CIBIL Customer Care Executive Interview Questions and Answers

To onboard a merchant, we need to understand their business needs and provide them with a tailored solution.

• Research the merchant's business and industry to understand their pain points and needs

• Provide a personalized solution that addresses their specific needs

• Offer training and support to ensure a smooth onboarding process

• Communicate clearly and regularly to build trust and maintain a positive relationship

• Follow up r...read more

To pitch a merchant, understand their needs, offer a solution, and show the benefits of your product/service.

• Research the merchant's business and identify their pain points

• Offer a tailored solution that addresses their specific needs

• Highlight the benefits of your product/service, such as increased revenue or improved efficiency

• Provide social proof, such as customer testimonials or case studies

• Be confident and enthusias...read more

To convince a customer, understand their needs, build rapport, highlight benefits, and provide social proof.

• Listen actively to understand their needs and concerns.

• Build rapport by being friendly, empathetic, and genuine.

• Highlight the benefits of your product or service that meet their needs.

• Provide social proof such as testimonials or case studies.

• Address any objections they may have and offer solutions.

• Create a sense ...read more

To convince a customer who hasn't purchased, focus on understanding their needs and addressing any concerns they may have.

• Listen to the customer's concerns and address them

• Highlight the benefits and value of the product or service

• Offer a trial or demo to showcase the product

• Provide social proof through testimonials or case studies

• Follow up with the customer to address any further concerns or questions