Courtyard by Marriott Interview Questions and Answers

I want to work with Marriott because of their reputation for exceptional service, global presence, and opportunities for growth.

• Marriott is known for providing exceptional service to guests, which aligns with my passion for customer satisfaction.

• The company has a strong global presence, offering opportunities to work in different locations and cultures.

• Marriott is committed to employee development and growth, providing...read more

In 5 years, I envision myself as a seasoned Front Office Executive, leading a team and implementing innovative strategies to enhance guest experience.

• Leading a team of front office staff

• Implementing innovative strategies to improve guest experience

• Continuing professional development to stay updated with industry trends

I come from a close-knit family that values education, support, and community involvement.

• My parents are both educators, which instilled a love for learning in me from a young age.

• I have two siblings; we often collaborate on projects and support each other's goals.

• Family gatherings are frequent, fostering strong bonds and a sense of belonging.

• We actively participate in community service, teaching us the importance of g...read more

Guest complaints are solved by actively listening, empathizing, investigating the issue, offering a solution, and following up.

• Actively listen to the guest's complaint and let them express their concerns.

• Empathize with the guest and show understanding of their frustration or disappointment.

• Investigate the issue by gathering relevant information and talking to involved parties.

• Offer a solution or compensation that addre...read more

I have over 3 years of experience in customer service roles, including handling guest inquiries, resolving issues, and ensuring customer satisfaction.

• Worked as a Guest Relations Associate at XYZ Hotel for 2 years

• Managed guest check-ins, check-outs, and room assignments

• Responded to guest inquiries and resolved issues in a timely manner

• Received positive feedback from guests for excellent service

• Trained new staff on guest...read more

Yes, I am able to handle phone calls efficiently and professionally.

• I have experience in answering and making phone calls in a professional setting.

• I am comfortable speaking on the phone and have good communication skills.

• I can handle multiple phone calls at once and prioritize them based on urgency.

• I am familiar with phone etiquette and can provide excellent customer service over the phone.

The 5 keys of a food and beverage hostess involve greeting guests, seating them, managing reservations, maintaining cleanliness, and providing excellent customer service.

• Greet guests with a warm and friendly attitude

• Seat guests efficiently and according to reservations

• Manage reservations and waitlist effectively

• Ensure cleanliness and organization of the dining area

• Provide exceptional customer service by attending to gu...read more

Greetings are polite expressions of welcome or recognition when meeting or communicating with someone.

• Greetings are commonly used to show respect and establish rapport with others

• They can vary based on culture and formality, such as 'hello', 'hi', 'good morning', etc.

• In a professional setting, greetings are important for creating a positive first impression

• Non-verbal greetings like a smile or handshake can also convey ...read more