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ESAF Small Finance Bank Gold Loan Interview Questions and Answers

Updated 18 Nov 2020

ESAF Small Finance Bank Gold Loan Interview Experiences

1 interview found

Gold Loan Interview Questions & Answers

user image Anonymous

posted on 18 Nov 2020

I applied via Naukri.com and was interviewed before Nov 2019. There was 1 interview round.

Interview Questionnaire 

5 Questions

  • Q1. If you Manager one branch,how handle Theft case?
  • Q2. How handle if you Manager, Suddenly Fire?
  • Q3. How cross selling in your branch?
  • Ans. 

    Cross selling in a branch involves promoting and selling additional products or services to existing customers.

    • Identify customer needs and preferences

    • Offer relevant products or services

    • Provide personalized recommendations

    • Train staff on cross selling techniques

    • Track and measure cross selling success

    • Examples: Offering insurance products to gold loan customers, suggesting investment options, promoting credit cards or savi

  • Answered by AI
  • Q4. If your Unsatisfied Customer how to Satisfied?
  • Ans. 

    To satisfy an unsatisfied customer, it is important to listen to their concerns, apologize for any mistakes, offer a solution or compensation, and follow up to ensure their satisfaction.

    • Listen attentively to the customer's concerns and complaints.

    • Apologize sincerely for any mistakes or inconveniences caused.

    • Offer a suitable solution or compensation to address the customer's issue.

    • Follow up with the customer to ensure t...

  • Answered by AI
  • Q5. What you think about sales?

Interview Preparation Tips

Interview preparation tips for other job seekers - Frankly Answer will Move Next Round of Interview.

Interview questions from similar companies

Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
4-6 weeks
Result
Selected Selected

I applied via Job Portal and was interviewed in Aug 2024. There were 3 interview rounds.

Round 1 - One-on-one 

(2 Questions)

  • Q1. Describe your self
  • Ans. 

    I am a dedicated and experienced technical manager with a strong background in leading teams and implementing innovative solutions.

    • Experienced in leading technical teams to successful project completion

    • Skilled in implementing innovative solutions to improve efficiency

    • Strong background in technical knowledge and problem-solving

    • Excellent communication and leadership skills

    • Passionate about continuous learning and professi

  • Answered by AI
  • Q2. Why do you want to join BOFA
  • Ans. 

    I want to join BOFA because of its reputation for innovation and commitment to excellence in the technical field.

    • BOFA has a strong reputation for innovation and cutting-edge technology

    • I am impressed by BOFA's commitment to excellence in the technical field

    • I believe that joining BOFA will provide me with opportunities for professional growth and development

  • Answered by AI
Round 2 - One-on-one 

(2 Questions)

  • Q1. Scenario based questions
  • Q2. Scenario based questions based on experience
Round 3 - LOB 

(2 Questions)

  • Q1. Behavioral questions
  • Q2. Behavioral questions based on real time experiences
Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - One-on-one 

(4 Questions)

  • Q1. What is customer service and profit
  • Ans. 

    Customer service and profit are closely related as good customer service leads to increased profits.

    • Good customer service leads to customer satisfaction and loyalty, resulting in repeat business and positive word-of-mouth referrals.

    • Positive reviews and feedback from satisfied customers can attract new customers and increase sales.

    • Poor customer service can lead to negative reviews, loss of customers, and decreased profi...

  • Answered by AI
  • Q2. How you communcation customer
  • Ans. 

    I communicate with customers through active listening, clear and concise language, and empathy.

    • I actively listen to customers to understand their needs and concerns.

    • I use clear and concise language to ensure that customers understand the information I am providing.

    • I approach customer interactions with empathy and understanding to build rapport and trust.

    • I am responsive to customer inquiries and follow up promptly to en...

  • Answered by AI
  • Q3. Customer service is to give customer sucsfaction service to profit plan
  • Q4. Begin to give pice communication understanding customer interest &give good services.

Interview Preparation Tips

Interview preparation tips for other job seekers - I have good comuncution to evirment ,reletion ,ethics, performance&enaf expriance
Interview experience
1
Bad
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Naukri.com and was interviewed before Mar 2023. There were 2 interview rounds.

Round 1 - Coding Test 

Java,react,ansible,springboot

Round 2 - One-on-one 

(2 Questions)

  • Q1. Java,react,springboot,microservices
  • Q2. React question they assked me

Interview Preparation Tips

Interview preparation tips for other job seekers - No respect to senior employee
Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
6-8 weeks
Result
Selected Selected

I applied via Company Website and was interviewed before Apr 2022. There were 3 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Don’t add your photo or details such as gender, age, and address in your resume. These details do not add any value.
View all tips
Round 2 - One-on-one 

(1 Question)

  • Q1. Situation and reasoning questions
Round 3 - One-on-one 

(1 Question)

  • Q1. Another round of reasoning with people management across Barclays values and mindset

I applied via LinkedIn and was interviewed in Dec 2019. There were 3 interview rounds.

Interview Questionnaire 

12 Questions

  • Q1. Using text adapters in pega robotics?
  • Ans. 

    Text adapters are used in Pega Robotics to interact with text-based applications.

    • Text adapters can be used to read and write text from/to text-based applications.

    • They can be configured to recognize specific text patterns and respond accordingly.

    • Examples of text-based applications include command prompt, terminal, and text editors.

    • Text adapters can also be used in conjunction with other adapters, such as web adapters, t

  • Answered by AI
  • Q2. Excel connectors in pega Openspan?
  • Ans. 

    Pega Openspan supports Excel connectors for data manipulation.

    • Excel connectors can be used to read, write, and manipulate data in Excel spreadsheets.

    • Pega Openspan provides pre-built Excel connectors that can be easily integrated into automation projects.

    • Excel connectors can be configured to perform various actions such as filtering data, sorting data, and formatting cells.

    • Excel connectors can also be used to extract da...

  • Answered by AI
  • Q3. Using database commands and connection string in pega Openspan?
  • Ans. 

    Pega Openspan supports database commands and connection string.

    • Database commands can be executed using the OLEDB connector in Pega Openspan.

    • Connection string can be defined in the configuration of the OLEDB connector.

    • Examples of database commands include SELECT, INSERT, UPDATE, and DELETE.

    • Connection string includes details such as server name, database name, and authentication mode.

  • Answered by AI
  • Q4. Difference between wait all and wait any ?
  • Ans. 

    Wait all waits for all tasks to complete while wait any waits for any one task to complete.

    • Wait all is used when all tasks need to be completed before proceeding.

    • Wait any is used when any one task can complete before proceeding.

    • Wait all returns when all tasks complete while wait any returns when any one task completes.

    • Wait all can cause longer wait times if one task takes longer while wait any can be faster if one task

  • Answered by AI
  • Q5. Logging mechanism in pega Openspan?
  • Ans. 

    Pega Openspan uses Log4Net for logging mechanism.

    • Log4Net is a third-party logging framework used by Pega Openspan.

    • It allows for logging at different levels of severity such as debug, info, warn, error, and fatal.

    • Logs can be written to different outputs such as console, file, database, or email.

    • Logging can be configured using the Log4Net configuration file.

    • Example: log.Debug("Debug message");

  • Answered by AI
  • Q6. Coding standard and project structure?
  • Ans. 

    Coding standard and project structure are crucial for efficient development and maintenance.

    • Coding standard should be consistent and easy to understand for all team members.

    • Project structure should be organized and modular to allow for scalability and easy maintenance.

    • Use of version control and automated testing can help ensure adherence to coding standards and project structure.

    • Examples of coding standards include nam...

  • Answered by AI
  • Q7. Any technical hurdles you came through ?
  • Q8. Basic team managing principle
  • Q9. Estimate effort for delivering project
  • Ans. 

    Effort estimation depends on project scope, complexity, team size, and experience.

    • Define project scope and requirements

    • Break down tasks and estimate time for each

    • Consider team size and experience

    • Factor in potential risks and contingencies

    • Use historical data for similar projects

    • Adjust estimates based on feedback and progress

  • Answered by AI
  • Q10. How to perform code review?
  • Ans. 

    Code review involves examining code for errors, security vulnerabilities, and adherence to coding standards.

    • Start by understanding the requirements and design of the code.

    • Check for syntax errors, logic errors, and security vulnerabilities.

    • Ensure the code adheres to coding standards and best practices.

    • Provide constructive feedback to the developer.

    • Use code review tools to automate the process and save time.

    • Collaborate w...

  • Answered by AI
  • Q11. In case you came across database usage how you have designed the database
  • Ans. 

    I would first analyze the requirements and then design the database accordingly.

    • Understand the data and its relationships

    • Identify the entities and their attributes

    • Normalize the data to reduce redundancy

    • Choose appropriate data types and constraints

    • Consider scalability and performance

    • Ensure data integrity and security

  • Answered by AI
  • Q12. How you are keeping the automation logs ?
  • Ans. 

    Automation logs are kept in a centralized location with detailed information on test cases and results.

    • Automation logs are stored in a centralized location for easy access and analysis.

    • Logs include detailed information on test cases, such as test name, status, and duration.

    • Logs also include information on the environment and system under test.

    • Logs are organized by date and time for easy tracking of changes and issues.

    • L...

  • Answered by AI

Interview Preparation Tips

Interview preparation tips for other job seekers - During technical discussion you need to be thorough with projects you delivered and must know technical aspect of it.
Question will not be too difficult however basic commands, connectors and adapters knowledge is required

During managerial round just be prepared for questions revolving around non technical skills such as documentation, business communications, problem solving scenarios and some high level of solution design.

Skills evaluated in this interview

I applied via Recruitment Consulltant and was interviewed before May 2021. There were 2 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Properly align and format text in your resume. A recruiter will have to spend more time reading poorly aligned text, leading to high chances of rejection.
View all tips
Round 2 - Technical 

(1 Question)

  • Q1. More of daily routine,loan operation ,the manger let us to speak.Wonderful team in London and perfect work life balance.Gifted organisation to work with.

Interview Preparation Tips

Interview preparation tips for other job seekers - Bank of America operation at Bromley,wonderful team with no politics,perfect work life balance.Life is happier with good mental health

ESAF Small Finance Bank Interview FAQs

What are the top questions asked in ESAF Small Finance Bank Gold Loan interview?

Some of the top questions asked at the ESAF Small Finance Bank Gold Loan interview -

  1. If your Unsatisfied Customer how to Satisfi...read more
  2. How cross selling in your bran...read more

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