Eros Group Retail Sales Officer Interview Questions and Answers

My sales approach involves building strong relationships with clients, understanding their needs, and providing tailored solutions.

• Focus on building trust and rapport with clients

• Listen actively to understand client's needs and concerns

• Offer personalized solutions based on client's specific requirements

• Follow up regularly to ensure client satisfaction

• Utilize a consultative selling approach rather than a hard sell techn

I set targets for myself by breaking them down into smaller achievable goals and creating a timeline for completion.

• Break down larger targets into smaller, more manageable goals

• Create a timeline with deadlines for each goal

• Regularly track progress and make adjustments as needed

• Celebrate achievements to stay motivated

I address objections by actively listening, empathizing, providing solutions, and overcoming concerns.

• Listen carefully to the objection without interrupting

• Acknowledge the objection and show empathy towards the concern

• Provide relevant information or solutions to address the objection

• Ask open-ended questions to understand the root cause of the objection

• Handle objections confidently and professionally

I handle failures by reflecting on what went wrong, learning from it, and using it as motivation to improve.

• Acknowledge the failure and accept responsibility

• Reflect on what went wrong and why

• Learn from the experience and use it as motivation to improve

• Seek feedback from others to gain different perspectives

• Stay positive and focused on moving forward

I have over 10 years of sales experience in various industries, consistently exceeding targets and building strong client relationships.

• Consistently exceeded sales targets by 20% or more each quarter

• Built and maintained strong relationships with key clients, resulting in repeat business and referrals

• Implemented successful sales strategies, such as cold calling and networking events

• Trained and mentored junior sales team