Eneffen Technologies Service Engineer Interview Questions and Answers

Q1. Tell me about yourself
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Q1. Tell me something about yourself which is not on your resume?
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Q2. Which metric is important? AHT or CSAT?
Ans. 
CSAT is more important as it directly measures customer satisfaction, while AHT only measures efficiency.
• CSAT directly reflects how satisfied customers are with the service provided

• AHT only measures the efficiency of handling customer inquiries, not the quality of service

• Focusing on CSAT can lead to improved customer loyalty and retention

• AHT can be important for operational efficiency, but should not be prioritized ove
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Duration 30 minitis, topic- investment products

Q1. Invest details and future and options
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Q2. What is future and option
Ans. 
Future and option are financial instruments that derive their value from an underlying asset.
• Future contracts obligate the buyer to purchase an asset at a specific price on a future date.

• Option contracts give the buyer the right, but not the obligation, to buy or sell an asset at a predetermined price within a specified time period.

• Both futures and options are commonly used for hedging, speculation, and arbitrage in fi
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Q3. What is systematic investment plan
Ans. 
Systematic Investment Plan (SIP) is a method of investing a fixed amount regularly in mutual funds to benefit from rupee cost averaging.
• SIP involves investing a fixed amount at regular intervals, usually monthly

• Investors benefit from rupee cost averaging, buying more units when prices are low and fewer units when prices are high

• SIP helps in disciplined investing and reduces the impact of market volatility

• Popular way fo
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Q4. What is mutal fund
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A mutual fund is a type of investment vehicle consisting of a portfolio of stocks, bonds, or other securities, managed by a professional fund manager.
• Mutual funds pool money from multiple investors to invest in a diversified portfolio of securities.

• Investors buy shares of the mutual fund, which represent a portion of the holdings in the fund.

• Mutual funds are managed by professional fund managers who make investment dec...read more
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Q5. Details about portfoliyo investment plan
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Q1. Salary drawn in current organization
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Q2. Why you want to join American Express?
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Q1. A paragraph was given to me. I was asked to read it for 2 mins and they would remove it from the screen and ask me questions from the paragraph and answers must be relevant to the paragraph. A mock call si...read more
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Q1. Why you want to join Amex? Tell about your hobbies.
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Q2. When I informed I like cooking and it is my hobby. Interviewer asked, "what can can you cook?"
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Q1. Would you be comfortable doing night shifts? Who do you live with? What does your father do?
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Q2. Travel is in boom. Why are you quitting now?
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Assessment of Aptitude, basic common understanding of day to day problems and thier management

Q1. Even thiugh i prepared thoroughly, they wanted to know more about me as a person and were not too hard. Quite an amazing panel.
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Q1. Why you want to work with HSBC
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Q2. What are expectation in terms of salary
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Q1. Regarding home loan?
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Q1. Regarding home loan rate of interest
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The aptitude test was to tough but it was all relatable to my finance sector regarding MBA and the passing marks were 80% so it was tough but as I kept on practing and I cracked it and the aptitude test was divided into 2 subjects English /Finance both keep on giving mock on online the aptitude will be easy.

Q1. What are your salary expectations?
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Q2. What is your family background?
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Q3. Where do you see yourself in 5 years?
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Q4. What are your strengths and weaknesses?
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Q5. Tell me about yourself.
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Q1. Self ,intro ,privious work profile
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Q2. What is credit card , rotational shift
Ans. 
Credit card is a financial tool that allows users to make purchases on credit. Rotational shift refers to working different shifts at different times.
• Credit card is a payment card issued by a financial institution that allows the cardholder to borrow funds to pay for goods and services.

• Rotational shift refers to a work schedule where employees rotate through a set number of shifts, such as morning, afternoon, and night...read more
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