CompuCom Technical Support Engineer Interview Questions and Answers

I have worked on various projects involving troubleshooting, system maintenance, and customer support.

• Managed and resolved technical issues reported by customers

• Performed system maintenance tasks to ensure optimal performance

• Provided customer support through phone, email, and chat channels

Challenges include troubleshooting technical issues, managing user expectations, and coordinating with development teams.

• Troubleshooting technical issues such as software bugs or network connectivity issues

• Managing user expectations by providing timely updates and resolutions

• Coordinating with development teams to escalate complex issues or provide feedback for future improvements

SCCM (System Center Configuration Manager) is a software management suite developed by Microsoft for managing large groups of computers running Windows OS.

• SCCM allows for remote control, patch management, software distribution, operating system deployment, network access protection, and hardware and software inventory.

• It helps organizations to manage their IT infrastructure more efficiently and securely.

• SCCM integrates...read more

Active Directory is a directory service developed by Microsoft for Windows domain networks.

• Centralized database for managing network resources

• Stores information about users, computers, groups, and more

• Allows for authentication and authorization of users and computers

• Enables administrators to manage and secure network resources

• Supports features like Group Policy, LDAP, and Kerberos authentication