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I applied via Naukri.com and was interviewed in Dec 2020. There were 6 interview rounds.
I am measured on various performance metrics such as customer satisfaction, retention rate, upsell/cross-sell revenue, and response time.
Customer satisfaction score (CSAT)
Net Promoter Score (NPS)
Retention rate
Upsell/cross-sell revenue
Response time to customer inquiries
Number of support tickets resolved
Churn rate
Renewal rate
The onboarding phase is the most important phase of the customer journey.
Onboarding sets the tone for the entire customer experience
It's the first opportunity to establish trust and build a relationship
Proper onboarding leads to higher retention rates and customer satisfaction
Examples: personalized welcome emails, product demos, and training sessions
Yes, we have a playbook for our Customer Success Program.
Our playbook includes a detailed onboarding process for new customers.
We have a system for tracking customer engagement and identifying at-risk customers.
We offer regular check-ins and proactive support to ensure customer satisfaction.
Our playbook also includes a process for gathering customer feedback and using it to improve our product and service.
We regularly ...
Selecting the right reporting manager
I would look for a manager who has experience in the same industry and understands the challenges of the role
I would also look for a manager who is approachable and has good communication skills
I would want a manager who is supportive and provides constructive feedback
I would also consider their leadership style and whether it aligns with my own values and work style
Top trending discussions
I applied via Campus Placement and was interviewed before Jan 2020. There were 4 interview rounds.
I applied via Campus Placement and was interviewed before May 2020. There were 4 interview rounds.
I applied via Campus Placement and was interviewed before Feb 2020. There were 4 interview rounds.
I applied via Campus Placement and was interviewed before Jul 2020. There were 4 interview rounds.
The project involved designing and implementing a new network infrastructure for a large corporation.
Conducted a thorough analysis of the existing network infrastructure
Designed a new network architecture that met the company's needs
Implemented the new network infrastructure with minimal disruption to business operations
Tested and optimized the new network to ensure optimal performance
Provided ongoing support and maint
I applied via Walk-in and was interviewed before Feb 2020. There were 4 interview rounds.
I applied via Campus Placement and was interviewed before Feb 2020. There was 1 interview round.
I applied via Recruitment Consultant and was interviewed before Aug 2020. There was 1 interview round.
I applied via Campus Placement and was interviewed before Jun 2020. There were 3 interview rounds.
I applied via Referral and was interviewed before Jun 2020. There were 5 interview rounds.
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