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Eloit
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Eloit Interview Questions and Answers
Eloit Interview Experiences
3 interviews found
Sheethal Mary John
Selected
I appeared for an interview before Jan 2024.
(2 Questions)
- Q1. What is your prior experience?
- Ans.
I have over 5 years of experience in customer service management roles.
Managed a team of customer service representatives to ensure high levels of customer satisfaction
Implemented new customer service strategies to improve efficiency and effectiveness
Handled escalated customer complaints and resolved issues in a timely manner
- Q2. How flexible are you in working in a stressful environment?
- Ans.
I am very flexible and thrive in stressful environments, using it as an opportunity to showcase my problem-solving skills.
I have experience working in high-pressure customer service roles where I have successfully handled difficult situations.
I am able to remain calm and focused under pressure, allowing me to effectively manage customer complaints and resolve issues.
I see stressful situations as a chance to demonstrate...
(2 Questions)
- Q1. What is your experience with Enterprise Resource Planning (ERP) systems?
- Ans.
I have extensive experience working with ERP systems, including implementation, customization, and training.
Implemented ERP system for a previous company, streamlining processes and increasing efficiency
Customized ERP modules to meet specific business needs
Provided training to staff on how to use ERP system effectively
- Q2. What are your communication skills?
- Ans.
I have excellent communication skills, both verbal and written.
I am a confident and articulate communicator
I am able to effectively convey information to customers and team members
I am skilled at active listening and responding appropriately
I have experience in resolving conflicts and diffusing tense situations through communication
Interview Preparation Tips
Customer Service Manager Interview Questions asked at other Companies
Merin Tom
Selected
I appeared for an interview before Jan 2024.
(1 Question)
- Q1. Can you walk me through your resume/experience
- Ans.
I have over 5 years of experience in customer success roles, including managing accounts, onboarding new clients, and resolving customer issues.
Managed a portfolio of key accounts, ensuring high levels of customer satisfaction
Led onboarding processes for new clients, providing training and support
Resolved customer issues and escalations in a timely and effective manner
What strategies would you use to increase customer engagement with your customer success team?
(1 Question)
- Q1. How do you balance proactive customer success efforts with responding to customer issues as they arise?
- Ans.
I prioritize proactive customer success efforts while also addressing customer issues promptly.
I set aside dedicated time for proactive outreach and relationship-building with customers.
I use customer data and feedback to anticipate potential issues and address them before they escalate.
I have a system in place for prioritizing and triaging customer issues to ensure timely resolution.
I communicate transparently with cu...
Customer Success Manager Interview Questions asked at other Companies
Anonymous
I applied via Company Website and was interviewed in Oct 2022. There were 3 interview rounds.
(1 Question)
- Q1. Personal details, Education ,Experience
(1 Question)
- Q1. Previous experience related questions
Interview Preparation Tips
Data Entry Executive Interview Questions asked at other Companies
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I appeared for an interview in Apr 2017.
Interview Questionnaire
1 Question
- Q1. Family background, father's job, personal details
Interview Preparation Tips
Experience: There were three panelists.As I went in, I was first asked to present my CV. All of them were asking questions together. One was asking technical questions related to chemical engineering while the other two were taking the HR interview. They were all very polite and gentle.At first. I had to tell them my 10th and 12th percentage and my ranks in JEE Main, JEE Advanced and WBJEE. Then I was asked why I chose chemical engineering and what were my areas or subjects of interest. I answered Mass transfer and Chemical Reaction Engineering. They were quite impressed to hear as they said I was the first one who mentioned it. I was mainly asked questions from distillation and gas absorption. All the questions were very basic and required clear understanding of the concepts. I was asked to give a brief summary about my industrial visit to RCF, Mumbai. I was also asked some questions on my ongoing project work at college. Overall, it was a pleasant experience.
College Name: Jadavpur University, Kolkata
I appeared for an interview before Aug 2016.
Interview Questionnaire
5 Questions
- Q1. What is a BCG matrix?
- Ans.
The BCG matrix is a strategic planning tool used to analyze a company's portfolio of products or business units.
Developed by the Boston Consulting Group (BCG)
It categorizes products/business units into four quadrants based on market growth rate and market share
Quadrants: Stars, Cash Cows, Question Marks, and Dogs
Helps in resource allocation and strategic decision-making
Example: Apple's iPhone as a Star, iPod as a Cash ...
- Q2. Explain market segmentation to a layman.
- Ans.
Market segmentation is the process of dividing a broad target market into smaller, more specific groups based on common characteristics.
Market segmentation helps businesses identify and target specific customer groups.
It involves analyzing factors such as demographics, psychographics, and behavior to create segments.
Segments can be based on age, gender, income, interests, location, etc.
By understanding the needs and pr...
- Q3. What are your strengths?
- Ans.
My strengths include strong communication skills, adaptability, and problem-solving abilities.
Strong communication skills: I am able to effectively convey information and ideas to others.
Adaptability: I am able to quickly adjust to new situations and environments.
Problem-solving abilities: I am skilled at analyzing complex problems and finding creative solutions.
- Q4. What are your weaknesses?
- Ans.
One of my weaknesses is that I tend to be overly critical of my own work.
I have a tendency to be a perfectionist and spend too much time on tasks
I struggle with delegating tasks to others
I can be overly self-critical and have difficulty accepting praise or recognition
- Q5. Tell us more about yourself that would totally hook us to you.
- Ans.
I am a dedicated and passionate individual with a strong work ethic and a proven track record of success.
I have consistently achieved top grades in my academic studies, showcasing my commitment to excellence.
I have completed multiple internships in the past where I received glowing feedback from supervisors for my hard work and dedication.
I am actively involved in extracurricular activities such as volunteering and lea...
Interview Preparation Tips
Experience: Anonymous shortlisting
Round: Group Discussion
Experience: 8 people in the GD. It was a calm GD. I came in 3rd with strong points and exited, making my point.
Tips: Be sure of what you say. Own your points. Start with statement, give example and conclude in a minute.
Duration: 20 minutes
Round: Group Discussion
Experience: 10 people in this GD. It was a chaotic GD with everyone speaking at once. Nobody could be heard and things were totally out of control.
Tips: At times of chaos, go against the tide and keep your voice calm and have a very good point in mind. Don't lose your calm in all the chaos.
Duration: 25 minutes
Round: Technical + HR Interview
Experience: I gave the wrong answer at first to the BCG matrix question. Then the interviewer asked me "are you sure?". I realized my mistake, held my calm, used the notebook infront of me, drew it and explained. That I believe, did the magic.
Tips: Be honest. Keep smiling. Own the interview.
College Name: S.P. Jain Institute Of Management And Research
Interview Questionnaire
1 Question
- Q1. Technical questions related to inventory,scm and stock management
Interview Preparation Tips
Experience: Experience and key skills
I appeared for an interview before Jul 2016.
Interview Preparation Tips
Experience: Face to Face interview me
Tips: He asked me why did coming here i told this is a big company growth is here
Skills: Talking Ability
I appeared for an interview before Sep 2016.
Interview Questionnaire
1 Question
- Q1. It was an online technical test. Questions were related to ME outlook, mobile device management , Networking and many more
Interview Preparation Tips
Experience: It was a written English grammar test to analyse how grammatically sound you are.
Tips: Just revise your basic English grammar like prepositions verbs nd essay/paragraph writing
Round: COMMUNICATION SKILLS Round
Experience: In this round they ask you to speak something on the given topic or sometimes group discussion . Basically they test your vocabulary, your thought process, pronunciation, accent and above all confidence.
Tips: Be confident in whatever you speak. Remember if you get nervous you will need with your words .
Round: Technical Interview
Experience: This was an online test and it had 50 questions all objective types.
Tips: Be technically sound. You cannot Google them as these search engines are blocked
College Name: Babu Banarasi Das National Institute Of Technology And Management (BBDNITM)
I applied via Recruitment Consultant and was interviewed before Sep 2018. There were 4 interview rounds.
Interview Questionnaire
1 Question
- Q1. overloading ,inheritance concepts,structures,pointers
Interview Preparation Tips
Interview Questionnaire
2 Questions
- Q1. Basic Programming Questions, Data structures, SQL queries
- Q2. This was the most simple one, they simply asked introduce yourself and fine with night shifts.
Interview Preparation Tips
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