6 Concentric Customer Service Representative Interview Questions & Answers | Complete Prep Guide 2025

Concentric Customer Service Representative Interview Experiences

2 interviews found

Customer Service Representative Interview Questions & Answers

Anonymous

posted on 19 Feb 2024

Interview experience

Excellent

Difficulty level

Process Duration

Result

Interview Preparation Tips

Interview preparation tips for other job seekers - Goodness gracious you have to

Customer Service Representative Interview Questions & Answers

Anonymous

posted on 30 Dec 2021

I applied via Walk-in and was interviewed in Nov 2021. There were 3 interview rounds.

Interview Questionnaire

4 Questions

Q1. Introduce yourself?

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Q2. Which all languages do u know ?

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Q3. Talk for 3-4 mins on given topic .

Ans.

Importance of communication skills in customer service

Effective communication builds trust and rapport with customers
Active listening helps to understand customer needs and resolve issues
Clear and concise language avoids confusion and misunderstandings
Empathy and positive language can de-escalate tense situations
Examples: repeating customer concerns, summarizing solutions, using positive phrases like 'I can help with t

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Q4. They give one situation like u need to tell what will u do in such situations.

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Interview Preparation Tips

Interview preparation tips for other job seekers - Just have good communication and English is must .. u will easily clear all rounds

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Interview Tips & Stories

6d (edited)

timepasstiwari

A Digital Markter

Got Rejected In an Interview, Just Because I Didn’t Answer a Personal Question

So, I got invited for this interview, and they told me to be there at 9 AM. Of course, I get there early, like 8:30, because I don't want to be late. But then I end up waiting for 1.5 hours... read more

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Interview questions from similar companies

Customer Service Representative Interview Questions & Answers

Wipro

Anonymous

posted on 29 Nov 2021

I applied via Recruitment Consultant and was interviewed in May 2021. There was 1 interview round.

Interview Questionnaire

1 Question

Q1. Why do you want to join wipro?

Ans.

I want to join Wipro because of its reputation for excellent customer service and its commitment to employee growth and development.

Wipro has a strong reputation for providing excellent customer service, which aligns with my passion for helping others.
I am impressed by Wipro's commitment to employee growth and development, as evidenced by their extensive training programs and career advancement opportunities.
I believe ...

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Interview Preparation Tips

Interview preparation tips for other job seekers - Just be confident and believe in yourself.

Customer Service Representative Interview Questions & Answers

Tech Mahindra

Anonymous

posted on 21 May 2021

Interview Questionnaire

10 Questions

Q1. 1) Self introduction

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Q2. 2) What are the differences between hard work and smart work?

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Q3. 3) Why you want to join BPO?

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Q4. 4) What is the difference between BPO and KPO?

Ans.

BPO stands for Business Process Outsourcing, while KPO stands for Knowledge Process Outsourcing.

BPO involves outsourcing non-core business processes, such as customer support or data entry.
KPO involves outsourcing knowledge-based processes, such as research, analysis, or consulting.
BPO focuses on operational efficiency and cost reduction, while KPO focuses on value creation and knowledge-intensive tasks.
BPO typically r...

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Q5. 5) What you know about your native place, city and state.

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Q6. 6) What you understand about BPO?

Ans.

BPO stands for Business Process Outsourcing. It involves contracting specific business processes to a third-party service provider.

BPO is the practice of outsourcing non-core business functions to external vendors
It helps companies focus on their core competencies and reduce costs
Common BPO services include customer support, technical support, data entry, and back-office operations
BPO can be onshore, nearshore, or offs...

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Q7. 7) Asked 5 or 6 points on current topics like Swatchh bharat abhiyan or covid situation, etc

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Q8. 8) Do you have any job experience? If yes they will asked you in detail about the same. If you are from different fields they will definitely asked you why you want to change your profile?

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Q9. 9) What you want to do in next 5 years or what are your career objectives??

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Q10. 10) The most important day of your life

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Interview Preparation Tips

Interview preparation tips for other job seekers - Guys the most important thing to be positive and be confidence at the time of interview. Before interview make sure you know about the company and about the position for which you are giving interview. This was my first interview and I have selected for the same..... I want to thank Naukri.Com for this....Guys the most important thing is that I haven't wait for selection of my Resume I just go to the top MNCs job pages and noted down the HR or Recruitment person number then I started contacting those persons one on one, everyone has not responded me but trust me I am working in Tech Mahindra just implementing the same as I have mentioned...this is all I wanted to share but a heartily thanks to Naukri.Com this is the platform where I found the top MNCs HR or Recruiters number.... Thank you..

Customer Service Representative Interview Questions & Answers

Mphasis

Anonymous

posted on 14 Feb 2024

Interview experience

Good

Difficulty level

Process Duration

Result

Customer Service Representative Interview Questions & Answers

Wipro

Anonymous

posted on 6 Jul 2022

I applied via Walk-in and was interviewed in Jan 2022. There were 3 interview rounds.

Interview Preparation Tips

Topics to prepare for Wipro Customer Service Representative interview:

About the company

Interview preparation tips for other job seekers - Just be positive and try not to speak anything negative about your previous organization or your ex managers. Being positive is a very rare personality trait which often helps you achieve bigger goals. All the best!

Customer Service Representative Interview Questions & Answers

Tech Mahindra

Anonymous

posted on 23 Nov 2023

Interview experience

Excellent

Difficulty level

Moderate

Process Duration

Less than 2 weeks

Result

Selected

I applied via Walk-in and was interviewed before Nov 2022. There were 3 interview rounds.

Customer Service Representative Interview Questions & Answers

HCLTech

Ritik

posted on 20 Dec 2024

Interview experience

Poor

Difficulty level

Moderate

Process Duration

Less than 2 weeks

Result

Not Selected

I applied via LinkedIn and was interviewed in Nov 2024. There were 4 interview rounds.

Customer Service Representative Interview Questions & Answers

HCLTech

Yashi Srivastava

posted on 21 Sep 2023

Interview experience

Good

Difficulty level

Easy

Process Duration

Less than 2 weeks

Result

Selected

I applied via Referral and was interviewed in Mar 2023. There were 3 interview rounds.

Customer Service Representative Interview Questions & Answers

HCLTech

Anonymous

posted on 9 Oct 2023

Interview experience

Poor

Difficulty level

Hard

Process Duration

Less than 2 weeks

Result

Selected

I applied via Naukri.com and was interviewed before Oct 2022. There were 4 interview rounds.

Interview Preparation Tips

Topics to prepare for HCLTech Customer Service Representative interview:

English communication
Written Communication
Spoke English
Typing Speed

Interview preparation tips for other job seekers - Before attending the interview know about the position and prepare yourself and be confident in anything you say in the interview and needs to wait till evening if they tell the interview will start at 10 am my interview was finished at 8.30 at night

Concentric Interview FAQs

How many rounds are there in Concentric Customer Service Representative interview?

Concentric interview process usually has 3 rounds. The most common rounds in the Concentric interview process are Aptitude Test, Case Study and HR.

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Concentric Customer Service Representative Salary

based on 11 salaries

₹1.5 L/yr - ₹3.1 L/yr

19% less than the average Customer Service Representative Salary in India

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Concentric Salaries in India

Content Moderator 24 salaries	₹2.8 L/yr - ₹4 L/yr
Senior Associate 14 salaries	₹2.3 L/yr - ₹4.2 L/yr
Operations Representative 11 salaries	₹2.8 L/yr - ₹4 L/yr
Customer Service Representative 11 salaries	₹1.5 L/yr - ₹3.1 L/yr
Customer Care Executive 10 salaries	₹1.6 L/yr - ₹3.8 L/yr