Cognizant Processing Executive Interview Questions, Process, and Tips

10 minutes discussion on Topic provided

Q1. Questions asked: tell me about yourself, why are you looking for job change and what do you know about this position
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Q1. Brs and mortgage related
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Q2. Brs and mortgage related and resume based questions
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Q3. Brs and mortgage
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Q1. 1)What is non voice process
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Non voice process refers to a type of business process outsourcing (BPO) where communication is done through written channels instead of verbal communication.
• Non voice process involves tasks such as email support, chat support, data entry, content moderation, etc.

• It requires strong written communication skills and the ability to handle customer queries or provide support through written channels.

• Examples of non voice p...read more
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Q2. 2) difference between voice and non voice process
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Voice process involves communication through spoken words, while non-voice process involves communication through written or digital means.
• Voice process involves speaking to customers or clients over the phone.

• Non-voice process involves communicating through emails, chat support, or social media.

• Voice process requires good verbal communication skills.

• Non-voice process requires strong written communication skills.

• Exampl...read more
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Q1. Tell me about yourself
Ans. 
I am a detail-oriented processing executive with a strong background in managing and optimizing operational processes.
• Experienced in overseeing and streamlining processing workflows

• Proficient in utilizing software and tools to enhance efficiency

• Skilled in analyzing data and identifying areas for improvement

• Effective in coordinating with cross-functional teams to achieve goals
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Q2. Some general logical questions
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Grammar test in English

Q1. Questions related to job details
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Q1. Introduce yourself, salary expectations
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Q1. How did you got to know about this job
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It is quite easy and basics any one can crack it

Q1. Self intro about your native place
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I come from a small town called XYZ located in the state of ABC in India.
• XYZ is known for its rich cultural heritage and historical monuments.

• The town is surrounded by lush green forests and scenic hills.

• The people of XYZ are known for their hospitality and warmth.

• The local cuisine of XYZ is famous for its unique flavors and spices.

• XYZ is also home to several temples and religious sites that attract tourists from all o
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Q2. What is the toughest situation you faced and overcomed it
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I faced a tough situation when I had to manage a project with a tight deadline and limited resources.
• I prioritized tasks and delegated responsibilities to team members based on their strengths

• I communicated regularly with stakeholders to manage expectations and provide updates

• I motivated and encouraged the team to work efficiently and effectively

• I identified and addressed potential roadblocks before they became major i...read more
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