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Classera Telecaller Interview Questions, Process, and Tips
Classera Telecaller Interview Experiences
1 interview found
I applied via LinkedIn and was interviewed in Apr 2023. There were 3 interview rounds.
(3 Questions)
- Q1. Should you collect customers data without company's authorisation?
- Ans.
No, collecting customer data without company's authorisation is unethical and illegal.
Collecting customer data without authorisation is a breach of privacy and trust.
It can lead to legal consequences and damage the company's reputation.
Customers have the right to know what data is being collected and how it will be used.
Obtaining authorisation through consent forms or privacy policies is the proper way to collect custo
- Q2. How would you calm a distressed customer asking for refund?
- Ans.
I would empathize with the customer and try to understand their issue. Then, I would explain the refund process and offer a solution.
Listen actively to the customer's concerns
Acknowledge their frustration and apologize for any inconvenience caused
Explain the refund process and any relevant policies
Offer a solution that meets their needs, such as a replacement product or a partial refund
Follow up with the customer to en
- Q3. How can you prevent customers from doing unsolicited activities in regards with teachers?
- Ans.
Customers can be prevented from doing unsolicited activities by setting clear guidelines and consequences, monitoring interactions, and providing education.
Establish clear guidelines for appropriate behavior and consequences for violations
Monitor interactions between customers and teachers to identify and address any issues
Provide education and training to customers on appropriate behavior and expectations
Encourage ope...
(3 Questions)
- Q1. Tell me about yourself!
- Ans.
I am a highly motivated and enthusiastic individual with excellent communication skills.
I have experience in customer service and sales.
I am a quick learner and can adapt to new situations easily.
I am a team player and enjoy working with others to achieve common goals.
I am proficient in Microsoft Office and have experience using CRM software.
I am passionate about providing excellent customer service and ensuring custom
- Q2. What's an ethics code?
- Ans.
An ethics code is a set of guidelines that outlines the moral principles and values that govern the behavior of individuals or organizations.
An ethics code helps to ensure that individuals or organizations act in a responsible and ethical manner.
It provides a framework for decision-making and helps to prevent unethical behavior.
Examples of ethics codes include the American Medical Association's Code of Medical Ethics a...
- Q3. Should you follow ethics code while dealing with a customer?
- Ans.
Yes, following ethics code is crucial while dealing with customers.
Ethics code ensures fair and honest treatment of customers.
It helps in building trust and credibility with customers.
It also helps in avoiding legal and reputational risks.
Examples of ethical behavior include respecting customer privacy, providing accurate information, and not engaging in deceptive practices.
Interview Preparation Tips
Interview questions from similar companies
Selected
I applied via Naukri.com and was interviewed in Nov 2023. There was 1 interview round.
(2 Questions)
- Q1. Which services you have used in Aws cloud?
- Ans.
I have used services like EC2, S3, RDS, Lambda, and CloudWatch in AWS cloud.
EC2
S3
RDS
Lambda
CloudWatch
- Q2. Explanation on services and how that services work?
- Ans.
Services are offerings provided by a company or individual to fulfill a specific need or desire of a customer.
Services can range from physical tasks like cleaning or repairs to intangible services like consulting or counseling.
Service providers typically outline the scope of their services, pricing, and terms in a service agreement or contract.
Customers can access services through various channels such as in-person, on...
Skills evaluated in this interview
Selected
I applied via Indeed
(1 Question)
- Q1. About sales process
(1 Question)
- Q1. Sales skills and selling skills
Interview Preparation Tips
Smart class Coordinator Interview Questions & Answers
Educomp Solutions
Anonymous
posted on 7 Jul 2017
Interview Questionnaire
2 Questions
- Q1. How check cpu not Power on
- Ans.
To check if the CPU is not powering on, follow these steps:
Check if the power cable is properly connected to the CPU
Ensure that the power outlet is functioning correctly
Check if the power button on the CPU is working
Inspect the power supply unit for any signs of damage
Try using a different power cable or power outlet
If none of the above steps work, consider seeking professional assistance
- Q2. PC is dead
- Ans.
The PC is not functioning and cannot be turned on.
Check if the power cable is properly connected to the PC and the power outlet.
Ensure that the power outlet is working by plugging in another device.
Try pressing the power button to turn on the PC.
Check if there are any error messages or beeping sounds when attempting to turn on the PC.
If the PC still doesn't turn on, it may be a hardware issue and professional assistanc
Interview Preparation Tips
Experience: CPU not working
Tips: first check power code then smsps then mother board
Skills evaluated in this interview
(3 Questions)
- Q1. How do you manage your work and life
- Q2. What are your strengths and weaknesses
- Q3. How do you work as a team
(1 Question)
- Q1. Some situation baswd questions
Interview Preparation Tips
Jayash Sonale
I applied via Internshala and was interviewed in Jul 2023. There were 3 interview rounds.
The test was little bit tough but if you are good at aptitude and English then you can easily clear it
My second round is about coding and it involve about software testing.
(3 Questions)
- Q1. In my technical interview I get a question about testing some technical questions and some basic questions
- Q2. I get question about automation testing
- Q3. Some question about manual testing and black box testing white box testing etc
Interview Preparation Tips
HR Intern and Trainee Interview Questions & Answers
Baoiam Innovations
Anonymous
posted on 24 Feb 2024
Selected
I applied via Naukri.com and was interviewed in Aug 2023. There were 2 interview rounds.
(3 Questions)
- Q1. Tell me about yourself?
- Q2. What are the roles and responsibilities of an HR?
- Q3. Why do you want to join in our company?
(3 Questions)
- Q1. If you are hiring what qualities would you choose in the candidates?
- Q2. What qualities makes you a good fit for this role?
- Q3. Are you availableto join immediatel?
Interview Preparation Tips
(1 Question)
- Q1. Tell me about yourself
Search Engine Optimization and Digital Marketing Executive Interview Questions & Answers
Baoiam Innovations
Raashid Manzoor
posted on 13 Mar 2024
I applied via LinkedIn and was interviewed in Sep 2023. There were 2 interview rounds.
Tested in problem solving, logical and critical thinking
(1 Question)
- Q1. What is seo and what do you have learn about digital marketing as a whole?
- Ans.
SEO is the practice of optimizing websites to improve their visibility on search engines. Digital marketing encompasses various online strategies to promote products or services.
SEO involves keyword research, on-page optimization, link building, and content creation.
Digital marketing includes social media marketing, email marketing, pay-per-click advertising, and content marketing.
Understanding analytics and tracking p...
Interview Preparation Tips
- SEO
- SEM
Skills evaluated in this interview
UI and UX Designer Intern Interview Questions & Answers
Baoiam Innovations
Anonymous
posted on 10 Apr 2024
Selected
I applied via Approached by Company and was interviewed in Mar 2024. There was 1 interview round.
(3 Questions)
- Q1. Tell me about yourself
- Q2. What 's ui/ ux explain.
- Ans.
UI/UX stands for User Interface/User Experience. It involves designing the visual elements and overall experience of a digital product.
UI focuses on the visual aspects of a product, such as layout, colors, and typography.
UX focuses on the overall experience of a user interacting with a product, including ease of use, efficiency, and satisfaction.
Good UI/UX design aims to create a seamless and enjoyable experience for t...
- Q3. What is the elements?
- Ans.
Elements are the basic building blocks of a design, including text, images, buttons, forms, and other interactive components.
Elements are used to create a visual hierarchy and guide users through the interface.
They should be consistent in style and placement to create a cohesive design.
Examples of elements include navigation menus, icons, headings, and input fields.
Skills evaluated in this interview
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Classera Telecaller Interview Process
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