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Element14 Customer Service Representative Interview Questions and Answers for Experienced

Updated 3 Mar 2024

Element14 Customer Service Representative Interview Experiences for Experienced

2 interviews found

Interview experience
5
Excellent
Difficulty level
-
Process Duration
-
Result
-
Round 1 - Email writing  

(1 Question)

  • Q1. 3 Types of scenerio
  • Ans. 

    The question asks for 3 types of scenarios in customer service.

    • Handling a customer complaint

    • Assisting a customer with a product inquiry

    • Resolving a billing issue

  • Answered by AI
Round 2 - One-on-one 

(1 Question)

  • Q1. Company specific and resume based questions
Round 3 - One-on-one 

(1 Question)

  • Q1. Regular questions on why should the company hire you

Interview Preparation Tips

Interview preparation tips for other job seekers - Email writing for secenrios
Interview experience
2
Poor
Difficulty level
-
Process Duration
-
Result
-
Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - HR 

(1 Question)

  • Q1. Self introduction, experience
Round 3 - One-on-one 

(1 Question)

  • Q1. Experience and roles and responsibilities

Customer Service Representative Interview Questions Asked at Other Companies for Experienced

asked in HCLTech
Q1. What is a bpo, what do you know about bpo, could you please expla ... read more
asked in Diligent
Q2. What will you do when you don't find any solution to the customer ... read more
asked in EOSGlobe
Q3. What is market capitalisation.?
Q4. How you convinced your customer on ph call.
Q5. What are banking products?

Interview questions from similar companies

I appeared for an interview before Jun 2020.

Interview Questionnaire 

1 Question

  • Q1. Why do you want to work at Cadence?

Interview Preparation Tips

Interview preparation tips for other job seekers - Be honest and just be yourself. You don't want to end up with a job that you're going to hate!
Interview experience
4
Good
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Approached by Company and was interviewed in Oct 2023. There was 1 interview round.

Round 1 - One-on-one 

(1 Question)

  • Q1. Hardware Troubleshooting related and firmware related

I applied via Referral and was interviewed before Jan 2021. There were 5 interview rounds.

Interview Questionnaire 

2 Questions

  • Q1. Basic data structures questions from bit manipulation, trees, arrays, string
  • Q2. Questions related to previous company work.

Interview Preparation Tips

Interview preparation tips for other job seekers - don't try to elaborate the answer be precise and clear about your answers.

I applied via Naukri.com and was interviewed before Dec 2020. There were 3 interview rounds.

Interview Questionnaire 

4 Questions

  • Q1. C Programming
  • Q2. Data structures
  • Q3. Os concepts
  • Q4. Communication protocols

Interview Preparation Tips

Interview preparation tips for other job seekers - 1 written test, 2 technical round and next HR ROUND

I appeared for an interview before Sep 2020.

Round 1 - Video Call 

(3 Questions)

Round duration - 30 minutes
Round difficulty - Easy

  • Q1. How do you search for a node in a linked list?
  • Ans. 

    To search for a node in a linked list, iterate through the list and compare each node's value with the target value.

    • Start at the head of the linked list

    • Iterate through each node by following the 'next' pointer

    • Compare the value of each node with the target value

    • Return the node if found, otherwise return null

  • Answered by AI
  • Q2. How do you detect a loop in a linked list?
  • Ans. 

    To detect a loop in a linked list, we can use Floyd's Cycle Detection Algorithm.

    • Initialize two pointers, slow and fast, at the head of the linked list.

    • Move slow pointer by one step and fast pointer by two steps.

    • If there is a loop, the two pointers will eventually meet.

    • Alternatively, we can use a hash set to store visited nodes and check for duplicates.

  • Answered by AI
  • Q3. Implement a stack using a singly linked list.
  • Ans. 

    Implement a stack using a singly linked list

    • Create a Node class with data and next pointer

    • Create a Stack class with top pointer pointing to the top of the stack

    • Implement push, pop, and peek operations by manipulating the linked list

    • Example: Node class - Node { int data; Node next; }

  • Answered by AI
Round 2 - Video Call 

(2 Questions)

Round duration - 40 minutes
Round difficulty - Easy

  • Q1. What is the top view of a binary tree?
  • Ans. 

    The top view of a binary tree shows the nodes visible from the top when looking down from the root node.

    • The top view of a binary tree is the set of nodes visible from the top when looking down from the root node.

    • Nodes at the same horizontal distance from the root are considered at the same level in the top view.

    • If multiple nodes are at the same horizontal distance, only the topmost node at that level is included in the...

  • Answered by AI
  • Q2. Explain the process of deleting a node from a linked list, covering all possible cases.
  • Ans. 

    Deleting a node from a linked list involves updating pointers to maintain the list's integrity.

    • Identify the node to be deleted by traversing the list

    • Update the previous node's next pointer to skip the node to be deleted

    • Free the memory allocated to the node to be deleted

  • Answered by AI

Interview Preparation Tips

Professional and academic backgroundI completed Information Technology from Inderprastha Engineering College. I applied for the job as SDE - 1 in NoidaEligibility criteriaminimum 70 %Cadence Design Systems interview preparation:Topics to prepare for the interview - Data Structures and Algorithms, Object-Oriented Programming, System DesignTime required to prepare for the interview - 5 MonthsInterview preparation tips for other job seekers

Do practice a lot of questions on linked list and stacks as these are two most important data structures asked in the interview. Also, try to implement it yourself without seeing the solution. Also prepare for Computer Science subjects like Operating System, Database Management System, Computer Networks, etc. I prepared them through Coding Ninjas notes which were simpler and easy to understand. 

Application resume tips for other job seekers

Keep your resume short and up to mark and check spellings before submitting it for the interview process.

Final outcome of the interviewSelected

Skills evaluated in this interview

I appeared for an interview in Aug 2017.

Interview Questionnaire 

8 Questions

  • Q1. Basics of C
  • Q2. Puzzles on data structures
  • Q3. Asked on project
  • Q4. C basics
  • Q5. 3 basic and simple codes
  • Q6. Family background
  • Q7. How was technical interviews
  • Q8. Why should we not hire you
  • Ans. 

    I lack experience in a specific technology required for the role.

    • I may not have experience with a specific programming language or framework mentioned in the job description.

    • I may not have worked on projects similar to what your company is working on.

    • I may not have experience with certain tools or technologies that are crucial for the role.

  • Answered by AI

Interview Preparation Tips

Round: Test
Experience: It was just mcq questions but had negative marking
Duration: 1 hour 30 minutes
Total Questions: 60

Round: Technical Interview
Experience: It was cool and interactive round and was fun

Round: Technical Interview
Experience: It was interesting but I fumbled a little

Round: HR Interview
Experience: It was ok

College Name: Cummins College Of Engineering For Women (CCOEW)

I appeared for an interview in Feb 2017.

Interview Questionnaire 

7 Questions

  • Q1. What is a malloc function and where is it used and how is it different from new?
  • Ans. 

    malloc is a function in C that dynamically allocates memory on the heap. It is used to allocate memory for variables or data structures.

    • malloc is used in C programming language.

    • It is used to allocate memory on the heap.

    • malloc is different from 'new' in C++ as it does not call constructors for objects.

  • Answered by AI
  • Q2. What is the difference between C++ and Objective C and where will you use it?
  • Ans. 

    C++ is a general-purpose programming language while Objective C is a superset of C used for iOS and macOS development.

    • C++ is widely used for developing applications, games, and system software.

    • Objective C is mainly used for iOS and macOS development.

    • C++ supports both procedural and object-oriented programming paradigms.

    • Objective C is an object-oriented language with dynamic runtime features.

    • C++ has a larger community a...

  • Answered by AI
  • Q3. What is the difference between class container and class composition?
  • Ans. 

    Class container is a class that holds objects of other classes, while class composition is a way to combine multiple classes to create a new class.

    • Class container holds objects of other classes, acting as a collection or container.

    • Class composition combines multiple classes to create a new class with its own behavior and attributes.

    • In class container, the objects are typically stored in a data structure like an array o...

  • Answered by AI
  • Q4. There are fifteen horses and a racing track that can run five horses at a time. You have to figure out the top 3 horses out of those and you don't have any timer machine to measure. How will you find the t...
  • Ans. 

    Divide the horses into groups of 5 and race them. Take the top 2 from each race and race them again. Finally, race the top 2 horses to determine the top 3.

    • Divide the horses into 3 groups of 5 and race them.

    • Take the top 2 horses from each race and race them again.

    • Finally, race the top 2 horses to determine the top 3.

  • Answered by AI
  • Q5. What is the most difficult problem that you have solved (during work) till now and why you think you could do so?
  • Ans. 

    Developing a real-time data processing system for a high-traffic e-commerce website

    • Implemented a distributed system architecture to handle large volumes of data

    • Optimized algorithms for efficient data processing and storage

    • Utilized caching mechanisms to improve system performance

    • Worked closely with cross-functional teams to troubleshoot and resolve issues

    • Example: Successfully reduced data processing time by 50% by imple

  • Answered by AI
  • Q6. Why you want to change your current job?
  • Ans. 

    Seeking new challenges and opportunities for growth.

    • Looking for a more challenging role to further develop my skills

    • Interested in exploring new technologies and industries

    • Seeking better career advancement opportunities

    • Want to work in a more collaborative team environment

  • Answered by AI
  • Q7. What is the width of a tree? How will you calculate the width of the tree?
  • Ans. 

    The width of a tree is the maximum number of nodes at any level in the tree.

    • To calculate the width of a tree, we can perform a level order traversal and keep track of the maximum number of nodes at any level.

    • We can use a queue data structure to perform the level order traversal.

    • At each level, we count the number of nodes in the queue and update the maximum width if necessary.

  • Answered by AI

Interview Preparation Tips

Skills: Basic C/C++, Implementing Data Structures In C++

Skills evaluated in this interview

I appeared for an interview before May 2016.

Interview Preparation Tips

Round: written test
Experience: it was elitmus test conducted by the company itself on campus. As per my knowledge only those scoring 90 percentile got selected for round 2.
Tips: Attempt only those ques that are necessary for scoring 90+ in e litmus. Specially in verbal don't attempt more then required questions, though you might be tempted. The aim is not to score max bt to score 90+

Round: Technical Interview
Experience: This was a programming based round. I was asked to write algorithms for various array linked list based problems. There was cross questioning prompting to reduce complexity and to use different data structures for same problems.

Mostly it focused on subjects like c, data structures and ADA.
Tips: Be clear with basic of data structures and algorithms. Pointers, queue, stacks, array linked lists, sorting etc are the keywords.

Round: Technical Interview
Experience: This was a information security specific round since that was my major. In depth cross questioning on my thesis topics, honeypots, network intrusion etc. Security certificates, and on the go problems to provide security solution layer wise in different scenarios. Security concept of torrents was also asked in detail.
Tips: It was more of a security discussion and throwing of ideas about how things in a particular case could work or could not. Don't worry about right or wrong answer just be clear with your reasoning about the solution you are suggesting.

Round: Other Interview
Experience: I don't know what to name this round, but it focused mainly on developing test cases for an object. Say they gave me a stapler and said to develop a test plan listing down test cases for a given object to pass so that it can be confirmed that it is a stapler. Another scenario was with a lift.
Tips: This is one round where your presence of mind and inter personal skills matter. I think the way you present your thoughts was most important here.

Round: Behavioural Interview
Experience: This was was mostly about how would you react in a given professional situation
Like your assigned work could not be completed on time, or if you are doing something wrong with the work assigned.
Tips: This is all about inter personal skills and putting your best foot forward :)

College Name: Indira Gandhi Delhi Technical University For Women, Delhi

Element14 Interview FAQs

How many rounds are there in Element14 Customer Service Representative interview for experienced candidates?
Element14 interview process for experienced candidates usually has 3 rounds. The most common rounds in the Element14 interview process for experienced candidates are One-on-one Round, Resume Shortlist and HR.
What are the top questions asked in Element14 Customer Service Representative interview for experienced candidates?

Some of the top questions asked at the Element14 Customer Service Representative interview for experienced candidates -

  1. 3 Types of scene...read more
  2. Company specific and resume based questi...read more

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Element14 Customer Service Representative Interview Process for Experienced

based on 2 interviews

Interview experience

3.5
  
Good
View more

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₹3.5 L/yr - ₹6.5 L/yr
72% more than the average Customer Service Representative Salary in India
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