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CIBIL Customer Care Executive Interview Questions and Answers
CIBIL Customer Care Executive Interview Experiences
1 interview found
Anonymous
Interview Questionnaire
1 Question
- Q1. About experience and communication
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Interview questions from similar companies
I applied via Referral and was interviewed in Sep 2020. There was 1 interview round.
Interview Questionnaire
1 Question
- Q1. How can you deel with merchens(costumer) ?
Interview Preparation Tips
I applied via Referral and was interviewed before Nov 2019. There was 1 interview round.
Interview Questionnaire
1 Question
- Q1. What is your previous company ,how can you achieve target, how many days do you work, willing to travel, how can you face presser and many more
Interview Preparation Tips
I applied via Recruitment Consultant and was interviewed before Jun 2020. There were 4 interview rounds.
Interview Questionnaire
2 Questions
- Q1. How to onboard merchant
- Ans.
To onboard a merchant, we need to understand their business needs and provide them with a tailored solution.
Research the merchant's business and industry to understand their pain points and needs
Provide a personalized solution that addresses their specific needs
Offer training and support to ensure a smooth onboarding process
Communicate clearly and regularly to build trust and maintain a positive relationship
Follow up r...
- Q2. How to pitch merchant
- Ans.
To pitch a merchant, understand their needs, offer a solution, and show the benefits of your product/service.
Research the merchant's business and identify their pain points
Offer a tailored solution that addresses their specific needs
Highlight the benefits of your product/service, such as increased revenue or improved efficiency
Provide social proof, such as customer testimonials or case studies
Be confident and enthusias...
Interview Preparation Tips
I applied via Recruitment Consulltant and was interviewed in Dec 2023. There was 1 interview round.
(1 Question)
- Q1. Previous work experience and process
I applied via Job Fair and was interviewed in Jan 2024. There was 1 interview round.
Marketing sales door to door
Interview Preparation Tips
I applied via Company Website and was interviewed in Nov 2022. There were 2 interview rounds.
(4 Questions)
- Q1. Introduce about yourself
- Ans.
I am a dedicated and experienced Customer Care Executive with excellent communication skills.
I have worked in the customer service industry for 5 years.
I have a strong ability to empathize with customers and understand their needs.
I am skilled in resolving customer complaints and finding solutions to their problems.
I have received multiple awards for providing exceptional customer service.
I am fluent in multiple langua...
- Q2. What is your role on your last company
- Ans.
I was responsible for providing excellent customer service and resolving customer issues in a timely manner.
Provided support to customers via phone, email, and chat
Assisted customers with product inquiries, troubleshooting, and account management
Resolved customer complaints and escalated issues to the appropriate department when necessary
Maintained accurate records of customer interactions and transactions
Collaborated ...
- Q3. What is your salary expectations
- Ans.
I would expect a competitive salary based on my experience and skills.
I have researched the average salary range for Customer Care Executives in the industry.
I have considered my qualifications, experience, and skills when determining my salary expectations.
I am open to negotiation and willing to discuss the salary package in detail during the interview process.
I believe that fair compensation is important for both the...
- Q4. Reason for left the last company
- Ans.
Seeking better growth opportunities and a more challenging role.
Limited scope for career advancement in the previous company
Desire for a more challenging and fulfilling role
Seeking a company with a better work culture and values
Relocation or personal reasons
Company downsizing or restructuring
Interview Preparation Tips
Selected
I applied via Naukri.com and was interviewed in Mar 2024. There was 1 interview round.
(2 Questions)
- Q1. About my courier goals
- Q2. About my learning skills
I appeared for an interview in Oct 2022.
(4 Questions)
- Q1. Sales and marketing related
- Q2. Sales and marketing related question
- Q3. Previous company related
- Q4. Previous company works related
Interview Preparation Tips
- Sales
I applied via Campus Placement and was interviewed in Jul 2021. There were 3 interview rounds.
Interview Questionnaire
2 Questions
- Q1. How to convince to customer
- Ans.
To convince a customer, understand their needs, build rapport, highlight benefits, and provide social proof.
Listen actively to understand their needs and concerns.
Build rapport by being friendly, empathetic, and genuine.
Highlight the benefits of your product or service that meet their needs.
Provide social proof such as testimonials or case studies.
Address any objections they may have and offer solutions.
Create a sense ...
- Q2. Customer not purchase the goods and services how to convince
- Ans.
To convince a customer who hasn't purchased, focus on understanding their needs and addressing any concerns they may have.
Listen to the customer's concerns and address them
Highlight the benefits and value of the product or service
Offer a trial or demo to showcase the product
Provide social proof through testimonials or case studies
Follow up with the customer to address any further concerns or questions
Interview Preparation Tips
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