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ChatLabs Interview Questions, Process, and Tips
ChatLabs Interview Experiences
1 interview found
I applied via Naukri.com and was interviewed in Dec 2020. There were 6 interview rounds.
Interview Questionnaire
9 Questions
- Q1. How do you handle a difficult customer or What is your experience with unhappy customers or customers who feel they didn't get value from your product?
- Q2. How is your typical day like or What do your day-to-day activities involve?
- Q3. What performance metrics are you measured on?
- Ans.
I am measured on various performance metrics such as customer satisfaction, retention rate, upsell/cross-sell revenue, and response time.
Customer satisfaction score (CSAT)
Net Promoter Score (NPS)
Retention rate
Upsell/cross-sell revenue
Response time to customer inquiries
Number of support tickets resolved
Churn rate
Renewal rate
- Q4. What do you feel is the most important phase of the Customer Journey/Lifecycle?
- Ans.
The onboarding phase is the most important phase of the customer journey.
Onboarding sets the tone for the entire customer experience
It's the first opportunity to establish trust and build a relationship
Proper onboarding leads to higher retention rates and customer satisfaction
Examples: personalized welcome emails, product demos, and training sessions
- Q5. Do you have a playbook or plan of action for the Customer Success Program?
- Ans.
Yes, we have a playbook for our Customer Success Program.
Our playbook includes a detailed onboarding process for new customers.
We have a system for tracking customer engagement and identifying at-risk customers.
We offer regular check-ins and proactive support to ensure customer satisfaction.
Our playbook also includes a process for gathering customer feedback and using it to improve our product and service.
We regularly ...
- Q6. How do you collaborate with other teams?
- Q7. If you are given the choice to hire your reporting manager, how will select the right manager?
- Ans.
Selecting the right reporting manager
I would look for a manager who has experience in the same industry and understands the challenges of the role
I would also look for a manager who is approachable and has good communication skills
I would want a manager who is supportive and provides constructive feedback
I would also consider their leadership style and whether it aligns with my own values and work style
- Q8. What do you know about our product and our business?
- Q9. Why join our company or Why this role?
Interview Preparation Tips
Do some groundwork about the company - both on the business front as well as on the employee front (take help of sites like glassdoor, indeed, etc for employee reviews and sites like G2 Crowd, Capterra, Crunchbase, LinkedIn, etc for business front).
Find out who is interviewing you by checking out their LinkedIn profile - if they have one. This will give details about the person, their skills and how long they have been with the company you are being interviewed.
If possible find out the Social Engagement of the Company on YouTube, Quora, etc.
Frame questions ( at least a set of 6 to 8 questions) - some interviewers will take up the entire time and leave no room for questions but some people will even extend the interview duration to answer the questions you have.
Read through the blogs of famous websites on the role you are switching to. Forex: if you are applying to the role of Customer Success Manager, find out the best practices, setting up success programs, etc. If it is for the role of Business Development Manager - find out how leads are flowing through the pipeline, the different types of Sales Frameworks, preparing collaterals, case studies, etc.
Make the interview interactive and conversational rather than transactional or exam-oriented.
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Senior Software Engineer Interview Questions & Answers
Tech Mahindra
Anonymous
posted on 14 May 2022
I applied via Naukri.com and was interviewed before May 2021. There was 1 interview round.
(1 Question)
- Q1. Discuss 4 case study related to supply chain management.
Interview Preparation Tips
- Supply Chain Management
I applied via Walk-in and was interviewed before Apr 2020. There were 5 interview rounds.
Interview Questionnaire
1 Question
- Q1. What is Excel what is vlookup what is your strength and weakness
Interview Preparation Tips
I was interviewed before Sep 2020.
(1 Question)
Round duration - 140 minutes
Round difficulty - Medium
Test timing was at 2:00 pm , it was conducted in a college and the environment was good for the test. Camera was a primary part of test, so no suspicious activity.
- Q1.
Sum of Two Numbers Represented as Arrays
Given two numbers in the form of two arrays where each element of the array represents a digit, calculate the sum of these two numbers and return this sum as an ar...
- Ans.
Given two numbers represented as arrays, calculate their sum and return the result as an array.
Iterate through the arrays from right to left, adding digits and carrying over if necessary
Handle cases where one array is longer than the other by considering the remaining digits
Ensure the final sum array does not have any leading zeros
Round duration - 20 minutes
Round difficulty - Easy
The round was conducted at around 12 p.m. I was called at the college location and then it was conducted. The interviewer was quite polite and frank.
Round duration - 8 minutes
Round difficulty - Easy
This round was conducted right after finishing and clearing the technical round at the same place and on the same day.
Interview Preparation Tips
Tip 1 : Practice atleast 2-3 Coding problems daily so your logic building becomes stronger.
Tip 2 : Exercise problems based on OOPS concepts and others too.
Tip 3 : If you can have your own project built, then it's the major point and will act as a plus point.
Tip 1 : Your resume should be in standard form, short and simple will be more effective.
Tip 2 : Whatever you have learned, you need to mention it in your resume as that will be your primary source of selection and having project on your resume is important.
Skills evaluated in this interview
I applied via Recruitment Consultant and was interviewed before Sep 2020. There were 3 interview rounds.
Interview Questionnaire
3 Questions
- Q1. 1. Why do you want to change?
- Q2. 2. What is your goal?
- Q3. 3. Critical project you have handled?
Interview Preparation Tips
I applied via Naukri.com and was interviewed in Jul 2020. There were 4 interview rounds.
Interview Questionnaire
1 Question
- Q1. SOLID principals, oops, c# basics, SQL server, azure, design pattern
Interview Preparation Tips
I applied via Job Portal and was interviewed before Apr 2021. There was 1 interview round.
(1 Question)
- Q1. Solid principles in c#
- Ans.
Solid principles are a set of design principles for writing maintainable and scalable code in C#.
Single Responsibility Principle (SRP) - a class should have only one reason to change
Open/Closed Principle (OCP) - a class should be open for extension but closed for modification
Liskov Substitution Principle (LSP) - derived classes should be substitutable for their base classes
Interface Segregation Principle (ISP) - client...
Interview Preparation Tips
Skills evaluated in this interview
I applied via Campus Placement and was interviewed before May 2020. There were 4 interview rounds.
Interview Questionnaire
1 Question
- Q1. Tell me about yourself
Interview Preparation Tips
I applied via Naukri.com and was interviewed before Apr 2020. There were 5 interview rounds.
Interview Questionnaire
1 Question
- Q1. Basic questions only ... regarding job and experience
Interview Preparation Tips
I applied via Campus Placement and was interviewed before Jan 2020. There were 4 interview rounds.
Interview Questionnaire
1 Question
- Q1. First question in hr interview is tell about yourself then the hr asked questions what I mentioned in my resume. So put the information in resume what you known well. My unique talent is I'm a stage spea...
Interview Preparation Tips
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