ESAF Small Finance Bank Gold Loan Interview Questions and Answers

Cross selling in a branch involves promoting and selling additional products or services to existing customers.

• Identify customer needs and preferences

• Offer relevant products or services

• Provide personalized recommendations

• Train staff on cross selling techniques

• Track and measure cross selling success

• Examples: Offering insurance products to gold loan customers, suggesting investment options, promoting credit cards or savi

To satisfy an unsatisfied customer, it is important to listen to their concerns, apologize for any mistakes, offer a solution or compensation, and follow up to ensure their satisfaction.

• Listen attentively to the customer's concerns and complaints.

• Apologize sincerely for any mistakes or inconveniences caused.

• Offer a suitable solution or compensation to address the customer's issue.

• Follow up with the customer to ensure t...read more