Classera Telecaller Interview Questions, Process, and Tips

No, collecting customer data without company's authorisation is unethical and illegal.

• Collecting customer data without authorisation is a breach of privacy and trust.

• It can lead to legal consequences and damage the company's reputation.

• Customers have the right to know what data is being collected and how it will be used.

• Obtaining authorisation through consent forms or privacy policies is the proper way to collect custo

I would empathize with the customer and try to understand their issue. Then, I would explain the refund process and offer a solution.

• Listen actively to the customer's concerns

• Acknowledge their frustration and apologize for any inconvenience caused

• Explain the refund process and any relevant policies

• Offer a solution that meets their needs, such as a replacement product or a partial refund

• Follow up with the customer to en

Customers can be prevented from doing unsolicited activities by setting clear guidelines and consequences, monitoring interactions, and providing education.

• Establish clear guidelines for appropriate behavior and consequences for violations

• Monitor interactions between customers and teachers to identify and address any issues

• Provide education and training to customers on appropriate behavior and expectations

• Encourage ope...read more

I am a highly motivated and enthusiastic individual with excellent communication skills.

• I have experience in customer service and sales.

• I am a quick learner and can adapt to new situations easily.

• I am a team player and enjoy working with others to achieve common goals.

• I am proficient in Microsoft Office and have experience using CRM software.

• I am passionate about providing excellent customer service and ensuring custom

An ethics code is a set of guidelines that outlines the moral principles and values that govern the behavior of individuals or organizations.

• An ethics code helps to ensure that individuals or organizations act in a responsible and ethical manner.

• It provides a framework for decision-making and helps to prevent unethical behavior.

• Examples of ethics codes include the American Medical Association's Code of Medical Ethics a...read more

Yes, following ethics code is crucial while dealing with customers.

• Ethics code ensures fair and honest treatment of customers.

• It helps in building trust and credibility with customers.

• It also helps in avoiding legal and reputational risks.

• Examples of ethical behavior include respecting customer privacy, providing accurate information, and not engaging in deceptive practices.