
- Q2. What is your family background?
- Q3. What are your salary expectations?
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Interview Questionnaire
2 Questions
- Q1. How to management risk in the project
- Ans.
Risk management in a project involves identifying, assessing, and mitigating potential risks.
Identify potential risks and their impact on the project
Assess the likelihood and severity of each risk
Develop a plan to mitigate or avoid each risk
Monitor and review risks throughout the project
Communicate risks and mitigation plans to stakeholders
- Q2. Master data management, Resource attrition
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Interview Questionnaire
1 Question
- Q1. PMP questions
Interview Preparation Tips
I applied via Naukri.com and was interviewed in Nov 2020. There were 3 interview rounds.
Interview Questionnaire
1 Question
- Q1. It was asked about your basic technology question and project work. Also it was asked about challenges thing which you accomplish in the project work
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I applied via Company Website and was interviewed before Feb 2021. There were 3 interview rounds.
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ESG Book Interviews By Designations
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ESG Book Customer Success Manager Interview Process
based on 1 interview
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