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ESG Book Customer Success Manager Interview Questions and Answers
ESG Book Customer Success Manager Interview Experiences
1 interview found
(2 Questions)
- Q1. Walk through your history.
- Ans.
I have a background in customer service and account management, with a focus on building strong relationships and driving customer success.
Started my career in customer service at XYZ Company
Promoted to account manager role at ABC Company
Implemented customer success strategies at DEF Company, resulting in a 20% increase in customer retention
- Q2. Tell me about a difficult customer engagement.
- Ans.
Dealing with a customer who was unhappy with the product functionality.
Customer was frustrated with the lack of certain features in the product.
I listened actively to their concerns and empathized with their situation.
Worked closely with the product team to address the customer's feedback and improve the functionality.
Provided regular updates to the customer on the progress of the enhancements.
Eventually, the customer ...
Interview Preparation Tips
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Interview questions from similar companies
Customer Success Manager Interview Questions & Answers
Tech Mahindra
Anonymous
posted on 11 May 2025
Selected
I appeared for an interview before May 2024, where I was asked the following questions.
- Q1. Basic networking
- Q2. Solarwinds, Database, Orion architecture
I applied via Company Website and was interviewed in Apr 2021. There were 3 interview rounds.
Interview Questionnaire
1 Question
- Q1. About medical device compliance
Interview Preparation Tips
I applied via Company Website and was interviewed in Dec 2020. There were 4 interview rounds.
Interview Questionnaire
2 Questions
- Q1. Scenario based questions were more
- Q2. How do i sell my skills in 2 mins
- Ans.
I can sell my skills in 2 mins by highlighting my strengths and achievements.
Start with a brief introduction and mention the skills you possess.
Give examples of how you have used those skills in your previous roles.
Highlight your achievements and how they have contributed to the success of the company.
End with a strong closing statement that summarizes your skills and why you are the best fit for the job.
Interview Preparation Tips
I applied via Naukri.com and was interviewed before Nov 2020. There were 3 interview rounds.
Interview Questionnaire
1 Question
- Q1. Generic scrum process and situations
- Ans.
Scrum is an agile framework for managing and completing complex projects.
Scrum involves a team of cross-functional members working together in sprints
The process includes daily stand-up meetings, sprint planning, sprint review, and retrospective
Scrum emphasizes on delivering a potentially shippable product increment at the end of each sprint
Situations where Scrum can be useful include software development, product deve...
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Skills evaluated in this interview
I applied via Naukri.com and was interviewed before Mar 2021. There were 3 interview rounds.
English test is compulsory
(1 Question)
- Q1. Profile related queries
(1 Question)
- Q1. Compensation and past experience related queries
Interview Preparation Tips
I applied via Naukri.com and was interviewed before Sep 2020. There were 5 interview rounds.
Interview Questionnaire
4 Questions
- Q1. Tell Mr about urself
- Q2. Regarding the projects n technical round
- Q3. Communication round
- Q4. Hr round for salary negotiation
Interview Preparation Tips
I applied via Company Website and was interviewed in Mar 2021. There were 3 interview rounds.
Interview Questionnaire
1 Question
- Q1. It was More of Technical Interview in First and Second Round and General questions in last one
Interview Preparation Tips
That's all about the Interview.
I applied via Approached by Company and was interviewed before May 2021. There were 3 interview rounds.
(3 Questions)
- Q1. Define your role in your current organization and explain to me your a Day at org?
- Q2. What's your current CTC?
- Q3. What's expected CTC?
(3 Questions)
- Q1. Functional and Technical questions about my skills
- Q2. Use case and solution discussion
- Q3. Implementation experience and project-related questions.
(1 Question)
- Q1. Final package negotioation
Interview Preparation Tips
- Product
- Negotiation Skills
- Technical Skills
- Communication Skills
- Presentation Skills
- HR
- resume
- CV
The only frustrating thing about ATCI is the onboarding process is painful and getting a call from HR after your interview can sometimes take 3 years :D
Interview Questionnaire
1 Question
- Q1. My backgrounds Photogrammetry
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Overall Interview Experience Rating
based on 1 interview experience
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