CompuCom Service Desk Analyst 1 Interview Questions and Answers

Acknowledge their frustration, actively listen, empathize, apologize, offer a solution or escalate if necessary.

• Remain calm and professional

• Use active listening skills

• Empathize with the user's frustration

• Apologize for any inconvenience caused

• Offer a solution or escalate to a higher level of support if necessary

• Provide clear and concise communication throughout the interaction

To recover from a locked system without password, use password reset disk or boot from external media.

• Use password reset disk if created beforehand

• Boot from external media and reset password

• Use command prompt to reset password

• Contact IT support for assistance

DHCP stands for Dynamic Host Configuration Protocol. It is a network protocol that automatically assigns IP addresses to devices on a network.

• DHCP is used to simplify network administration by automatically assigning IP addresses to devices on a network.

• It allows devices to join a network and obtain an IP address without manual configuration.

• DHCP servers can also assign other network configuration information, such as ...read more

DNN stands for DotNetNuke, a web content management system based on Microsoft .NET.

• DNN is a popular CMS used for creating and managing websites.

• It is based on Microsoft .NET framework and written in VB.NET or C#.

• DNN offers a range of features including content management, user management, and site administration.

• It has a large community of developers and users who contribute to its development and support.

• Some examples...read more

MS Outlook configuration at exchange level involves setting up email accounts, managing permissions, and configuring security settings.

• Exchange server must be configured to allow Outlook access

• Email accounts must be created and configured with appropriate settings

• Permissions must be set for users and groups

• Security settings must be configured to prevent unauthorized access

• Examples include setting up shared mailboxes, c...read more