eClerx Interview Questions, Process, and Tips for Experienced

Fund accounting is a specialized form of accounting used by non-profit organizations and government agencies to track and manage funds.

• Fund accounting involves tracking and reporting on funds designated for specific purposes or programs.

• Fund managers are responsible for overseeing the investment and distribution of funds to ensure they are used in accordance with donor or regulatory requirements.

• Examples of fund accoun...read more

Customer service involves providing assistance and support to customers before, during, and after a purchase.

• Customer service is essential for building and maintaining positive relationships with customers.

• It includes addressing customer inquiries, resolving complaints, and ensuring customer satisfaction.

• Examples of good customer service practices include active listening, empathy, and timely responses to customer need...read more

Customer service is important for building customer loyalty, resolving issues, and creating positive experiences.

• Customer service is crucial for building customer loyalty and retaining customers.

• It helps in resolving customer issues and complaints effectively.

• Good customer service can lead to positive word-of-mouth and repeat business.

• It plays a key role in creating a positive customer experience and building brand rep...read more

A router is a networking device that forwards data packets between computer networks.

• Routers operate at the network layer of the OSI model

• They use routing tables to determine the best path for data packets to reach their destination

• Routers can be wired or wireless, and are commonly used in home and business networks

• Examples of popular router brands include Cisco, Netgear, and TP-Link

I am a Citrix Administrator with 5 years of experience managing virtual desktop infrastructure.

• 5 years of experience in Citrix administration

• Proficient in managing virtual desktop infrastructure

• Skilled in troubleshooting Citrix-related issues

A bachelor's degree in computer science or related field is typically required, along with relevant work experience in IT administration.

• Bachelor's degree in computer science, information technology, or related field

• Experience in IT administration, particularly with Citrix systems

• Certifications such as Citrix Certified Associate - Virtualization (CCA-V) or Citrix Certified Professional - Virtualization (CCP-V) may be p...read more

Active Directory is a directory service that stores information about objects on a network and allows for centralized management. Group Policy is used to manage user and computer settings within an Active Directory environment.

• Active Directory is a centralized database that stores information about network resources such as users, computers, and printers.

• It allows for centralized management of network resources, includ...read more

I have 5 years of experience working with Citrix, including managing virtual desktops, applications, and troubleshooting issues.

• Managed Citrix XenApp and XenDesktop environments

• Configured and maintained Citrix Provisioning Services

• Troubleshooted user connectivity and performance issues

• Implemented Citrix policies and profiles for security and user experience

• Upgraded Citrix infrastructure to newer versions

Service request is a request for a new service or change to an existing service, while an incident is an unplanned interruption to a service.

• Service request is proactive, while incident is reactive

• Service request is planned, while incident is unplanned

• Examples: Requesting access to a new software (service request) vs. software crashing unexpectedly (incident)

The OSI model is a conceptual framework that standardizes the functions of a telecommunication or computing system into seven different layers.

• The OSI model stands for Open Systems Interconnection model.

• It consists of seven layers: Physical, Data Link, Network, Transport, Session, Presentation, and Application.

• Each layer has specific functions and communicates with the adjacent layers.

• The model helps in understanding h...read more

iDRAC is Integrated Dell Remote Access Controller used for remote management of Dell servers. Networking system refers to the infrastructure that allows devices to communicate with each other.

• iDRAC stands for Integrated Dell Remote Access Controller

• iDRAC allows remote management of Dell servers

• Networking system refers to the infrastructure that enables devices to communicate with each other

• Networking system includes ha...read more