Courtyard by Marriott Housekeeping Executive Interview Questions and Answers

Q1. Room cleaning questions whose use product room cleaning
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Q2. Room cheak bath towel garbage out leelan out
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Q3. WC harpic room bedding room testing room dusting
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Q4. Two face towel one bath mat two hand towel
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Q5. Two shop one shampoo one moisturizer one dental one shower cap
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Q6. Almirah one bath rot one sleeper one needle kit one shoes polish one laundry bag
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Q7. Room maintain check room
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Q1. Introduction your self and family
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Q1. Chemical, background
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Q1. Family, quality
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Q1. Tell me about yourself
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Q2. Duty and responsibility
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Q1. Technical knowledge
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Q2. Working environment
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Q3. Job responsibilities
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Q1. Family background
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Q2. About your self
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Q1. What is housekeeping
Ans. 
Housekeeping involves cleaning and maintaining the cleanliness of a building or facility.
• Housekeeping includes tasks such as dusting, vacuuming, mopping, and organizing.

• It is important for preventing the spread of germs and maintaining a safe and healthy environment.

• Housekeeping can also involve laundry services, making beds, and restocking supplies.

• Examples of housekeeping settings include hotels, hospitals, offices,
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Q2. How to make guest satisfaction
Ans. 
Guest satisfaction can be achieved by providing excellent customer service, maintaining cleanliness, and addressing any issues promptly.
• Provide excellent customer service by being friendly, attentive, and responsive to guests' needs.

• Maintain cleanliness in guest rooms and common areas to create a comfortable and inviting environment.

• Address any issues or complaints promptly and effectively to ensure guest satisfaction.

• ...read more
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Q3. How to attend guest complaints
Ans. 
Listen actively, empathize, apologize, offer solutions, follow up
• Listen to the guest's complaint without interrupting

• Empathize with the guest's feelings and show understanding

• Apologize for the inconvenience caused

• Offer solutions or alternatives to resolve the issue

• Follow up with the guest to ensure their satisfaction
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Q4. What was your skills
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Q1. Why are you leaving previous property,
Ans. Because i need to grow with the brand which doesn't required any advertisement, i am keen to work with Jaypee Hotels
Answered by Manish Gaur
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Q2. Why should we hire you.
Ans. I will use my skills to grow the name and review and ratings of our hotel as i did in my previous property with my work.
Answered by Manish Gaur
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Q3. What is your Salary expectations?
Ans. Currently iam getting (the amount) i am expecting a hike of (the amount)..
Answered by Manish Gaur
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Q1. What you will check the room ? Maintenance, Plumbing, Renovation?
Ans. 
As a Housekeeping Team Leader, I will check the room for maintenance, plumbing, and renovation needs.
• Check for any maintenance issues such as broken furniture, faulty electrical appliances, or damaged walls.

• Inspect the plumbing system for leaks, clogs, or any other issues that may affect the guest's stay.

• Assess if the room needs any renovation work such as new paint, carpeting, or updated fixtures.

• Ensure that all ameni...read more
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Q2. We do a weekly snagging to check all the rooms maintenance and other issues, and focus on cleaning.
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Q3. How you will clean a marbel floor?
Ans. 
To clean a marble floor, start by sweeping or vacuuming the floor to remove any loose dirt and debris. Then, mix a mild detergent with warm water and use a soft mop or cloth to gently scrub the floor. Rinse the floor with clean water and dry it thoroughly to prevent water spots. Finally, polish the floor with a marble-specific polish to restore its shine.
• Sweep or vacuum the floor to remove loose dirt and debris

• Mix a mi...read more
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Q4. How many steps of cleaning a floor ?
Ans. 
There are typically three steps in cleaning a floor: preparation, cleaning, and finishing.
• Preparation involves removing any obstacles or furniture from the floor.

• Cleaning includes sweeping or vacuuming the floor to remove loose dirt and debris.

• Finishing involves mopping or scrubbing the floor with appropriate cleaning solutions.
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Q5. What type of chemical you use for cleaning?
Ans. 
We use a variety of cleaning chemicals depending on the specific task and surface.
• We use disinfectants for killing germs and bacteria.

• We use degreasers for removing grease and oil stains.

• We use glass cleaners for streak-free cleaning of windows and mirrors.

• We use carpet cleaners for deep cleaning carpets.

• We use bathroom cleaners for sanitizing and removing stains in bathrooms.

• We use floor cleaners for mopping and maint...read more
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Q1. What is your name? What talent do you have in you as a Housekeeping Team Leader?
Ans. Name :- . I know unique decoration, towel art ,flower decoration.
Answered by Manish Gaur
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Q1. How are you? How many years of experience do you have? Do you have any bad habits? Are you vegitarian or non vegetarian?
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Q2. I am absolutely fine sir , Thank you, I have 7 years of experience (before joining Jaypee) No bad habits,: No smoking,No drinking nothing. I am from Brahmin family so i am pure vegetarian.
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Q1. Introduction 3 pets you like and why
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Situation Handling, Different different mind screening questions

Q1. Housekeeping related, guest delight methods
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