Chargeback Gurus Non Voice Customer Care Executive Interview Questions and Answers

To onboard a merchant, we need to understand their business needs and provide them with a tailored solution.

• Research the merchant's business and industry to understand their pain points and needs

• Provide a personalized solution that addresses their specific needs

• Offer training and support to ensure a smooth onboarding process

• Communicate clearly and regularly to build trust and maintain a positive relationship

• Follow up r...read more

To pitch a merchant, understand their needs, offer a solution, and show the benefits of your product/service.

• Research the merchant's business and identify their pain points

• Offer a tailored solution that addresses their specific needs

• Highlight the benefits of your product/service, such as increased revenue or improved efficiency

• Provide social proof, such as customer testimonials or case studies

• Be confident and enthusias...read more

I am proficient in creating and analyzing reports.

• I have experience in using various reporting tools such as Excel, Tableau, and Power BI.

• I am able to gather and organize data to create meaningful reports for management.

• I am skilled in analyzing data to identify trends and make recommendations for improvement.

• I am able to present reports in a clear and concise manner to stakeholders.