Clove Dental Customer Care Executive Interview Questions and Answers

Q1. What about your work experience?
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Q1. Why you want to join this company
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Q1. What do uh know about redcliffe
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Q2. Self introduction
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Q3. Why do uh wantto join
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Q1. Tell me something about yourself?
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Your name 👉Current City👉 Education(start with highest)👉Skills👉Family members and what they do
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Q2. Why Jiva ayurveda?
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Jiva ayurveda is a well established and reputated company. Then mention some of their best products.
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Q3. Why did you choose this role?
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Sales is a very rewarding career in terms of growth and incentives.
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Q1. Give me your Quick introduction ?
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Q2. Why did you choose this role?
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Q3. How do you sell something?
Ans. 
Selling involves understanding customer needs, highlighting product benefits, and closing the deal.
• Understand the customer's needs and preferences

• Highlight the unique features and benefits of the product

• Address any objections or concerns the customer may have

• Create a sense of urgency or scarcity to encourage a purchase

• Close the deal by asking for the sale or offering incentives
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Q1. About introduction and Qualification
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There are two rounds in aptitude test

Q1. Tell me about your introduction
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Q1. Introduction and last experience is asked.
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Q2. What is last drawn salary and expected salary?
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Q1. Introduction and experience
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Q2. What do you know about Healthian?
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Q3. What is work of customer service executive?
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A customer service executive is responsible for handling customer inquiries, complaints, and providing solutions to their problems.
• Responding to customer inquiries via phone, email, or chat

• Resolving customer complaints and issues

• Providing product or service information to customers

• Processing orders, forms, applications, and requests

• Maintaining customer records and updating databases

• Handling billing and payment inquirie...read more
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Q4. How to deal with angry customer?
Ans. 
Listen actively, empathize, apologize, offer solutions, and follow up.
• Stay calm and composed.

• Listen actively and let the customer vent their frustration.

• Empathize with the customer and acknowledge their feelings.

• Apologize for the inconvenience caused.

• Offer solutions to resolve the issue.

• Follow up with the customer to ensure their satisfaction.

• Examples: offer a refund, replacement, or discount.

• Examples: provide addition...read more
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Q5. How you spend your last weekend or last trip or last birthday?
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Q1. Tell me about yourself
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Q1. Tell me about yourself
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