Dhani Loans and Services Interview Questions and Answers

I would use effective communication skills, empathy, and negotiation techniques to persuade the customer to pay installments.

• Listen to the customer's concerns and address them respectfully

• Explain the benefits of paying installments on time, such as avoiding additional fees or legal action

• Offer flexible payment options based on the customer's financial situation

• Build rapport with the customer to establish trust and coop...read more

NPA stands for Non-Performing Asset. It refers to a loan or advance where interest or installment of principal remains overdue for a period of 90 days.

• NPA indicates that the borrower is not able to generate enough income to repay the loan.

• Banks classify NPAs into substandard, doubtful, and loss assets based on the period for which the asset has remained non-performing.

• NPAs impact the profitability and liquidity of bank...read more

Collection is the process of recovering unpaid debts from customers through various means.

• Collection involves contacting customers who have outstanding debts and persuading them to make payments.

• The process may include sending reminders, making phone calls, and offering payment plans.

• Before taking collection action, it is important to review the customer's payment history and attempt to resolve any disputes or issues.

• L...read more

Sales is the process of selling products or services to customers, while customer service is the support provided to customers before, during, and after a purchase.

• Sales involves identifying potential customers, presenting products or services, and closing deals

• Customer service involves addressing customer inquiries, complaints, and providing assistance

• Sales and customer service are both important for building and main...read more

Sales is the process of convincing a potential customer to purchase a product or service.

• Sales involves identifying potential customers and their needs

• It requires effective communication and persuasion skills

• Salespeople must be knowledgeable about the product or service they are selling

• Closing the sale is the ultimate goal of the sales process

• Examples of sales include retail sales, B2B sales, and telemarketing

Effective customer handling involves empathy, clear communication, and problem-solving to ensure satisfaction and loyalty.

• Listen actively to the customer's concerns to understand their perspective.

• Use positive language to reassure the customer, e.g., 'I can help you with that.'

• Provide clear and concise information about solutions or next steps.

• Follow up with the customer after resolving their issue to ensure satisfacti...read more