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CIBIL Customer Care Executive Interview Questions and Answers

Updated 21 Aug 2021

CIBIL Customer Care Executive Interview Experiences

1 interview found

Interview Questionnaire 

1 Question

  • Q1. About experience and communication

Interview questions from similar companies

I applied via Referral and was interviewed before Nov 2019. There was 1 interview round.

Interview Questionnaire 

1 Question

  • Q1. What is your previous company ,how can you achieve target, how many days do you work, willing to travel, how can you face presser and many more

Interview Preparation Tips

Interview preparation tips for other job seekers - Pls don't go for sales

I applied via Recruitment Consultant and was interviewed before Jun 2020. There were 4 interview rounds.

Interview Questionnaire 

2 Questions

  • Q1. How to onboard merchant
  • Ans. 

    To onboard a merchant, we need to understand their business needs and provide them with a tailored solution.

    • Research the merchant's business and industry to understand their pain points and needs

    • Provide a personalized solution that addresses their specific needs

    • Offer training and support to ensure a smooth onboarding process

    • Communicate clearly and regularly to build trust and maintain a positive relationship

    • Follow up r...

  • Answered by AI
  • Q2. How to pitch merchant
  • Ans. 

    To pitch a merchant, understand their needs, offer a solution, and show the benefits of your product/service.

    • Research the merchant's business and identify their pain points

    • Offer a tailored solution that addresses their specific needs

    • Highlight the benefits of your product/service, such as increased revenue or improved efficiency

    • Provide social proof, such as customer testimonials or case studies

    • Be confident and enthusias...

  • Answered by AI

Interview Preparation Tips

Interview preparation tips for other job seekers - Babababbababababbabanabbabahahhahahhahahahahhahahahahahhhhhahahahahahahahahhaahhahahhhhaoappwpwpsososoosososososoososososisiisisisisisjzthwozygwnpaus

I was interviewed in Oct 2022.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - One-on-one 

(4 Questions)

  • Q1. Sales and marketing related
  • Q2. Sales and marketing related question
  • Q3. Previous company related
  • Q4. Previous company works related

Interview Preparation Tips

Topics to prepare for PhonePe Sales Executive interview:
  • Sales
Interview preparation tips for other job seekers - Sales and marketing related or previous experience

I applied via Campus Placement and was interviewed in Jul 2021. There were 3 interview rounds.

Interview Questionnaire 

2 Questions

  • Q1. How to convince to customer
  • Ans. 

    To convince a customer, understand their needs, build rapport, highlight benefits, and provide social proof.

    • Listen actively to understand their needs and concerns.

    • Build rapport by being friendly, empathetic, and genuine.

    • Highlight the benefits of your product or service that meet their needs.

    • Provide social proof such as testimonials or case studies.

    • Address any objections they may have and offer solutions.

    • Create a sense ...

  • Answered by AI
  • Q2. Customer not purchase the goods and services how to convince
  • Ans. 

    To convince a customer who hasn't purchased, focus on understanding their needs and addressing any concerns they may have.

    • Listen to the customer's concerns and address them

    • Highlight the benefits and value of the product or service

    • Offer a trial or demo to showcase the product

    • Provide social proof through testimonials or case studies

    • Follow up with the customer to address any further concerns or questions

  • Answered by AI

Interview Preparation Tips

Interview preparation tips for other job seekers - Share not sales how to selling the shares
Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Naukri.com and was interviewed in Mar 2024. There was 1 interview round.

Round 1 - HR 

(2 Questions)

  • Q1. About my courier goals
  • Q2. About my learning skills

I applied via Referral and was interviewed in Sep 2020. There was 1 interview round.

Interview Questionnaire 

1 Question

  • Q1. How can you deel with merchens(costumer) ?

Interview Preparation Tips

Interview preparation tips for other job seekers - First I explain prodect benefits and convenc to buy prodect.
Interview experience
5
Excellent
Difficulty level
-
Process Duration
-
Result
-

I applied via Job Fair and was interviewed in Jan 2024. There was 1 interview round.

Round 1 - Aptitude Test 

Marketing sales door to door

Interview Preparation Tips

Interview preparation tips for other job seekers - Sale marketing

I applied via Recruitment Consultant and was interviewed before Oct 2020. There was 1 interview round.

Interview Questionnaire 

6 Questions

  • Q1. I'm freelancer
  • Q2. Sir I help you plz I'm nerves
  • Q3. Learning skills and terend
  • Q4. Learning me and terend me
  • Q5. Learning me terend me customer service skills
  • Q6. Customer service skills learn me

Interview Preparation Tips

Interview preparation tips for other job seekers - No advice I'm new freelancer and I'm new jobe
Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
2-4 weeks
Result
Selected Selected

I was interviewed before Feb 2024.

Round 1 - HR 

(1 Question)

  • Q1. Can you provide details about your working experience?
Round 2 - Technical 

(1 Question)

  • Q1. Customer Support Question

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