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Concentric Customer Service Representative Interview Questions and Answers

Updated 19 Feb 2024

Concentric Customer Service Representative Interview Experiences

2 interviews found

Interview experience
5
Excellent
Difficulty level
-
Process Duration
-
Result
-
Round 1 - Aptitude Test 

Excellent communication from and the great people

Round 2 - Case Study 

Outstanding Supporting Actress for the Comedy Program for the

Round 3 - HR 

(2 Questions)

  • Q1. Fabulous news and congratulations on the win today and all
  • Q2. Tell me about yourself

Interview Preparation Tips

Interview preparation tips for other job seekers - Goodness gracious you have to

I applied via Walk-in and was interviewed in Nov 2021. There were 3 interview rounds.

Interview Questionnaire 

4 Questions

  • Q1. Introduce yourself?
  • Q2. Which all languages do u know ?
  • Q3. Talk for 3-4 mins on given topic .
  • Ans. 

    Importance of communication skills in customer service

    • Effective communication builds trust and rapport with customers

    • Active listening helps to understand customer needs and resolve issues

    • Clear and concise language avoids confusion and misunderstandings

    • Empathy and positive language can de-escalate tense situations

    • Examples: repeating customer concerns, summarizing solutions, using positive phrases like 'I can help with t

  • Answered by AI
  • Q4. They give one situation like u need to tell what will u do in such situations.

Interview Preparation Tips

Interview preparation tips for other job seekers - Just have good communication and English is must .. u will easily clear all rounds

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Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - HR 

(1 Question)

  • Q1. General discussion of your work history
Round 3 - Technical 

(1 Question)

  • Q1. Stream technical question
Round 4 - Assignment 

General work related assignment

Interview Preparation Tips

Interview preparation tips for other job seekers - Prepare of your work related technical question.
Interview experience
1
Bad
Difficulty level
-
Process Duration
-
Result
-
Round 1 - Technical 

(2 Questions)

  • Q1. What is QA and QC
  • Ans. 

    QA stands for Quality Assurance and involves processes to prevent defects, while QC stands for Quality Control and involves processes to identify defects.

    • QA focuses on preventing defects in the product or service being delivered

    • QC focuses on identifying defects in the product or service being delivered

    • QA involves processes such as reviews, audits, and process improvements

    • QC involves processes such as testing, inspectio...

  • Answered by AI
  • Q2. Welding details

Interview Preparation Tips

Interview preparation tips for other job seekers - Basic Preparations only , not to try extra
Interview experience
4
Good
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Recruitment Consulltant and was interviewed before Aug 2022. There were 3 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Be honest with your years of experience. All information you share will be verified at the time of joining.
View all tips
Round 2 - Technical 

(1 Question)

  • Q1. Problem Solving, past assignments
Round 3 - HR 

(1 Question)

  • Q1. Flexible work timings, notice period
Interview experience
4
Good
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Naukri.com and was interviewed in Jun 2024. There were 3 interview rounds.

Round 1 - Aptitude Test 

Solving questions paper

Round 2 - Assignment 

CAD &Solid work test

Round 3 - HR 

(2 Questions)

  • Q1. Project Handling experience
  • Q2. Salary negotiation

I applied via Recruitment Consultant and was interviewed before Sep 2020. There were 3 interview rounds.

Interview Questionnaire 

2 Questions

  • Q1. Previous company work experience
  • Q2. Plans in next 5 years
  • Ans. 

    I plan to continue developing my technical skills and taking on leadership roles within the company.

    • Pursue advanced technical certifications

    • Lead cross-functional teams on complex projects

    • Mentor junior engineers

    • Explore opportunities for innovation and process improvement

    • Collaborate with senior management to set strategic goals

  • Answered by AI

Interview Preparation Tips

Interview preparation tips for other job seekers - Interview was ok. But the local management is horrible. Don't join expecting MNC standard.Even a startup might be better than this company. It's a family owned business by the manager. Not MNC
Interview experience
4
Good
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via LinkedIn and was interviewed before Jan 2023. There were 3 interview rounds.

Round 1 - HR 

(1 Question)

  • Q1. General Questiones
Round 2 - Technical 

(1 Question)

  • Q1. Basics and Intermediate level
Round 3 - One-on-one 

(1 Question)

  • Q1. Behaviour and Logicals
Interview experience
4
Good
Difficulty level
Moderate
Process Duration
2-4 weeks
Result
Selected Selected

I applied via Referral and was interviewed before Mar 2023. There were 2 interview rounds.

Round 1 - Skills 

(1 Question)

  • Q1. What skills you have
Round 2 - Experience and market grip 

(1 Question)

  • Q1. How much experience you have in the market

Interview Preparation Tips

Interview preparation tips for other job seekers - Keep market knowledge in sales job
Interview experience
3
Average
Difficulty level
-
Process Duration
Less than 2 weeks
Result
Selected Selected

I appeared for an interview in Sep 2023.

Round 1 - Aptitude Test 

Some basic questions related to mechanical engineering syllabus

Round 2 - Technical 

(1 Question)

  • Q1. Basic questions like difference between two stroke and four stroke engine etc

Concentric Interview FAQs

How many rounds are there in Concentric Customer Service Representative interview?
Concentric interview process usually has 3 rounds. The most common rounds in the Concentric interview process are Aptitude Test, Case Study and HR.

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Concentric Customer Service Representative Interview Process

based on 1 interview

Interview experience

5
  
Excellent
View more

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Concentric Customer Service Representative Salary
based on 11 salaries
₹1.5 L/yr - ₹3.1 L/yr
20% less than the average Customer Service Representative Salary in India
View more details

Concentric Customer Service Representative Reviews and Ratings

based on 4 reviews

3.5/5

Rating in categories

3.6

Skill development

2.1

Work-life balance

2.8

Salary

4.1

Job security

3.3

Company culture

2.7

Promotions

2.8

Work satisfaction

Explore 4 Reviews and Ratings
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