Chargeback Gurus Interview Questions, Process, and Tips

Simple questions with negative marks and it was easy to clear.

Q1. What iş chargeback
Ans. 
A chargeback is a transaction reversal made by a bank or credit card issuer to return funds to a consumer for disputed or fraudulent transactions.
• Chargebacks are typically initiated by the cardholder contacting their bank to dispute a transaction.

• Common reasons for chargebacks include unauthorized transactions, goods or services not received, or damaged/defective products.

• Merchants can dispute chargebacks by providing ...read more
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Q2. Whats i credit card and debit card
Ans. 
Credit card and debit card are payment cards issued by financial institutions for making purchases and transactions.
• Credit card allows users to borrow money from the card issuer up to a certain limit and pay it back later with interest.

• Debit card deducts funds directly from the user's bank account when making a purchase.

• Both cards are widely accepted for online and in-person transactions.

• Credit cards often come with re...read more
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Q1. What is chargeback
Ans. 
Chargeback is a reversal of a transaction, usually initiated by the bank or credit card issuer due to a dispute or fraudulent activity.
• Chargeback occurs when a customer disputes a transaction with their bank or credit card issuer.

• It can also happen in cases of fraud, unauthorized transactions, or merchant errors.

• The merchant may be required to provide evidence to dispute the chargeback.

• Common reasons for chargebacks in...read more
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Q2. What are credit card and debit card
Ans. 
Credit cards and debit cards are payment cards issued by financial institutions that allow users to make purchases and access funds.
• Credit cards allow users to borrow money from the card issuer up to a certain limit, which must be paid back with interest if not paid in full by the due date.

• Debit cards are linked to the user's bank account and allow for direct access to funds in the account for purchases or withdrawals.

• ...read more
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Age, banking related question , recording

Q1. Self introduction in interview
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Q2. Share your experience
Ans. 
I have 2 years of experience in customer care handling various non-voice channels.
• Handled customer queries and complaints through email, chat, and social media platforms

• Provided product information, troubleshooting assistance, and order processing support

• Maintained high customer satisfaction ratings through effective communication and problem-solving skills
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Q1. Same question asking
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Q2. Why should we hire you
Ans. 
I am a dedicated and experienced customer care executive with excellent communication skills and a strong commitment to providing exceptional service.
• I have a proven track record of resolving customer issues efficiently and effectively.

• I am highly organized and detail-oriented, ensuring that no customer concern goes unanswered.

• I am a team player and can work well under pressure, making me a valuable asset to your custo
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Q1. Easy and basic about MySQL
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Q1. Personality test
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Q1. Tell me about yourself
Ans. 
I am a data-driven individual with a strong analytical mindset and a passion for problem-solving.
• Graduate student majoring in Data Science at XYZ University

• Proficient in programming languages such as Python, R, and SQL

• Experience with data visualization tools like Tableau and Power BI

• Completed projects involving data cleaning, analysis, and interpretation
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Q2. Plans for the future
Ans. 
I plan to continue developing my skills in data analysis and eventually pursue a career in the field.
• Further education in data analysis or related field

• Gain hands-on experience through internships or projects

• Networking with professionals in the industry

• Seeking opportunities for growth and advancement
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