EasyRewardz Software Services Product Manager Interview Questions and Answers

Product case study on CRM

Q1. How will you design API modules for a social media product?
Ans. 
Designing API modules for a social media product involves creating endpoints for user authentication, posting content, interacting with friends, and accessing user data.
• Identify key features of the social media product such as user profiles, posts, comments, likes, and messages.

• Create API endpoints for user authentication, allowing users to register, login, and manage their accounts.

• Develop endpoints for posting conten...read more
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Q2. Talk about your experience?
Ans. 
I have over 5 years of experience in product management, leading cross-functional teams to launch successful products.
• Led the development and launch of a new mobile app that increased user engagement by 30%

• Managed a team to redesign an existing product, resulting in a 20% increase in customer satisfaction

• Collaborated with marketing and sales teams to create go-to-market strategies for new product launches
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Q1. What are all the API used for the loan process?
Ans. 
The APIs used for the loan process can include credit score APIs, bank verification APIs, and loan origination APIs.
• Credit score APIs: Used to assess the creditworthiness of the borrower.

• Bank verification APIs: Used to verify the bank account details provided by the borrower.

• Loan origination APIs: Used to facilitate the loan application and approval process.

• Payment processing APIs: Used for handling loan repayments.

• Doc...read more
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Q2. What is your current role and how are you contributing?
Ans. 
I am currently working as a Product Manager at a tech company, leading the development and launch of new software products.
• Leading cross-functional teams to define product requirements and roadmap

• Conducting market research and competitive analysis to identify opportunities

• Collaborating with engineering and design teams to deliver high-quality products on time

• Working closely with sales and marketing teams to drive produ
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Q1. How will you design the open banking support platform from US government to be used by the customers and Financial institutions for resolving their queries & problems?
Ans. 
Designing an open banking support platform for customers and financial institutions to resolve queries & problems.
• Conduct thorough research on the needs and pain points of customers and financial institutions in the open banking sector.

• Collaborate with stakeholders including government agencies, financial institutions, and technology partners to understand requirements and constraints.

• Design a user-friendly interface t...read more
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Q2. What technology will you use for the large database?
Ans. 
For a large database, we will use a combination of relational and NoSQL databases such as MySQL and MongoDB.
• Utilize a combination of relational and NoSQL databases for flexibility and scalability

• MySQL for structured data and complex queries

• MongoDB for unstructured data and high volume of reads and writes
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It was an RCA based question.

Q1. Prepare an Elevator pitch on why we should hire you for this role.
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Q2. Give us a brief background about yourself
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Q1. Pick a type of payment method and tell me all the systems involved in that.
Ans. 
Credit card payment involves multiple systems like POS terminals, payment gateways, and card networks.
• Point of Sale (POS) terminals are used to swipe or insert the credit card for payment.

• Payment gateways securely transmit payment information between the merchant and the bank.

• Card networks like Visa, Mastercard, and American Express process the transaction and transfer funds between parties.
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Q2. Tell me about one of your projects in customer support
Ans. 
Implemented a new ticketing system to streamline customer inquiries and improve response times.
• Identified pain points in existing customer support process

• Researched and selected a suitable ticketing system

• Trained customer support team on using the new system

• Monitored and analyzed data to track improvements in response times
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