Coinbase Customer Care Analyst Interview Questions and Answers

Anything

Firstly i got call from random number, as you guys get also .
She is Niti Mam HR and we do the conversation. It goes well.
Second and Third Round Taken by Manager and Associates Team Member.
They Give me the task, and i have to perform according to the situation.
The interview goes very well and Easy and They all are good,
One thing more is that they give you the full time to speak and they here you and very supportive,
As I say for the last time.........
Now I'm On the way where i have to reach.
Thanks

Q1. Give you Introduction
Add your answer

Q1. As you like ok
Add your answer
Q2. Any question for me
Add your answer

Q1. I am very confident . I am ready
Add your answer
Q2. I am hard working.
Add your answer
Q3. I am good listener
Add your answer
Q4. I am cold gusy
Add your answer

Q1. Tell me about yourself
Ans. 
Experienced customer support executive with a background in resolving customer issues and providing excellent service.
• Over 5 years of experience in customer support roles

• Skilled in handling customer inquiries, complaints, and technical issues

• Proficient in using CRM systems and ticketing platforms

• Strong communication and problem-solving skills

• Received multiple awards for outstanding customer service
Answered by AI
Add your answer
Q2. How can you handle frustrated customers
Ans. 
I handle frustrated customers by actively listening, empathizing, and finding solutions to their problems.
• Listen actively to understand their concerns

• Empathize with their emotions and show understanding

• Offer solutions or alternatives to resolve their issues

• Remain calm and professional throughout the interaction

• Follow up to ensure the problem is resolved to their satisfaction
Answered by AI
Add your answer

Q1. Why do you want to join our company
Ans. 
I am impressed by your company's reputation for excellent customer service and innovative solutions.
• Your company has a strong reputation for providing excellent customer service

• I am excited about the opportunity to work with a company that values innovation and creativity

• I believe that my skills and experience align well with the values and goals of your company
Answered by AI
Add your answer
Q2. Where can we see you in next 2 years if given an opportunity
Ans. 
In the next 2 years, I see myself excelling in my role as a Customer Support Executive, taking on more responsibilities, and contributing to the growth of the company.
• Continuing to provide excellent customer service and resolving issues efficiently

• Taking on leadership roles within the customer support team

• Participating in training programs to enhance my skills and knowledge

• Contributing innovative ideas to improve custo...read more
Answered by AI
Add your answer

Q1. Coustomer support executive
Add your answer
Q2. Basic information about your self
Add your answer
Q3. What is your name and wh
Add your answer

Q1. Will check your language skills
Add your answer
Q2. Screening oif your resume
Add your answer

Typeing test was given speed of minimum 29/wp with 98% of accuracy

Q1. General questions like experience
Add your answer
Q2. How you will manage cold calls
Ans. 
I will start with a friendly introduction and try to understand their needs before pitching my product/service.
• Introduce myself and the company

• Ask if they have a few minutes to talk

• Try to understand their needs and requirements

• Pitch my product/service accordingly

• Handle objections and provide solutions

• Thank them for their time and follow up if necessary
Answered by AI
Add your answer
Q3. And about your speeking skils
Add your answer

Q1. SQL Question basic
Add your answer

Amazon cloud services, how to extend it

Q1. With the manager
Add your answer