Cognisive Solutions L2 Support Engineer Interview Questions and Answers

Q1. Can you provide information about yourself and your professional experience?
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Q2. How can you find a vacancy for this position?
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It was easy, bacis aptitude questions asked in this round

Q1. It was a Ai generated communication test, where you have to repeat sentence, basic english question asked, and the ability of communication was cheked. Easy to crack
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Q1. This was a technical and hr round
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Q2. What is cloud, vpn, lan, wan? And bacis trouble shooting question
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Q3. What is your hobbies, tell me about your hometown.
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Time and work , distance , percentage

BFS , TREE , STACK , QUEUE

Q1. Be strong in basics
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Q2. How do you apply practical knowledge in your work?
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Q3. Goal Towards this job
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Q4. Short term and long term goals
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Q5. Why do we want to hire you
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Q1. Roles and responsibilities
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Q1. What are the key responsibilities involved in Linux administration?
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Q2. What are your day-to-day tasks?
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Q3. What are the best practices for optimizing a Linux server?
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Q4. How can one check the CPU and memory usage?
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Q5. Troubleshooting linux server issue
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Q1. About your Technical Interest and skils
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Q2. Recent Certifications
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Q1. Technical support questions
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Q2. Interest of skills set
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Q1. Location and Working hours
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Q2. Role of the job
Ans. 
The role of a Cloud Support Engineer involves providing technical support to customers using cloud services, troubleshooting issues, and ensuring smooth operation of cloud infrastructure.
• Provide technical support to customers using cloud services

• Troubleshoot issues related to cloud infrastructure

• Ensure smooth operation of cloud services

• Collaborate with cross-functional teams to resolve technical issues

• Document and comm
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Q1. Advantage and disadvantage of smart phones
Ans. 
Smartphones offer convenience and connectivity but can also lead to distractions and privacy concerns.
• Advantage: Convenient access to information, communication, and entertainment

• Advantage: Enhanced productivity with apps and tools

• Disadvantage: Potential distractions from notifications and social media

• Disadvantage: Privacy concerns with data collection and security risks
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Q2. Advantage and disadvantage of online education
Ans. 
Online education offers flexibility but lacks in-person interaction.
• Advantage: Flexibility to study at own pace and schedule.

• Advantage: Access to a wide range of courses and resources from anywhere.

• Disadvantage: Lack of in-person interaction with teachers and peers.

• Disadvantage: Potential for distractions and lack of motivation without a structured environment.

• Disadvantage: Limited hands-on learning experiences for cer
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Q1. Tell about yourself
Ans. 
I am a dedicated Technical Support Engineer with 5 years of experience in troubleshooting hardware and software issues.
• 5 years of experience in technical support

• Proficient in troubleshooting hardware and software issues

• Strong communication and problem-solving skills
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Q2. What makes you a suitable candidate for this position?
Ans. 
I have a strong technical background, excellent problem-solving skills, and a passion for helping customers.
• Extensive experience in troubleshooting technical issues

• Strong knowledge of various operating systems and software applications

• Excellent communication skills to effectively assist customers

• Proven track record of resolving complex technical problems efficiently
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Q1. WHAT IS sage FRONT END PROGRAMMING LANGUAGE
Ans. 
Sage is not a front end programming language. It is a popular accounting software.
• Sage is an accounting software used by businesses for financial management.

• It is not a programming language, but rather a software application.

• Front end programming languages include HTML, CSS, and JavaScript.

• Sage may have APIs that allow integration with front end technologies.
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Q2. WHAT ARE THE REGULAR COMPLAINS USERS GET ON SAGE
Ans. 
Users commonly complain about slow performance, errors during updates, and difficulty in customization on Sage.
• Slow performance when running reports or processing large amounts of data

• Errors encountered during software updates or installations

• Difficulty in customizing the software to meet specific business needs

• Issues with integration with other software applications

• Lack of user-friendly interface leading to confusion
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Q1. Explain about patch management in Linux
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Q2. After patching what are the issues you faced. How did you troubleshoot those issues.
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