Coinbase Customer Support Analyst Interview Questions and Answers

Q1. Tell me about yourself
Ans. 
Experienced customer service executive with a passion for helping customers and resolving issues efficiently.
• Over 5 years of experience in customer service roles

• Strong communication and problem-solving skills

• Ability to handle difficult customers with patience and empathy

• Proficient in using CRM software and resolving technical issues

• Received multiple awards for outstanding customer satisfaction ratings
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Q2. Why you want to join as a customer service executive after perusing mca
Ans. 
I want to utilize my technical skills gained from MCA to provide excellent customer service and enhance my communication abilities.
• I have a strong technical background from my MCA degree which will help me troubleshoot customer issues effectively.

• I enjoy interacting with people and solving problems, which are key aspects of a customer service role.

• I believe that working as a customer service executive will help me impr...read more
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Q1. Same qutsions were repeated
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Q2. Tell about your work experience
Ans. 
I have over 5 years of experience in customer service roles, including handling inquiries, resolving issues, and providing excellent support.
• Managed a team of customer service representatives to ensure timely and effective resolution of customer inquiries

• Implemented new customer service strategies to improve overall customer satisfaction

• Utilized CRM software to track customer interactions and provide personalized suppo...read more
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Q1. Tell me about yourself
Ans. 
Experienced Customer Relation Officer with a background in handling customer inquiries, resolving issues, and building strong relationships.
• Over 5 years of experience in customer service roles

• Skilled in communication and problem-solving

• Proven track record of improving customer satisfaction ratings

• Familiar with CRM systems and customer feedback analysis
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Q2. Tell about sales and marketing
Ans. 
Sales and marketing are essential components of a business's growth strategy, involving promoting and selling products or services to customers.
• Sales involves direct interaction with customers to close deals and generate revenue

• Marketing focuses on creating awareness and interest in products or services through various channels such as advertising, social media, and events

• Effective sales and marketing strategies often ...read more
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Some basic Maths questions and Logical reasoning sets

Q1. About yourself, Skills and How you are seeing yourself in next 5 year
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Q1. About yourself, bit friendly questioning and skills assessment question
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Q1. Speak 20 sentences about your hometown specialities.
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Q2. Why do you want to join blinkit.
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Q1. Tell me something about your self
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Q2. Weakness or strength
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Q3. Last working day
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Q1. About your self
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Q2. What do you know about porter
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Q1. Tell me about your self
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Q2. Thanku for giving my opputonity my name is md asif ahemd i am 22 years old
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Q3. Tell me about your experince
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Business related questions

Q1. Parsal inquiry and last company activity
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