Courtyard by Marriott Housekeeping Executive Interview Questions and Answers

A Housekeeping Attitude Test evaluates an individual's qualities, skills, and mindset essential for housekeeping roles. It focuses on:

1. Cleanliness Awareness – Understanding hygiene and maintaining standards.


2. Behavior and Attitude – Being polite and professional with guests.


3. Time Management – Completing tasks efficiently.


4. Teamwork – Collaborating well with colleagues.


5. Problem-Solving – Handling issues calmly under pressure.


6. Client Satisfaction – Meeting guests' needs effectively.

A housekeeping case study is a practical scenario used to assess problem-solving, decision-making, and operational skills in housekeeping.

Example:

A guest complains about dirty linens and odors in a fully booked hotel. The test evaluates how you:

1. Resolve the guest's issue immediately.


2. Maintain cleanliness standards.


3. Manage staff workload effectively.


4. Prevent future issues

Q1. The HR duties for housekeeping include managing and supporting housekeeping staff to ensure efficient operations and a clean, hygienic environment. Key responsibilities are: 1. Recruitment and Staffing H...read more
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Q1. Room cleaning questions whose use product room cleaning
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Q2. Room cheak bath towel garbage out leelan out
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Q3. WC harpic room bedding room testing room dusting
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Q4. Two face towel one bath mat two hand towel
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Q5. Two shop one shampoo one moisturizer one dental one shower cap
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Q6. Almirah one bath rot one sleeper one needle kit one shoes polish one laundry bag
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Q7. Room maintain check room
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Q1. Introduction your self and family
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Q1. Chemical, background
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Q1. Family, quality
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Q1. Why do u want to join?
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Q2. Expected salary
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Q1. Tell me about yourself
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Q2. Duty and responsibility
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Q1. Technical knowledge
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Q2. Working environment
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Q3. Job responsibilities
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Q1. Family background
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Q2. About your self
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Q1. What is housekeeping
Ans. 
Housekeeping involves cleaning and maintaining the cleanliness of a building or facility.
• Housekeeping includes tasks such as dusting, vacuuming, mopping, and organizing.

• It is important for preventing the spread of germs and maintaining a safe and healthy environment.

• Housekeeping can also involve laundry services, making beds, and restocking supplies.

• Examples of housekeeping settings include hotels, hospitals, offices,
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Q2. How to make guest satisfaction
Ans. 
Guest satisfaction can be achieved by providing excellent customer service, maintaining cleanliness, and addressing any issues promptly.
• Provide excellent customer service by being friendly, attentive, and responsive to guests' needs.

• Maintain cleanliness in guest rooms and common areas to create a comfortable and inviting environment.

• Address any issues or complaints promptly and effectively to ensure guest satisfaction.

• ...read more
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Q3. How to attend guest complaints
Ans. 
Listen actively, empathize, apologize, offer solutions, follow up
• Listen to the guest's complaint without interrupting

• Empathize with the guest's feelings and show understanding

• Apologize for the inconvenience caused

• Offer solutions or alternatives to resolve the issue

• Follow up with the guest to ensure their satisfaction
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Q4. What was your skills
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